Hello @MaxGoerlich thank you for reporting this and sorry to hear about this drastic turn of events!
Can you remember the name of the quest, or the name of the quest giver you speak to who gives you these options, so we can investigate this quest further?
In addition to this, if you have a screenshot or a save file you can send us in this forum, that would also be of great use to us, to help us locate this questline, thank you.
Hello @tschuli333 thank you for getting in touch with us and sorry to hear you are having trouble moving and navigating the maps after the update.
To check if this issue has been caused by a corrupted file or missing file that can sometimes occur if a game update was interrupted, could you please try verifying your game files? Verifying your game files can often solve this, or will at least help rule out a corrupted or missing file as a possible cause.
Here aresome guide explaining how to run this check per launcher >
Ubisoft Connect > ...
Hello everyone, thanks for letting us know some of the achievements have unlocked for you in-game.
This happened before in a previous update for the main campaign achievements and we were unable to re-lock these for players.
Can you let us know what the name of these achievements are, if they are part of the DLC, or perhaps circle a screenshot of the achievements that are suddenly unlocked for you?
Hello @terralion thank you for getting in touch with us and sorry to hear you have encountered some bugs after the GU14 update.
We have several threads created recently by players, was there anything in particular that you have experienced you would like to report?
Hello everyone, thanks for responding to this thread and letting us know this issue is still apparent in your save games after the update.
We have an investigation open into this issue, please stay tuned for any updates from us in case we need to gather any videos or save files from those affected.
Hello @psk_shliss thank you for providing us with screenshots of this issue and the scale of the game resizing after loading a game or starting a new game on your Mac (after the latest update)
Due to the fact we may not have your exact model of Mac available to test this, I would like to report this to our team, is there any way you can record a quick 30-second clip of you launching your save file, which then shows this decrease in resolution?
Hello @Piotrmou thanks for reporting a problem with this achievement to us.
We have reported this to our Anno team with help from your screenshots so they may look into this further, thanks for bringing this to our attention and please keep an eye on these forums as well as our new known issues Trello board for any updates 
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Hello @aldi-trolly69 thank you for your post.
Could you please follow the steps provided in this post above? >
https://discussions.ubisoft.com/post/733468
They contain the most common fixes for BattlEye error message 2-0x00019008 and are usually related to not running BattlEye as admin, or having some program running in the background of your computer, such as MSI Afterburner and other programs, that you need to fully close down and clean boot your PC.
Hello @nongenuine thank you for mentioning this particular bug.
If you happen to come across it again on PC, would you be able to link us to your match replay video, or alternatively, press Windows, Alt and G key to record the last 30 seconds of gameplay on Xbox Gamebar if you have it installed on PC?
This will allow us to show this happening in-game and send it to our Siege QA team.
Hello @alexcurse15 thank you for getting in touch with us and for providing these settings and clips, they are very helpful to us to help you troubleshoot this issue.
I can see the black glitching effect in the water as you pan your screen about.
As you currently have the game set up with 'custom' graphic settings, can you instead please change the 'graphic quality' setting to low, without adjusting any other values and test the game on this preset? Next, please test the game on medium, then high, then very high by changing the 'graphics quality' setting agai...
Hello @orzabal_de thank you for getting in touch with us and sorry to see you have had some trouble running the game with DirectX12 and DirectX11.
To help resolve this, would you be able to try the following fixes that have worked for this error message in the past? >>
Fix 1 >
Locate this folder C:\Anno 1800\Support\DirectX\DXSETUP click on the .exe app and run the DXDiag setup, then install DirectX 11 or 12 when prompted. Test the game on each DirectX version 11 and 12.
Fix 2 >
Occasionally your Windows OS will not update its DirectX versions automatically and you will have to force an update yourself
Step 1: Press the Windows Key and type DXDIAG, then click on the ...
Hello @Anhalter42 thank you for your post and welcome to the forum!
We have similar reports from players who are unable to build any fisheries from the build menu and the shoals of fish have disappeared. I can confirm we have reported this to our Anno QA and dev team, and they are investigating this issue now, thank you for your help and for providing that screenshot.
Hello @hundread1800 thank you very much for getting in touch with us with your Hacienda attractiveness issues you experienced in the Seasons of Silver Scenario.
I believe we have another report similar to this that was mentioned by another player, so thank you for providing us with a screenshot as this was something we needed. I will pass this on to aid our investigation ...
Hello @musicmage4114 thank you for reporting this change in your to save files, since the update and thank you for providing one of your affected autosave files.
I have seen something similar reported in the past after a previous update, where I believe a certain requirement had been reset to zero, on a player's save game and affected all their previous save files.
I will report this new issue to our dev and QA team along with your save file. We will do our best to update you on this when these teams have been able to investigate this on your save file also, thank you for the bug report!
Hello everyone, thanks for letting us know your fish have disappeared after updating the game to GU14.
I will create a bug report about this issue, is possible, could someone send us a link to their save file for further investigation?
This guide will explain how you can do this and where to find the file >
https://discussions.ubisoft.com/topic/110789/
Hello @randy_kamikaze thank you for your bug report and welcome to the forums.
I am aware that some rewards for certain new Seeds of Change quests are not given to the player, but I have not come across an issue with the Silver Cage scenario in particular.
If possible can you please send us your save file so we can pass this on to our Anno QA team to look into? This guide will explain how you can do this > ...
Hello everyone just a quick update, this issue is known to our Anno devs and is planned to be fixed on the next game update, thank you for bringing it to our attention. I will merge this together with our other Invisible Oil Spring threads, thanks again!
Hello @Vitriol23 thanks for getting in touch with us and thank you for your bug report.
This issue with oil springs is known to us and we are planning to fix this on the next game update. You can some of our known issues in our new Anno Trello board here > https://trello.com/c/1wdqUTMR/56-silver-oil-springs-on-secondary-island-vanishing
Thanks for sending us that image over.
Hello @Vitriol23 thank you for getting in touch and welcome to the Anno forums 
As per our pinned bug reporting post, are you able to capture a video or screenshot of this issue and upload this to your forum thread, so we can look at this and pass this on to our Anno QA and Dev team to take a look at if necessary? >
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Hello @fedexyac0 thanks for also letting us know you have experienced crashes, but only when playing with friends or Discord.
Would you please take a look at our troubleshooting guide and run through all the steps listed?
This guide contains some of the most common fixes for the issue you are having and covers permissions, hardware, software, and corrupt files, that could potentially cause this > https://www.ubisoft.com/help?article=000061047
If you are playing on PC, do you and your friend have the option to u...
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