Ubi-Milky

Hello @katje-katrien thank you for your post and thank you for the update on your missing tree ornaments in this scenario when playing through again after the 14.1 update and deleting your previous save files.

I think the Ubisoft forum, in general, has been acting a little strangely today, as I also saw Ubi-TheBerrys post appear to be the last post, but this has now since been updated in this thread to display your name instead.

I think the forum gremlins are up to their old tricks again today, I believe it is just a temporary visual issue however and seems...

Hello @cocomelody2019 thanks for reporting this to us, we have an active investigation ongoing into mine building as some players have previously contacted to say that they are unable to build certain types of mines on certain isalnds. I believe this to be a bug at this time, thank you for providing that image.

Thanks for these images @harr097, I will document this issue with these particular Battle Pass challenges and look for further reports from other players

If they do happen to update at any point, please let us know so we can update the Siege team?

One other thing I would advise trying is to try reset your internet connection following the steps in this guide to see if it can help your match data sync with our server >
PC > ...

Thank you for the reply @yuhs10

I am sorry to hear you keep being disconnected and receiving an increased ban length each time, whilst I can not lift these bans as I do not have the ability, I can help to report this to our Siege team for investigation. Could you please let me know the following details so I can pass this on to our Siege team? >

• What is the last exact date, time and timezone, when you last saw this 4-0 error code?
• What region do you live in? 
• Who is your internet service provider? 
• Are you using wired ethernet o...

Hello @charlesdecp thanks for getting in touch with us, this is a known issue to us at the moment and our dev team are looking into fixing these unlocked achievements in a future update, so they appear locked again. Please keep checking our Anno union blog for any future update patch notes that mention this bug, for any further updates >
https://anno-union.com/updates/

Hello everyone thanks for getting in touch with us and letting us know you have been experiencing performance issues and lag in-game, when placing certain objects or playing past the 1-hour mark.

In order for us to look into this further, could you all please try running the game in both DirectX11 then DirectX 12 to see if you notice any improvement?

In addition to this, please run through all the steps in our troubleshooting guide to make sure your game files are verified in case of any corruption and all your drivers are fully up to date > https://www.ubisoft.com/help?article=000061047

If you are still having issues after following these steps, can you please list the following information in this thread to help us investigate? >

...

Hello @asian_gandalf thanks for getting in touch with us and welcome to the forums.

Would you be able to specify what number model of UHD integrated graphics card you are using in your laptop, so we have the full system spec picture available to us?

Unfortunately at the moment I am seeing a 404 error not found message when clicking on your images. Are you able to upload them directly to this thread instead?
(Maximum image dimensions you can upload in our forums are 2000x2000 pixels, 2mb max size)

This guide contains some of the most common fixes for PC issues and covers permissions, hardware, software, and corrupt files, that could potentially cause this. Would you be able to run through any steps in this guide you have yet to...

Hello @Captn-Jack just a quick update to this situation - we are investigating similar reports that are affecting players medals they have earned, not being awarded or remembered in-game, can you let us know if you are by any chance using Geforce Now to play? If not, that's okay, we just need to make sure it's not related to another issue we are looking into.

Hello brumiros, thanks for your reply. I also looked into this investigation and can confirm that when taking over a player-controlled island in multiplayer, only some resources are gained, but items will not be gained. I also can also not see a mention of this in our most recent update or patch notes under the 'multiplayer' changes, so I will pass this onto the Anno team as feedback.

Sorry for any confusion caused, if you would like to provide more feedback on how you feel about this multiplayer change, please do post about this in our General Discussion area of the forum now we have confirmed this is not a bug, thank you > https://discussions.ubisoft.com/category/649/general-disc...

Hello wreckingball06 I can confirm, we would have to advise you to do a fresh reinstall of the game, without any mods installed and even start a fresh save file, to be able to check if this issue was still present in the vanilla version of the game, in order for us to be able to offer any further troubleshooting or report this as an issue to our dev team.

Thank you for however letting us know that the name of the mod it was you were using is also called Spice It Up, this may make other players aware who are visiting this thread, after encountering in-game issues when using mods.

Further, to your question, I have actually opened up an investigation into the unbuildable min issues for players who contacted us about this who as far as I could see were not using any mods.

Thanks for the update mrdragonfyr I am happy to hear you were able to get your game working correctly again, despite having issues with mods you have installed. I apologize we were unable to advise further, but Im glad to see you are able to play on. That is a beautiful shot of your settlement by the way, much more organized then anything I have ever built!

Thank you very much for creating a case with us nelsitopuglisi, I can see it has been escalated to another team, but I will gather the files you were able to upload and create a new investigation into this.

If anyone else is checking out this thread now, please try verifying your game files, to see if it can fix the issue. If not, please follow Ubi-Peaches instructions above to help us with this investigation.

Hello elzaruza, thank you for your querying your Steam motors inventory.

Could you please check your in-game Production, Inventory and Speciality Exports menus, to check if this Steam Motors production is being used somewhere other than a trade route, as AW7 also mentioned, it may being used as an input somewhere in your game or perhaps a quest?

Hello bloodlex2 thank you for your post.

Could I please ask you to clarify what this request is for my own understanding of it, please?

When you say you 'lose a saved camera location', do you mean you focus your camera on a particular island or building, save your game, then exit the game, then upon reloading the game, you are looking at a totally different part of the map, or is the issue something different?

Hello Bloodlex2 thanks for getting in touch with us about these game crashes.

Can you let us know what resolution and aspect ratio both of your monitors are, so we can make note of this?

As a workaround I believe you may be able to change your game resolution using your game settings file and editing your resolution listed in the file, using a text editor then saving it, before launching the game > %userprofile%\Documents\Anno 1800\config\

If you use the Steam version of the game, you can also sometimes specify the monitor you want to use in your launcher settings and set a launch argument command line for the game such as, refresh [rate],-w [width], -h [height] as explained in this guide, which may be an option for you >
https://help.stea...

Hello @bloodlex2 thanks for the reply.

If you happen to see this happen to see more English language examples, in your Polish translated version of the game, could you please send us some screenshots of this in the thread, as our Anno team like to be able to view examples of any visual issues in a players game, before we open a new bug report, thank you.

Hello @dandan-teng thanks for reaching out to us and providing these images.

The Bombing weaver resource input should be fixed as of Hotfix 14.1. Can you please update your game and let us know if this has been fixed for you also?

As for the minus timer for the different seasons, this is currently one of our known issues, our dev team confirmed this issue will occur if the timer is not switched to monsoon, but this may be changed by the Anno team in a future update.

Thank you for the reply lorenzrap9, I am sorry to see you were disconnected and received a 60-minute ban after this error code appeared.

Thank you for providing your ISP details. WOuld you also be able to tell us the following, so we can add your report to our investigation for our Siege QA? >

• What is the last exact date/time you were blocked by this code?
• What region do you live in?
• Are you playing via Wi-Fi or Ethernet?

Hello Asd-Game thank you for your reply.

Can you let me know if you have actually the option to switch to UAE North, when you check your data centre options in the GameSettings.ini file? > https://ubi.li/5aG7a

Can you also let me know if your server information says you are connected to a Gamelift server or Playfab server please, or can you copy your data center information into this thread, as I am currently trying to gather as much information as possible on this for our SIege team.