Hello everyone, thanks for reporting this and lettings us know that a few of you have experienced this issue also.
This issue is currently listed in our new Anno Trello board of 'under investigation' issues, I will make sure to send your images over for the investigation, thank you > https://trello.com/b/rldv58ho/anno1800-known-issues-list
Hello @hundread1800 thanks for providing these images. I will get them sent over to our Anno team to take a look at, thanks for the visual bug report 
Hello @kiddomaddo thank you for your lovely feedback on the game and welcome to our forums.
At present, I have not come across any other player threads mentioning this issue with the ultra-high distance view yet.
If possible, so we can investigate this further, are you able to upload a screenshot or video to this thread, showing your in-game settings and how the ultra-high view distance does not seem to change?
Hello @RobertUncle3 thank you for getting in touch with us via the Anno 1800 forums.
When it comes to any issues with the game whilst mods are installed, the first thing we must do is ask players to completely uninstall all of their mods being used with the game and do a fresh reinstall of the game altogether.
Once you have been able to do this, please let us know if these problems still exist in the vanilla version of the game for you?
Hello everyone, thank you for letting us know of this animated cursor issue.
I have yet to install the new DLC, if possible, could one of you upload a screenshot of the bigger cursor so I can check this as a comparison against my non-updated pre Seeds of Change version of the game?
Hello @nathaniel001969 welcome to the forum and thank you for your potential bug report.
As per our bug reporting pinned post, are you able to capture a video or screenshot then upload this to this forum thread, so we can look at this happening in your game and pass this on to our Anno QA and Dev team to look at, where necessary? >
https://discussions.ubisoft.com/topic/110789/
Hello Montypython699 thank you for getting in touch with us and sorry to hear the cosmetic items and DLC's have not appeared in your game yet.
It may be that the DLC you have purchased is still downloading in the background. Could you please navigate to the game menu and upload a screenshot showing the DLC as fully installed so we can investigate this further for you?
Hello @pitair1 thank you for reaching out to us about this missing scenario issue.
To check if this issue has been caused by a corrupted file or missing file that can sometimes occur if a game update was interrupted, could you please try verifying your game files?
Verifying your game files can often resolve issues like this, or it will at least help rule out a corrupted or missing file, as a possible cause. Here is a guide explaining how to run this check >
Ubisoft Connect > ...
Hello @corstian98 thank you for getting in touch with us about your multiplayer game mode.
Can you let me know how many other players you're currently playing with your new save? I believe the total number of players able to join is 16.
Could you also let us know which of all the previous DLC's you have installed and how long has your campaign been played for in your new save?
If you haven't already done so, I would recommend each player to forward their routers ports to the numbers UDP: 18000 and
TCP: 18000 to try and help strengthen everyone's c...
Hello @Humility925 thanks for reporting this possible currency typo. I will report this to our devs to make them aware, in case this is not intentional. Thank you for your post and screenshot.
Hello @ickaiphone919 thank you for reporting a potential issue with refineries.
As per our bug reporting pinned post, are you able to capture a video or screenshot, then upload this to this forum thread, so we can look at this and pass this on to our Anno QA and Dev team to take a look at if necessary? >
...
Hello z4g4ni4cz thank you for getting in touch with us and letting us know you are experiencing error messages related to BattlEye.
To help resolve this specific issue with BattlEye, I would advise trying the following steps that have been known to fix similar error messages >
1. Please make sure Windows has installed its latest updates on your PC, so that your security certificates are up to date. You can check for any pending Windows Updates by navigating to >
Select Start > Settings > Update & Security > Windows Update
2. Next, please run BattleEye with administrator rights so you give the program full permission to launch. It may appear as BEService or BEService_x64 in your system files and can usually be found in the game's installation folder, or in this location >
C:\Program Files (x86)\Common Files\BattlEye
- Find the BEService or BEService_x64 application file and right-click on it
- Select Properties
- Select the Compati...
Hello everyone, sorry to hear you have been experiencing crashes whilst using the Vulkan version of the game.
Would you please take a look at our troubleshooting guide and run through all the steps listed?
This guide contains some of the most common fixes for crashing and covers permissions, hardware, software, and corrupt files, that could potentially cause this >
https://www.ubisoft.com/help?article=000061047
Should these steps not resolve this issue for you, please let us know as there may be a few other things we can advise or we can create a support ticket for you to investigate this in further detail.
Hello b4ybars thanks for getting in touch with us.
As you are using an older version of Windows prior to Windows 10, you may not have the full functionality of Ubisoft Connect, as you may need to enable the TLS 1.2 (Transport Layer Security option in your Windows Internet Options)
Please see our guide on how you can resolve this here >
https://www.ubisoft.com/help?article=000097837
Hello @cloudybaguette thank you for getting in contact and letting us know you experienced this on Xbox Series X and not on PC.
Ideally, you shouldn't need to wait more than 5 minutes to find a game, if this is the case, we recommend restarting your game and router connection and also following this guide as well as setting up your routers with specific ports >
https://ubi.li/55G8e
Have you also tried posting in our Looking For Gr...
Hello @recklesswizzard thanks for your reply and thank you for opening a support ticket with us.
Please make sure to keep an eye on any updates or emails from the team and troubleshooting steps they advise as they check over your system files and please make sure to comment on what you have tried, as well as what has or hasn't worked so far.
I will close this thread as you have started a private support case with us, so we can continue to support you over email.
If you need to see a record of every step advised so far, please locate your new case ...
Hello @nibls, sorry to hear your account may have been hacked.
The Siege Official Discord server is ran by a different team to the Ubisoft Support team.
If you have any issues with this server or have received a ban or warning and would like clarification, please send a direct message to the mod mail, as explained in the server rules section of that Discord > FairFight
Jr.#3768
...
Hello krullibulle thank you for your post. This thread is about the Ubisoft overlay using up high CPU amounts when checking the Windows Task Manager app.
For any other issues relating to crashes please make a new thread and let us know what platform you play on so we can assist. Please also note, unfortunately, we are unable to give back renown to any players for crashes or disconnections.
For anyone checking out this thread, this issue is currently under investigation and I have provided the Siege team with the various workarounds some players have posted in this thread and what worked for who.
if you would like to try any of these workarounds in the meantime, please see check the following steps >
1. Close the Ubi Web Core via the task manager. After you are back in the game, a new login screen will appear. Enter your e-mail address and password to log in again
2. Close the Ubisoft overlay via the hotkey and the cpu u...
Thank you for the update @gdl_kevin, I am sorry to hear our troubleshooting given did not help you. I will inform our Siege team that you are one of the players affected by this error code as we have seen a spike in players reporting this in our forums since March.
BattlEye issues are usually related to the 2-0 error codes and not the 4-0 error codes, we have found. Thank you for bringing this to our attention and letting us know you play on PC.
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