Ubi-Milky

Thanks for the reply agreejj, can you please check what servers you and your friends are all connected to in the game menu?

Do your friends who experience FPS drops connect to a particular regional server?

Additionally, to make sure this issue is not caused by any outliers, would you please ask your friends to run through all steps listed in this guide - this support guide contains some of the most common fixes for connection issues and can also help rule out if the issue is caused by online services, ISP, software, router, hardware issues, or the game itself > 

PC > https://www.ubisoft.com/en-gb/help/article/000094617
STEAM > ...

Hello @harr097 thanks for getting back to us.

A Battle Pass challenge may take up to 24 hours for the game to register your progress in the menu, whilst the game synchronizes your game data with our server.

If you have waited a full 24 hours since taking part in the challenge, can you please let us know if your progress has now been recorded in your Battle Pass challenge menu, and if not, can you please provide a screenshot of the challenge from your menu, showing the exact name of the challenge and completion requirements, so we can send this to ...

Hello everyone, thanks for the replies and for bringing this issue of changing MENA servers to our attention.

Our server locations for Siege are as follows >>

US East / US Central / US South Central / US West / Brazil South
EU West / EU North / South Africa North
Asia East / Asia South East / Japan East
Australia East
UAE north
 
We are in the process of upgrading all of our Rainbow Six: Siege servers to improve the overall connection quality and stability across all of our data centres, so some of these servers may be unavailable.

By default, you will be connected to one of the 3 datacentres above that have the best ping for your location. This may mean being connected to a datacentre, not necessarily where you currently live.

If you would like to change your data centre to another location, please follow our guide > ...

Thanks for the update @thrnprincess, glad to see the credits were added to your game after a short delay.

If you have made multiple purchases of credits in the last few hours, your account may be delayed up to 24 hours, before you are allowed to make another purchase, as a security concern. Please wait a full 24 hours then get back to us if you are still having issues making further purchases, we will then need to check your account for recent transactions and currency used.

Helo @astrodaddi thank you for getting in touch with us and providing this error code.

If the error message says that Ubisoft Connect does not have privileges, it may be you need to run the game launcher and games .exe file as administrator, and your anti-virus or Windows Firewall may be blocking the launcher or game from connecting online.

To check this, can you please follow the following guide and steps contained within, to rule a few possible causes out >
https://www.ubisoft.com/help?article=000061047

Af...

Hello @Spontan thanks for getting in touch with us about this BattlEye error message.

Could you or your friend possibly provide a screenshot of the exact error message you receive, as this 'Removed from BattlEye message is usually connected to a certain error code, which may help us investigate this disconnection message further?

Hello @nexus69_nz thank you for getting in touch with us.

Permanent bans may be appealed, but we can only do this once for your account. Please get in touch with us about this, via this link > https://www.ubisoft.com/help/contact

When you contact us, please provide a screenshot of the exact error message you receive in-game, so we may look into this for you and check your account.

We are unable to discuss any kind of b...

Hello @veschi thank you for getting in touch with us and sorry to hear of your recent crashes in-game.

Can I ask you a few questions about your crash, to understand exactly what type of crash you experienced? There are several different types that can affect players and they can be caused by different things and may have different solutions >> 

1. Did your computer do any of the following things? > 
- PC restarted itself
- Game or launcher closed itself down
- PC displayed a certain coloured screen
- The game froze so you couldn't control anything
- Or any other strange behaviour not described?

2. When your game crashes, do you receive any kind of warning messages such as > 
- Any error message from the gam...

Thank you for your post @N1co-RTV and welcome to the Siege forums

If you have waited 24 hours after your game and also reset your router, and see no MMR added to your account, please note Ubi-TheBerrys instructions above and contact us over a private support ticket with the requested information, to help us investigate your account and wins further.

Hello @eyeofguy thanks for your reply.

Just to confirm, if you are changing your Datacentre manually to another location, this will not work for any of our Gamelift servers. You are only able to change your regional datacentre if it is currently using a Playfab server, as per our datacentre changing guide > ...

Hello @froood thanks for posting. I can see you have a current case open with us where you contacted us over Live Chat.

I can see this case has been escalated to one of our teams. Please wait for any further communication from us over email contact for further support with this issue. You can check on your current case anytime or add any further information if you need to, by clicking on this link >  ...

Hello @Mister-HuaJi thanks for your reply.

BattlEye has been known to block loading of certain legitimate files such as Uplay/Connect in the past. Please follow through the following steps from BattlEye's own support page, they advise trying the following >

• Make sure that BEService.exe in your BE Service directory (usually “C:\Program Files (x86)\Common Files\BattlEye”) is not blocked by your firewall in any way.

• Ensure that there is no d3d9.dll, dxgi.dll or dsound.dll file in your game directory. If there is one please re...

Hello @ozzysama thank you for getting in touch with us about your Steam credits issue. Could you please try the following steps which were known to fix this issue for other players >

FIX 1: If using a VPN, please disable this before making a purchase and please make sure to use the correct currency for your region

FIX 2: Make sure your game has been fully updated

FIX 3: When attempting the purchase, have you selected your payment method by clicking on the payment method image and have you checked the Terms of Purchase options?

FIX 4:: Are you able to purchase any other credit amounts at all, or are all credit amounts not working for you?

FIX 5: If you have both the Vulkan and DirectX versions of the game installed, please try making a purchase on both versions of the game, as some players have had success on one version of the game, whilst being unable t...

Hello @Ayan-MrcZ thanks for reaching out to us about your issue trying to purchase credits from the Connect overlay.

We have activated a 24-hour delay for players when they are attempting to make multiple purchases in a short space of time. In this instance, you may receive an email from Ubisoft advising you of this delay or see a message saying 'Please try again in a few moments'
 
As this issue has been affecting you for over 1 week, please check the following steps, to rule out a few possible causes of this purchase issue >
 
FIX 1: If using a VPN, please disable this before making a purchase and please make sure to use the correct currency for your region

FIX 2: Make s...

Hello @yuhs10 thanks for getting in touch with us about this 4-0 error code you have experienced.

Can you please you can use a translator to post your question/issue in English, we will be able to advise you further on these forums, as advised in our forum rules.

Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language, where we may have bilingual agents available to help > ...

Hello @hezbohh thanks for that image. I have checked your account and playtime for both Ubisoft Connect and Steam and can see that this G36C weapon skin for Ash has been unlocked on your account. Can you please check your game again and let us know if the skin is now available for Ash's weapon? If not, please let us know, I will need to open a private support case for you to investigate this further.

Hello DERPZ774 welcome to the forum and sorry to hear you are having trouble launching a few Ubisoft Games.

In case this issue with the launcher is caused by any temporary files, could you please try deleting the Ubisoft Connect cache folder, as shown in this guide, as it can help with various launcher issues and should reset its temporary saved files and connections, that may be causing these issues > 
https://www.ubisoft.com/help?article=000061966

If this does not work for you, can you tell us what drive you have the Connect launcher installed on and have you tried installing it to any other drives on your PC?

Hello everyone, thanks for posting, the Ostara Festival is something currently under investigation, please see our megathread here for more info >>
https://discussions.ubisoft.com/topic/151332/ostara-ostara-festival-does-not-show-in-ravensthorpe-post-here/96?lang=en-GB

Thanks for posting that link to the missing dialogue on the map hover Aldur2309. It looks like the general consensus is players are disappointed by the removal of this audio. We will feed this back to our Division team, thanks for highlighting this Reddit thread.