Ubi-Mushy

@sucrose25 Hey there, welcome to Discussions! I apologize for not responding sooner.

I see the Dark Knight pack is on your profile. Are you still missing any items?

@bearncuboz Hey there, sorry to hear you're experiencing this issue! The team is aware and working on a fix that should be implemented soon. Please keep an eye on this forum for updates!

@badass97540 Hey there, sorry to hear you've run into this issue! I apologize for not getting back to you sooner.

Would you be able to post some screenshots showing your in-game settings are set to English but the game is still in Russian? You can get to that specific screen using the steps in this FAQ.

@streggiari Hi there, sorry to hear you're having trouble progressing due to those missing medals!

I'd like to investigate this in further detail. Could you send some screenshots of your current medal count? Have you gotten any silver medals?

@calecharis Hey there, welcome to Discussions! I'm sorry to hear you're also experiencing this issue. I don't have any updates to share on this issue at the moment, but I have reached out to the team to let them know you're affected. Please do keep an eye on this forum for updates.

Hi @yasira892, welcome to Discussions! I'm sorry to hear you're having trouble launching the game.

If you haven't already, please complete the steps in this FAQ. That should fix a number of common issues and help rule out the cause of the problem.

Should the issue persist, go ahead and reach out through our ...

@orldan Hi there, sorry to hear you've been experiencing long loading times and crashes. I'd like to investigate this further and see if we can narrow down a cause for the issues.

First of all, could you run through the steps in our basic PC troubleshooting guide? That should account for a number of common issues.

I see you reached out in the past and did...

Hi all, sorry for any confusion or frustration caused by this update. Update 1.4.1 last month involved restructuring the game data, so this is likely the cause. You can find more information on this process in our announcement post HERE.

If you have any other questions or your game file after that update seems considerably larger than the numbers in the post, please let me know.

@thenorfolkian Hi there, sorry to see you ran into this issue. The cloak is supposed to equip every time you go to Glowecesterscire, but you should be able to unequip it when in other areas of the map. Were you in Ravensthorpe in the video you provided?

Could you also try the following workaround and see if this persists?

1. Go to a restricted area and put up your hood
2. Go into your inventory and remove your cloak, then equip a cloak once more

@drucifer27 Hey there, welcome to Discussions! I apologize for not responding sooner, and I'm sorry to hear you're running into this issue running our games.

I was able to take a look at your support case, and I see they got back to you after you posted this and suggested memory testing. Were you able to give those steps a try?

If you're still running into the issue, I have a few other things to suggest. Since you have two graphics cards, can you make sure things are automatically using your dedicated GPU?

Since rebooting your PC seems to fix things temporarily, this may al...

@epiclazor Hi there, apologies for the lack of response and the continued issue.

This issue was not fixed in the January 6th update, but the team is working on a fix that will be implemented soon. Please keep an eye on this forum for news on that.

Hey @agentlancleaver, sorry to hear you're not seeing your rewards in game!

I see you started the game recently. Have you reached the point in the game where you establish a settlement in England? Additional content should appear for you at this point in the game.

@clgbnd2015 Hi there, sorry to hear this issue persists! I apologize for not reaching out to you sooner.

I took a look at your case with our support team, and I see you mentioned the game is installed on an external hard drive. Are you at all able to test if the game will launch if installed on an internal hard drive?

Hi @thicgran, welcome to discussions and apologies for the late reply. I'd be happy to look into this issue for you.

Have you been able to access the River Raids on that save in the past? If so, did this issue start after coming back from a raid or completing a certain quest?

Additionally, are you running game version 1.4.1.2? You can check your game version on the main menu for the game.

Hey @bw8y, welcome to Discussions! I apologize for not getting back to you sooner.

How far have you gotten in the game thus far? Most in-game content should be available after completing the quest "Family Matters" and starting your settlement in England.

If you've completed both of those actions, please fully close and restart the game to see if the items appear.

Hey @firespirit3, I'm sorry to hear you're having trouble accessing the game on your new console. I also apologize for not getting back to you sooner.

It sounds like you need to follow the process to upgrade your game to the next gen version. You can find more information on this process in this FAQ.

If you've set things up correctly according to that article, it may be that something is off with your Xbox account permissions. You may need to reach out to ...

@flirguy6466 Hey there, sorry to hear you're having trouble getting those trophies!

Sometimes for the trophies to unlock across platforms, you need to complete a certain action. Have you done any of Reda's quests since you noticed this issue? That can sometimes help things unlock.

@zeropain92 Hey there, sorry for the delayed response!

There should only be 4 stones available for this cairn challenge. For this particular challenge, 2 of the stones have flat bottoms so they can be placed vertically rather than horizontally. Please let me know if you still aren't able to reach the required height for this challenge using that tip.

@lurkan56 Hi there, sorry to hear you've run into this issue and apologies for the delayed response.

Can you see if locating the installed game in Ubisoft Connect helps? I also recommend running both launchers in administrator mode.

Should the issue persist, please give our ...

@kahayan_tiger Hey there, sorry to see you experienced this issue! It's very possible this is related to the Yule festival. Can you confirm whether this still happens on version 1.4.1.2?