Ubi-Mushy

@bullh4ngar Hey there, sorry to hear you've been running into this issue. The team is currently looking into this, but any information you can provide would be useful in their investigation. What particular actions seem to prompt this issue to start? Any video would be useful as well.

@shaggytoph Hey there, thanks for pointing this out. "PC Game Pad" typically refers to controllers that are designed for use on a PC, so this is consistent with the game as it is currently.

@corgi1315 Thank you so much for the update! I've deleted the ticket number from your message to protect your security, as I'm able to pull that up directly from your account.

One thing I noticed - there was some inconsistency with your GPU driver updates that could be relevant. I recommend performing a clean install of those drivers to confirm there are no conflicts there. Things were inconsistent for both your ...

Hey folks, sorry to hear you're both experiencing this issue.

@Azthrael I see you already submitted a case, so the team will be able to fix this issue for you there. I apologize for the lack of communication thus far, but I recommend that you refrain from updating your case as this could result in further delays.

@Baltasarb91 Could you create a ...

@rsilience Hey there, welcome to Discussions! I appreciate you providing that info on the conditions where this issue appears.

You mentioned seeing controller icons when this occurs - do you happen to have any screenshots of that?

Hey @ogbobbywasab420, sorry to hear about this issue.

Just to confirm, the game is working correctly on Xbox but crashing after a cutscene on PC? If so, could you clarify which cutscene it is?

Please also complete the steps in our basic PC troubleshooting guide. This will help in a number of common scenarios that could be causing the crash.

Hey @robsvi, sorry to hear you're also experiencing this issue. Since troubleshooting didn't help, I'd like to get this reported to the team for further investigation. If you could record a video of the issue occurring, it would be extremely helpful.

Hey @corgi1315, welcome to Discussions! I appreciate you reaching out with such a detailed description of the issue.

First of all, could you confirm that you've completed all the steps in our basic PC troubleshooting guide? This will help rule out some common issues so we can troubleshoot further.

I'd also like to gather some files to help investigate the issue. Please go ahead and create a ...

@BlasterMaster73 @swampy469 Hey folks, sorry to hear you ran into this issue! What operator were you playing as when this happened?

Do you happen to have any videos of the issue? If not, do you recall the last action you took before this started?

Hi all! I've merged a few threads so we can better investigate this issue. Thank you for reaching out to report this!

The team has requested some system files to help look into this. Please create a support ticket and attach your MSInfo and DxDiag files, then update this thread when that's done. We'll be able to pull that up through your account and get those files up to the team.

Please let me know if you have any questions in the meantime!

Hi @swampy469, thanks for reaching out about this issue! Since the issue only occurs when pressing alt + tab, would you be able to record a video of this happening? That way we can report this up to the team.

@joe_plays11 Hey Joe, welcome to Discussions!

This thread is specifically about an issue where players receive an error message on launch stating that no compatible drivers or hardware was found. Are you also seeing that message?

Can you also confirm that you've completed all the steps in our basic PC troubleshooting guide? That should account for a number of common causes for this kind of issue.

@sgtx2tyle Hey there, welcome to Discussions! I've merged your topic with our thread on this issue for better visibility. Please go ahead and answer @Ubi-Thrupney's questio...

@jalnor @TheRealSpamdalf I'm sorry to hear you're both having trouble installing the trial!

The "Store" tab will only show up if you've already purchased a game through the ...

Hey @bft9000, welcome to Discussions! Thanks for reaching out to report this issue.

Was Lion maybe coughing rather than grunting? We've seen some reports of coughing persisting after leaving gas or being revived while coughing.

If you happen to have a video of this happening, that would be extremely useful.

Hi @tomy_dl, sorry to hear your game is crashing! Please note that I will only be able to respond in English, as these are our English language forums. I apologize that Rainbow Six Extraction is not yet available on our Spanish forums.

First of all, can you complete the troubleshooting steps outlined in this FAQ? If your game continues to crash after that, please go ahead and record a video of the crash occurring and post a link to it on this thread.

@b7382 Sorry to hear that! If you change the system language to English, are you able to run the game?

Apologies for any confusion or frustration. Your feedback on mouse and keyboard support for consoles has been forwarded to the team.

In the meantime, you can find a list of supported peripherals in this FAQ.

@dry_b0nez Thanks for trying that.

Could you create a support case and submit your ...

@viscenti Thanks for reaching out and providing so much information!

I took a look at your system files, and I noticed you have a lot of startup programs. Could you disable some of those and see if the issue persists?

I've also seen some other folks with RTX graphics cards have crashing issues on their recent drivers. You may be able to solve the issue by rolling your drivers back a few months. You can find those drivers on the ...