Ubi-Mushy

Hey @admiral-casual, welcome to Discussions! I'm sorry to hear you've run into this issue installing the game.

First of all, I recommend running through the steps in this FAQ. There are a couple different things that could be messing with your download, but this should account for most things.

If you're still unable to download the game after those steps, please let me know!

@issacdeezsnuta Hey there! I'm sorry to hear you're haven't received your cosmetics. To better assist, I have a few questions for you.

Could you clarify which objective you're trying to complete, and which skins you're trying to get? Are those cosmetics listed as a reward within the game? Any screenshots or video of this would be useful.

@jaggedmerc Hey there, sorry to hear you're seeing FPS issues in game. Just to confirm, this seems to happen randomly? How often does it occur?

Please also ensure you've completed all the steps in our basic PC troubleshooting guide. That should rule out a number of potential causes for this issue.

Hey folks, apologies for any frustration caused by these issues.

As this has to do with Xbox Game Bar, I recommend reaching out to the Xbox support team for further assistance. Please feel free to update this thread with any information they provide, and let me know if you have any other questions or concerns.

Hey @thicccr_than_u, welcome to Discussions! I'm sorry to hear you ran into this issue. This definitely sounds distressing.

Do you know if you activated Vigil's cloak just before this issue appeared? If so, were you doing something else such as vaulting or swapping your weapons at the same time?

Also, do you have any video of this issue occurring?

Hi @dar4kc61, sorry to hear your game is crashing.

Please do note that these are our English forums, so I will respond in English and you would want to translate further responses. You can also post on our French forums, where our French support team will be able to assist.

As for the issue, I recommend that you go ahead and run through the steps in our ...

Hi @braxxco, welcome to Discussions! I'm sorry you ran into this issue.

This issue has been reported to the team, and they're currently investigating. Do you happen to have a video of this issue?

@ooscho3yoo Hey there, sorry to hear you're experiencing these crashes!

Does it only occur when playing as Hibana on the Tenderloin map? Or have you noticed it in other situations? Do the crashes occur after any particular actions, or in a specific part of the map?

I also recommend giving our basic troubleshooting steps a try to help clear up potential issues on your console.

@daecron Hey there! Sorry to hear you ran into this issue, but thanks for the update!

@kogami00 Could you test if rolling back your drivers fixes things for you? If not, please go ahead and complete our basic PC troubleshooting and update this thread with your results.

@daecron Hey there, thanks for posting this information so other players might be able to solve this issue!

If anyone is running into this issue but this doesn't solve the matter, please update this thread.

Sorry to hear y'all are also having trouble running the game!

@roboticbuddy Thanks for giving those steps a try. Could you go ahead and create a support case and attach your system files, then update this thread? This will allo...

Hi all, I'm sorry to hear you're having trouble accessing the game. I'm seeing the game on all of your accounts, so it looks like the game has been properly granted. It will show up in your Ubisoft Connect library, not in the Game Pass application. You can download Ubisoft Connect from this page.

If anyone still needs to claim the game, please follow the instructions found in this FAQ and let me know if you run into any trouble.

Hey @flamemonarc, welcome to Discussions!

I'm sorry to hear you're running into these issues. You mentioned this mainly happens in MIA missions, and before you get disconnected you lose the ability to reload? Does this happen on any particular maps, or when playing any particular operators?

Since you're receiving connectivity errors, I also recommend running through these steps just to confirm things are working correctly with your connection.

Hi @killing-scream, welcome to Discussions! Please note that these are our English forums, so I'm only able to assist in English. For assistance in your preferred language, please post in our German forums.

As for the error you mentioned, I'm sorry to hear you're getting disconnected from the game. Please go ahead and run through our PC connectivity guide to troubleshoot the issue further.

@glhf47 Hey there, thanks so much for reaching out to report this issue! I'd like to gather a bit more information to help investigate further.

Firstly, could you explain what happened in the moments leading up to this? Which map was this on?

Has this only happened the one time, or has it happened multiple times?

Hi all, thanks for updating this thread to let us know you're affected. I've passed your reports on to the team to help in their investigation. Please keep an eye on this thread for updates, and let me know if you run into any other issues.

Hi @buckybutler, welcome to Discussions. It sounds like you're experiencing a different issue than the other players in this thread.

It looks like your Ubisoft account is not linked to an Xbox account, which can sometimes result in connectivity issues when first starting the game. Can you link your accounts using this guide, then try to connect once mo...

@blastermaster73 Understood, thank you for confirming that. We've sent this feedback up to the team for further review. Please feel free to update this thread if you have any other feedback on this particular feature, and I hope you enjoy the game despite this frustration you've experienced.

Hey @medara, welcome to Discussions! That's definitely a weird issue.

It looks like you're playing on PC, is that correct? If so, I recommend completing our basic PC troubleshooting to help rule out some potential causes of the issue.

Should the issue persist, please ...

@rumfish1 Hi there, welcome to Discussions!

I appreciate you reaching out to report this issue. Did you happen to get any video of this happening? Which map was this on?