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Hey there @chuckkatse. Thank you for bringing this to my attention. Would you happen to have a video showing this on other cloaks?
Hey there @chuckkatse. Thank you for bringing this to my attention. Would you happen to have a video showing this on other cloaks?
Hi there @dimaray. Sorry to hear you are also having this issue! Have you had a chance to run through our troubleshooting guide mentioned before? If so, could you provide me with a video of this happening so I can get this reported? Thank you!
Hi there @vad-mokus! I apologize you are experiencing crashes on PC. Have you completed our basic troubleshooting guide? I would also recommend verifying your g...
Read moreHey @reviasty06. Thanks for reaching out. I apologize you are unable to play without crashing. Have you had a chance to run through these troubleshooting steps? If these steps do not work, please generate your...
Read moreHi @wolfinstein22 and @Imon_controller ! I see you both now have Rainbow Six Extraction on your account. Please let me know if you are still unable to locate that.
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Hey @viscenti! Thanks for that update. We will be making a note that this fixed this issue for you. Please let us know if you have any other questions or concerns.
Hi @MostafaFawaz @claud1u111! I would recommend generating your system files and reaching out to us on our ...
Read moreHi @dj_dawa84! Apologies you are unable to level up to level 30. Could you provide me with a video showing you are no longer gaining XP? It would be incredibly beneficial to our investigation. I would so recommend reinstalling your game just to make sure all files have been installed correctly. Thank you in advance!
Hi there @xcerou! I'm sorry you are unable to connect to the Rainbow Six Extraction servers. You mentioned you have tried all of the troubleshooting from before, was that troubleshooting from this article? If not, please complete any steps you may have previously tried. You should also try ...
Read moreHi there @rizz768 @FrankenBobbo and ...
Read moreThank you for that information, @palina92! I am going to be passing that information on to the investigating team. We appreciate you bringing this to our attention. If we have any updates, you can find them in the News and Announcements section.
Hey @imfeezy! I'm sorry to hear you cannot redownload your game. Are you getting any error messages? Please try these two troubleshooting guides to see if they allow you to download your game: PC Basic and PC Connect. If these still do not allow you to download, please generate ...
Read moreHi @GNatt185, @TmartinG01 and @llRade. I apologize it is taking longer than expected to get a response back on your cases. We are...
Read moreHi @dgeo13! Thank you so much for bringing this to our attention. Could you please first double check your level scaling is default? If it is, try these troubleshooting steps to see if this makes any difference to your region's difficulty increasing. If these do not correct your level, we do have a few questions for our investigation.
Thank you so much in advance!
Hey @juank316hn! Sorry to hear you are no longer getting foreign supplies. This is a known issue that we are currently investigating. Can I request you use this guide to upload your save to the cloud and provide us with a video showing you are no longer getting foreign supplies? Once we have these, we will be passing this information on to the investigating team. Thank you for your understanding.
Hi @archsh3riff! I'm sorry to hear you are encountering this bug. Is it possible you killed the prisoners before the quest began?
Hey @guest-9hrjt6mt! Apologies that response time is a bit longer than expected. We are seeing a high volume of contacts and are working hard to answer everyone as quickly as possible. @bielik01 gave a really great suggestion if you have not done this already!
If their suggestion does not resolve your issue and you would like more immediate assi...
Hey @ash*takanago! This is quite odd. Have you been able to go through these basic troubleshooting steps? I would also recommend a clean reinstall of the game. If none of these work, please provide me with a video of what is happening exactly and I would be happy to look into this further.
Hi @archsh3riff! That is quite odd. Can you try verifying your game files and running through this quick troubleshooting guide? Could you also confirm you...
Read moreHey there @archsh3riff! Sorry you are unable to move after starting this challenge. Are you able to fast travel out of there? If so, when you return, are you able to move around?