Ubi-Peach

Thanks for letting us know it is resolved now @spirantcrayon22! If this happens again, please send us a screenshot showing Reda's shop is empty and we would be happy to look into this.

Hey there @bright_one! That is quite odd. Do you know when this started happening? Would you be able to capture this on video?

Hi @malyfousek. We are unable to revert your update, but we would be happy to keep looking into this graphical issue. Were you able to get a screenshot of your in-game graphic settings?

Hi @carysam! Thanks for bringing this to our attention! I am going to be sending this up as feedback to the appropriate team for review. Please let us know if you have any other questions or concerns.

Hi @Tru_ryan. I apologize you are unable to launch your game. We are currently looking into an issue that is causing the game to launch to a black screen. Could you please start a support ticket with this information and provide your...

Hi @lawrencepepper. Apologies for these issues you're facing. I would like to take a look into this a bit further. Could I have you verify your game files? This will just ensure that everything is properly there and not causing these bugs. Additionally, do you happen to have a video showing your trade route not operating correctly?

I also ask that you have your game ...

Hey there @filbo_tv and @RobYaHou. Thank you both for bringing this to our attention and for providing me with all of this information. We are going to be taking a closer look i...

Hi @ltvedt! Sorry those steps didn't help. Please reach out to us on our support website so we can get this looked into!

Hi @piesang-poes! Sorry you have been running into these connectivity issues. I know they can definitely be frustrating. Have you been getting any error messages or connecting to a different data centre than normal? Also, if you have not yet already, please try these steps to ensure you have the best possible connection to our online services.

If you still encounter latency, high ping or disconnects after this, please reach out to us on our ...

Hi there @cellq7 and @SpirantCrayon22. This is quite odd. Have either of you located Halfdan before trying to talk to these NPCs? Could you also use this guide to make sure you have...

Howdy @wavy_ty15! We are currently looking into this. Would you happen to have a video showing what happens when you try to pledge? You can send me the URL here. Also, please use this guide to make sure your save is uploaded to the cloud f...

Hi @gonolvier @EfrenKbone ...

Hey there @guuilherme_7! I'm sorry your Opals aren't in your inventory. Does this seem to happen everywhere or only in certain locations? You mentioned you had a video of this happening, could you please post a link to that here so I can take a look? Thanks!

Hi @izibellz! Thank you so much for that information! Please let me know if it begins happening again.

Hey there @mustafa-ragab! I can understand the frustration. I will be passing this on as feedback. If we have any updates, they will be posted in our news and announcements.

Hi @thebeff! I apologize you are having this issue with your button remapping. I have passed this information to the ACV team for more review. Thank you for bringing this to our attention! We really appreciate it.

Howdy @caz_reklaw! We are currently looking into this. I apologize for any confusion!

Hi there @proteuszero07! Have you had a chance to run through our general troubleshooting? If you have tried that, please try reinstalling your game to see if this prevents this error. If you still have issues, please reach out to us on our ...

@SmokesTree420 @CoffeeChimera72 @Fester506 ...

Hey there @mustomusty! Sorry your game isn't loading past the splash screen. You mentioned trying to verify your files, but it says you do not own the game? Would you happen to have a screenshot of that? Additionally, if you haven't already please try running through these basic troubleshooting steps to see if this allows your game to launch.

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