Thank you for reaching out to us @etsubmariner and reporting this!
A similar issue has been passed onto the team already however this is when players don't own the Season Pass, which you do appear to own.
Could you please provide some screenshots or a clip of this in-game so we can pass it on?
As if this is impacting genuine Season Pass owners too, the team need to be aware.
Thank you!
Hey @tolkyyn ,
Thank you for reaching out to us, both of the issues you've noted with Reda's Store are being looked into and I've passed your details onto the team while that's ongoing.
As for your issues with navigating the forums, I'd suggest performing some browser troubleshooting if you haven't done so already as this may prevent pages from loading incorrectly.
And for the High Elf pack, could...
Thank you very much for getting back to us with your findings @adarklore and for such detail!
Would it be possible to please capture and link a clip demonstrating these findings with the control maps you've tested so we can pass it onto the team for them to look into?
Much appreciated!
Hey @bielik01 ,
Thank you for getting back to us!
Just to check have you since been able to reload the game and locate / access the chest?
No problem at all @superfly_boss !
You know where to find us if there's ever anything more we can help with!
Thanks for getting back to us with this update @awel1 !
May we please know the username of the account where you play the game?
As I can't locate it on 'Awel1'.
Thank you!
Hey @thekuzooguy420 ,
Thank you for giving the workaround a try, sorry to hear it hasn't worked for you!
This issue is still being looked into by the team, if you could please ensure you have a recent save uploaded to the Cloud so we can pass it onto the team?
Thank you!
Thanks for sharing these video uploading tips @bielik01 @TheNorfolkian !
Hopefully this helps ...
Hey @triquetratrip ,
Thank you for getting back to us!
Have you also been able to capture the gear issue in your clip too, as both of these would be important for us / the team to see.
If you don't use YouTube, you can also upload your clip to a cloud service such as Google Drive or One Drive and make it sharable / post the link here and we'll be able to view the content there.
Let us know if you have any trouble!
Hey there guys,
Thank you for reaching out to us, sorry to hear the game is crashing for you!
As a starting point, could you please first ensure you have given all of the steps in our PC troubleshooting guide a try and let us know if there's any changes?
This is particularly key if you're having issues with multiple titles.
Should the issues then continue, please create a case on our ...
Perfect, thanks for those @bansheedragon75 !
I've passed your report onto the team.
Could you please ensure you have a current save available on the Cloud too so we can pass this on?
Thank you!
Glad to hear you're still enjoying the new content despite the access troubles @password1234xxx !
You know where to find us if there's ever anything more we can help with!
Hello there @goldwin995 ,
Thank you for reaching out to us and reporting this!
This doesn't appear to be somethin that's been brought to the team's attention yet so the more information the better!
If you're unable to upload your images here, could you please use a hosting site such as Imgur or Cloud Storage and paste the link here?
That way we'll be able to take a look and get this passed onto the team.
Could you please also ensure you have a recent save uploaded to the Cloud in-game?
Thank you!
Hey @dazzle0825 ,
Thanks for adding to this and reporting you're encountering this too.
We request footage for this to pass onto the team for their investigation and reproductive purposes.
If you could please provide a clip showing this behaviour in action, it'd be appreciated and we can forward it onto the development team.
Thank you!
Thanks for keeping us updated @velikorocc !
At the moment, we have no further information to share regarding the ongoing investigation into this challenge so please watch this space and we'll update you on any news as and when we have it.
Thank you!
Hey @talos2077 ,
Thank you for reaching out!
Taking a look, there should be 5 in your inventory currently which were part of a the Prime Gaming Bundle in May, but I can't see any having been used since though so that's strange!
Do you happen to have any screenshots showing the boost as active?
Hey @dexterslef ,
Sorry to hear you're still encountering this issue!
This is being looked into, however to help the team in their investigation, could you please provide a clip if possible so we can pass this on?
Thank you!
Hey @gladi8ordude ,
Thank you for reaching out to us with this and for including clips, it's appreciated!
This issue is known and being looked into but additional reports and clips are always appreciated for us to pass on, which I have done.
Should there be any news, we'll update the forums so watch this space and if there's anything more we can help with in the meantime, please let us know!
Thanks for reaching out to us and sharing this clip @caosck !
I can certainly see the teleporting issue and will pass this on.
May we please know the time-stamps for the crew dying issue you've also noted?
Thank you!
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