Ubi-TheBerry

Hey @XAD3X ,

Thank you for reaching out!

As these are the English discussions, could you please translate your post so we can see how we can help?

Or if you'd rather Spanish support we have Spanish discussions available here and you're always welcome to create a ticket on our ...

Sorry to hear you're still unable to connect @hoho_gaming !

For us to look into this further, could you please contact us directly via our Support Site?

You're also welcome to send us a DM on ...

Hey @xrande ,

Sorry for our delay in getting back to you!

Your base game and DLC do need to be owned via the same platform.

If you own The Division 2 via Ubisoft Connect, you'd need to purchase DLC via Ubisoft Connect.

DLC purchased through Epic (or Steam in the case of some other titles) will not be compatible with a Ubisoft Connect base game.

If there's anything more we can answer, please let us know!

Hey @relentless987 ,

Sorry for the delay in getting back to you!

You should be able to view any failed Bounties in the Bounties tab to re-select and re-try them.

Are you still unable to see them in your list to try again?

Hey there @khaelon ,

Sorry for our delay in getting back to you!

Following these suggestions, are you still having issues?

As I'd also recommend the additional steps in our PC troubleshooting guide as well as ...

Hey @rcviper047 ,

Sorry for the delay in getting back to you!

Thank you for sharing the workaround that worked for you!

Please keep us updated should you run into any more issues or of course have any other queries!

Hey @tubes78_nl ,

I'm very sorry for our delayed response.

Glad to see a reinstall did the trick!

If there's ever anything more we can help with or should these drops occur again, please let us know!

Thank you!

Hey @brewz ,

Sorry for our delay in getting back to you!

Following V4MPiR1 and Virtual-Chris' suggestions are you still having issues?

Thank you!

Sorry for the delay @blutank24 !

Glad to see that clip did the trick and you were able to find it!

If there's anything more we can help with at all, please don't hesitate to let us know!

Interesting, thanks for sharing this @lie-nus !

Hopefully it helps!

Hello @imf4te ,

Thank you for reaching out to us with this feedback on the current balancing.

These changes are made between seasons to try and keep the game equal for all without some always having an advantage due to ill-balanced Operator abilities or weapons.

As you can see in the latest Designer Notes , statistics such as the Operators with the Highest Ban / Win / Loss rates are what influence who may receive the nerf / buff that season.

We do understand that when broug...

Thanks for those @octavyus , I notice they were in your original post too, sorry for missing that!

Do you know what your laptop's screen specs (native resolution, refresh rate) as well as what you're outputing?

If you're unsure, it may be best if we can see your DxDiag and MSinfo files....

Thank you for confirming @erkek2000 !

If you're able to grab a clip let us know, otherwise we've passed your report onto the team.

Much appreciated!

Sorry to hear that @iinoiz , as you've updated your drivers, could you please upload new DxDiag and MSinfo files to your case so we can take another look?

Thank you!

Hey there @hahavroom ,

Thanks for getting in touch and sharing the reproduction steps!

I've just given this a try with a could of the current Fall Campaign tracks and I haven't been able to reproduce the issue.

Could you please try verifying the files to ensure nothing there is causing issues and if it still persists, capture a clip and share it here so we can take a look?

Thank you!

Hey @Gyrule_ , as noted previously the times in the Training Maps are not endorsed by us.

As the maps may be uploaded by another player at another time, there may be some disparity between the leaderboards.

This is effectively meaning, the version you played one day, may not be the same version played later on as another player may have uploaded the same map and as such the leaderboards will differ, giving the impression times are deleted from the same map rather than the map upload changing.

Please let us know if there's anything being missed here.

Thanks for these additional suggestions @hundreAd1800 !

Appreciate it and been passed onto the team as part of their investigation as something else to consider!

No problem, thanks for sharing your fix all the same @raiseo_hitsu !

I'm afraid Anno 1800 doesn't come with a crash logging file facility though, but hopefully it doesn't happen again in the future!

Take care yourself and if there's anything more we can help with, let us know!

Hello @SoldierHer0 ,

Thank you for getting in touch and sharing the steps tried already!

I personally don't believe this is account based, however it is very difficult for us to be able to provide more tailored support without speaking with your friend directly.

If you could please have them create a ticket on our Support Site and attach their ...