Ubi-TheBerry

Hello @bubba-keys ,

Thank you for getting in touch.

We request clips or images both to view the issue and confirm there's no other cause as well as visually confirm the issue.

These clips and images are also very beneficial when we pass player's reports onto the game's development team for further investigation. As there's no guarantee they will encounter the same bug, examples and evidence of it help them to re-produce and address the issue.

As we're yet to receive any images or clips, if you could please provide some and confirm you have ...

Read more

Hey there @balewolfe ,

Thank you for getting in touch, this is still under investigation at the moment so we're still collecting information from those affected.

Could you please ensure you have a recent save in the cloud so we can pass it on?

Thank you!

Thanks for adding this @mentraton !

We'll let the team know!

Originally Posted by dame_q
its the same thing for me

Hello dame_q,

Thanks for reaching out, sorry to see you're having issues!

Have you given any of the steps I've linked in this thread already a try? As these should resolve your issue.

Thank you!

Hey @empjnapo ,

Thank you for reaching out, sorry to hear you're unable to join groups!

Are you always attempting to join the same group of players or does this happen regardless?

And have you given any connectivity troubleshooting steps a try?

Thank you!

Hey @masterofmules ,

Sorry for our delay in getting back to you and to see you're having issues!

May we please know the specs of your PC? (GPU, CPU, RAM)

And if you haven't done so already, could you please make sure you've given our PC troubleshooting steps a try, including verifying your files to see if th...

Read more

Thanks for confirming it's back to working as it should @expat55

Great to hear!

Enjoy and if there's ever anything more we can help with, you know where to find us!

Hey there @nayrb01 ,

Thank you for reaching out to us and reporting this!

May we know what the 'digital audio device' is? Do you have any other audio equipment plugged in?

And do you have your desired output device set as your Default in Windows Sound Settings?

Hey there @mrdragonfyr ,

Sorry for the delayed response!

Tickets on our Support Site can be re-opened at any time.

Once you upload your files and post / send a response, it will change it's Status back to Open and we'll be able to continue from there.

If you have any issues with this, please let us know!

Thank you for getting back to us @dikkeduif_ !

A fix for this issue has since been established and should be coming to the game soon in an upcoming patch!

Please watch this space for more news on this when it becomes available and thank you for your help with this!

Hey @nicholas_steel ,

Thank you for reporting this to us, it certainly doesn't sound right!

Could you please provide some example screenshots?

Such as an unlocked achievement and a screenshot showing it's requirement still locked / incomplete in-game?

Thank you!

Hey @JupiterKOG ,

Thanks for the update, we have a bit of a backlog right now but we're working on getting back to all players as soon as we can!

In the meantime, please refrain from de-railing other unrelated threads.

Hang tight, we'll be with you soon!

Hey there @xxctng ,

Thank you for reaching out!

An Orchard is indeed required in the New World to be able to produce Cinnamon.

The Orchard is available in Tourist Season and High Life, so if you have the High Life DLC, you'll be alright, otherwise one of them will be required to continue.

If there's anything more we can answer, please let us know!

Hey there @godslayer357451 ,

Thank you for reaching out to us, sorry to see you've been having issues connecting!

We have had some degradation issues, all of which have since been resolved.

If you're still facing this error when attempting to play, could you please make sure to complete the steps in our connectivity troubleshooting guide and let us know if there's any changes?

Thank you!

I see, thank you for clarifying @mstrtarvos !

@wmw70 just checking in to see if you're still having issues?

Thanks for this @HT89488 !

Taking a look I can see we've already responded to you with some additional steps to try, please give these a try when you're next available and let us know if there's any change!

Thank you for reaching out to us and reporting this @brushes911 !

This issue hasn't been reported to us before now so there's some things we'd like to check first.

Could you please give the steps in our PS4 troubleshooting guide a try and let us know if there's any changes?

If not...

Read more

Hey there guys,

Thank you for reaching out to us and keeping this thread update, sorry to hear you're having issues running the game!

Could you please confirm the following;

• Do you receive any error messages / codes when the game crashes?
• Does it crash to Desktop or shut down your PC?
• Have you attempted all of the troubleshooting steps listed in our guide here?
• What are your PC specs (GPU, CPU, RAM) ?
• Are you running ver. 1.3.1 (you can check this in the main menu on launch) ?
• Do you crash at a certain point in-game (in a certain location / after performing a certain action) ?

I see @caosck , do you find this happens often?

If so, could you please capture a clip as this will allow the team to look into and work to reproduce this.

Thank you!

Hey there @mrs_oh !

As @SpirantCrayon22 has noted, this is something that has already been brought to the team's attention and is being looked into.

I'd ...

Read more