Ubi-TheBerry

Thank you for reaching out to us @tomaszhag and sharing your current experience on the South African servers, sorry to hear this.

When in-game, what have you found the pings to be like?

Are the usually high or of an average value but you're still seeing disconnects?

Thank you for your response @jk_hunt , however please understand that as Ubisoft Support, we can only provide updates and information when we have it available ourselves.

When we pass feedback onto the team, from that point on it is down to the team's discretion if the suggestions are taken onboard and when.

We cannot expedite this process, nor can we guarantee suggestions will make it into the live game and when this is expected to happen.

Should the team update us to inform us a suggestion is planned for implementation and the patch to expect it's re...

Hey @thekozak112 ,

I'm afraid with these kinds of investigations, we cannot provide any time frame to expect an update or fix until we have the information detailing this.

At the moment, beyond it being under investigation, we have no further news.

Should this change, we'll update the forums and your ticket, if open.

Sorry for any inconvenience caused and if there is anything more we can answer in the meantime, please let us know.

Thank you!

Thanks for this @iinoiz !

I've taken a look at your DxDiag and one thing I've noticed is that your drivers aren't up to date, as the latest was released 11th Oct).

The latest AMD driver for your GPU and ready for Windows 11 can be installed here.

Please give this a try and let us know if there's any changes as run...

Thanks for those @octavyus !

I'm afraid I also struggle to see the blur.

May we please know more about your specific setup?

Including your PC specs (GPU, CPU, RAM) and your monitor (if you're using a desktop)?

Hey @chris126 ,

Thank you for reporting this!

I'm afraid your video can't be viewed, you may need to edit it's settings to allow it to be embedded or just post the link in here instead so we can take a look as we'd love to see it!

May we also please know the specs of your PC?

Thank you!

Thank you for reaching out to us and sharing the steps you've tried already @alx_ya !

As you've already attempted the steps we'd advise as a first step, for us to look into this further could you please create a ticket via our Sup...

Hello @hdeejayyy ,

Thank you for reaching out to us.

Are you find this to be the case in Ranked or Unranked?

As when it comes to matchmaking, the system will attempt to balance teams out to an equal average MMR.

This can sometimes involve one higher level player being matched into a team of an overall lower rank to balance with a team of more equally ranked players. And this is also applied during off-peak times to help reduce queue times.

Regarding smurfing, this is something the team are also in the process of taking actions to ad...

Hey @iiiiiiiiriiiii ,

Thank you for reaching out to us and reporting this!

This exploit has already been passed onto the team, who are currently looking into this.

I've passed your screenshots and report onto the team.

When we have more news regarding when a fix is planned for release, we'll let players know here!

Thanks for getting back to us @erkek2000 !

In the past, there's been a trend noticed with playing Event matches and loadouts resetting next session, if this helps you reproduce and capture a clip as this would be appreciated for us to add onto the investigation!

Please let us know if you can grab a clip though and we'll pass your details on.

Thank you!

Hey @erkek2000 ,

Thank you for reaching out to us!

Is this even when your PC isn't sleeping in between sessions?

And could you please try clearing the Ubisoft Connect cache?

If there's no change here, please also try ...

Thank you for reaching out to us with this @hundread1800 !

I've passed this onto the team as feedback for them consider so the power routes are clearer!

If there's anything more you'd like to add, let us know!

Thanks again for the report @hundread1800 !

As usual, passed it onto the team for them to update!

Keep it up!

Hey @raiseo_hitsu ,

Thank you for reaching out and for the update, glad to hear you've been able to get back up and running although a shame to hear some progress was lost!

As we don't officially support mods there's only so far we can advise in these cases, but please take care when using them as it is possible for a mod to corrupt saves, so it may be worth making backups just in case!

If there is anything we can help with at all, please let us know!

Thank you for this @TomaszMajewski !

Appreciate it!

I've raised this up to the team so they'll be able to take a closer look and get this corrected.

Thanks again for bringing it to our attention!

@gyrule_

Records to the Trackmania Exchange have to be actively uploaded by the player.

If most of those on the in-game leaderboard don't use or upload their runs to the Trackmania Exchange, these will be missing and the leaderboards won't reflect as the TM Exchange doesn't pull data from the game and vice versa.

If there's anything more we can answer, let us know!

Thanks for this @hundread1800 , I can see how this can be confusing!

We appreciate you noting this though and we'll let the team know!

Thanks for the clarification @trebleta !

I see what you mean.

I've passed your report, clip and save file onto the save for them to be able to look into this further!

Should we receive any updates from them or require any more information, we'll keep you informed here so please keep a look out!

And of course if there's anything more we can help with in the meantime, please let us know!

Thank you for the updates guys, they've been noted to the team as part of the ongoing investigation!

No news as of yet, but should that change we'll let you know here!

Keep up the updates as they're always handy for us to know, thank you!