Ubi-TheBerry

Ubi-TheBerry



02 Sep

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by SDpro64
bro right no lag but enemy not taking damage sometimes after 10 or 15 rounds 1 bullet hits enemy what is this please help
Hey there SDpro64,

Has this happened again since?

If so, have there been any patterns in what may occur before you're suddenly unable to damage an enemy?

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Thiagoesperanca
Was this correction solved?
Hey there Thiagoesperanca

If you're encountering this issue, could you please provide any screenshots or clips showing this in-game?

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by TheMacMagician
Hey all, wondering whether someone may be able to offer some advice or shed some light regarding the performance of my PS4 playing Division2.

As of yesterday my game load has almost taken a crash, seemingly at the flick of a switch. Menu items don't appear, loadouts appear without the actual pictures of items, I have no NPC sound and some textures and physical elements of the game don't load. Even moments where my skjills go greyed out and my turret and drone dissappear during a game. I'm 99% certain it has nothing to do with my internet, i've totally tested that. I'm on 80mb and hit 58 on wifi when tested. Has anyone encountered this before? Potentially my actual playstation is slow in menu. I'm thinking it may be a hard drive issue?...
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    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by mkd82110
Some of the audio of me trying to craft it was lived streamed on YouTube by Anthony Drakeford it starts st 3:31 into it, ans again at 3:38. You can hear them telling me to donate
snd craft the police magnum, them telling me to log out. Heres the link! https://youtu.be/RGHQVIPoAhc
Hey there,

Are those timestamps for 3mins into the video linked as I can't seem to see what you're referring to.

Do you have any footage directly fr... Read more
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    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by tombraider39oo
Good day, I am writing to you because I did not receive the weapon mode which was the 20% critical hit chance/10% rate of fire. It's missing. Can you assist with this matter. Thanks
Hello there,

I've merged your threads and removed your duplicate message to keep the Forums more streamlined.

Sorry to hear you're having issues.

Could you please provide some further details into which weapon / unlock conditions this is referring to?

Thank you
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hello guys,

I'm sorry to hear you're having issues with unlocking certain trophies.

Unfortunately this isn't something we can look into or force as they're a Playstation feature.

That said, it may be possible to look into having them unlocked via Playstation Support, however I can't guarantee this.
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
[QUOTE=Uzbec_Kroviski;15130535]
Originally Posted by Kovec_Tofski
Dear Ubisoft Team,

Just minutes ago, I unknowingly deleted my main character in Division 2.
My character is a male, World Tier 1 and I had roughly around 100 hours or more playing time. Is it possible to get my character back?
I have just made a case in Ubisoft page.
My account is linked to my ps4 account.
Here are the necessary details
Ubisoft Username: Uzbec_Koviski
Hello Uzbec_Kroviski,

I've edited your original post to remove any Personal Details, please ensure to take more care on what you post publicly in future.

As TOKYO_ROGUE_YT has rightly already a... Read more
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    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by northernroad
Trying to start up on PS4. prompt screen saying I need to update to use the network functions and to go to notifications. However there is no update file to be found. Code given is NP-31739-3. Would appreciate an update if possible on delivery problems on the platform. Thank you.
Hey there,

I do believe this is a PS4 code.

They have a page on this ... Read more
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    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Tyranmedic
We have also experienced several blue screens during Dark hours tonight as well!
Not looking good here folks!
Hello there,

Are you getting any particular error codes when the game blue screens?
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by SimStego
Hi Support,

What are the buildings (across all DLCs) which count towards the "Number of Monuments" victory conditions in Multiplayer? Is it "only" the "World Fair" ?

BR

SimStego
Hey there,

I moved your thread to the Anno 1800 forums for better visibility.

However, at this time the 'World Fair' is currently the only monument in-game that contributes toward the conditions.

I have read from other players that they have obtained all conditions through the use of multiple islands.

I hope this helps.

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey SkyLinerAka-,

As per Milky's post, are you still unable to view your Ghosts over an hour later?

Would it also be possible to provide any images or clips of this Ghost bug in action?

Much appreciated!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by QUILLHO
it's not the keyboards fault, its the game totally ignoring that you've got the input set to keyboard if it thinks there's a gamepad plugged in. i haven't played trackmania in weeks purely because im disabled and cant easily get behind my table to unplug the controller adapter i use without issues on every other game that i own.
Hey there QUILLHO,

Would it be possible to also provide an image of your Input settings to see if they mirror Mojitero's screenshot?

Likewise, if you can provide the model of keyboard you're using

Much appreciated!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by A4DTM
i'm not sure what a video will help with, as it doesn't show anything i haven't already described. this bug is only in summer2020 campaign as far as i can tell. playing online, or local maps doesn't have this issue. https://streamable.com/jw450y

and i'd also like to add that the "report bug" seems very pointless. i've submitted this bug through the ingame report feature, more times than i can count. and now you need a video of the problem ?? what's the point....
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    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by The_Dark_Spine
Hi, more than a problem this is a question, i'm a console player and i'm moving to pc but i dont know if my data from rainbow six siege in ps4 is coming with me to pc, if any of you know please respond this message
Hey there The_Dark_Spine,

When moving between platforms, no progress or content will be migrated to PC.

When you purchase Rainbow Six: Siege on PC, you will be starting fresh.

I hope this clears things up!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Darrq333332221
Portuguese:

Desculpem meus erros de inglês, não falo inglês e estou usando google tradutor!

vou começar do zero, ontem a noite deixei baixando o tts no meu computador, levou a madrugada inteira pois minha internet não é la muita boa, mas okay, e de manhã, quando acordo, vou correndo pro computador para testar a operação shadow legacy que estava muito ansioso pra jogar, o problema é que, não achava uma partida sequer, então eu pensei que era por causa do horário, já que era 6 e meia da manhã, então eu continuei procurando por partidas por literalmente 14 HORAS, sempre alternando entre os modos de partida pra ver se algum funcionava, reiniciei o jogo 2 vezes e na segunda vez tive problemas de conexão com o jogo, estou procura...
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    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by LordSoul_Cinder
Hello Ubisoft,
It's been 3 months since I bought R6 Deluxe Edition for PC.I did'nt had the test server from the beginnig and whenever I went to unlock it,it asked for a password which I don't know about.Please help me in solving this problem.
Thank you.
Hey there LordSoul_Cinder,

Sorry to hear you're having issues.

Just to ensure, you are attempting to launch the TTS via Uplay PC rather than any other clients?

I've also checked to make sure the TTS should be available for you to access, which it is, if you'd like to try again via Uplay PC and let us know if the issue persists

Thank you! ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey guys,

This issue is still currently under investigation.

We don't have any further updates at this time, however will let you know as and when we hear more.

Sorry for any inconvenience!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by invicta57
Since the last maintenance i cant play at all within 2 mins of logging on i'am delta 03 . This happens on my ps4 and my pc when will this be addressed?
Hey there,

Did you receive any messages before being disconnected warning you of a server shutdown?

If so, this is normal, please try re-logging in

Other wise have you tried any troubleshooting for your ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey there guys,

Have you attempted any of the above suggested resolutions such as replaying on Story mode as this has worked for some

Thank you
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by FelMoBa
months have passed....updates have rolled out...and Keener is STILL The Highlander...correction: IMMORTAL
Hey there,

We'll let you know more information as and when we receive it, for now, the issue is still under investigation.

Sorry for any inconvenience!