Ubi-TheBerry

Originally Posted by Jaybo.AZG
After checking my file settings, it was a mouse multiple problem. THanks.

Hey Jaybo.AZG,

Thanks for getting back us, glad to hear it's since been sorted!

If there's anything else we can help with just let us know!

Originally Posted by STierPotato
I just have one simple question. Is it possible to play with other players that have a different data center? I'm from East Asian servers and want to play with a friend who is on NA servers. I hope for your kind understanding. Thanks.

Hey STierPotato!

You can play with friends regardless where in the world they're located / which data centre they typically connect to!

Originally Posted by Zsugynok009
When i am trying to start a ranked game, the 2-step verification box still appears while i have done the 2-step verification and i am above level 50. Please someone help me with this. Big thanks!

Hey there Zsugynok009,

Sorry to hear you're having issues.

Have you tried verifying the game files?

Otherwise, please contact us directly through our ... Read more

Originally Posted by Dabi_hyper
I'm facing the same problem , my specs are pretty high as well. 9700k and RTX 2080 with 32gb RAM. I like to use the vulkan version of the game but it started crashing as soon as a match started in the new season(shadow legacy). So, I had to shift to the DX version but now instead of the game crashing at the start of a match it freezes on the loading screen and then a black screen appears which crashes after a few seconds. At first i thought it might be my overclock but i've tried starting the game with default clock and everything with even the fans at default speeds, yet i face the same issue.

Hello there Dabi_hyper,

Have you attempted ay ... Read more

Originally Posted by NotSoHotNoob
My account that I’m playing on rn is vac banned and I’m about to buy battlepass so I don’t want to end up wasting my money

I have not hacked in r6 and Will never hack again
(Friend got me into it then I got banned and stopped)

I’m on mobile

Hello there,

We do not have any information at this time regarding the VAC system being used.

The main anti-cheat system currently being utilized is the BattlEye anti cheat software.

As long as you stick to the ... Read more

Originally Posted by Its.Talzo
I have 3 accounts on rainbow, but one seems to be always capped at 61 FPS. It's not my settings because I use the same settings on 2 other accounts. Any Ideas.

Hello there Its.Talzo,

Welcome to the Forums.

Have you tried any of the steps in our troubleshooting guide on how to hopefully improve performance?

I must also make you aware of Clause 2.5 in the ... Read more

Hey there guys,

Sorry to hear you're having issues.

Have you attempted any of our troubleshooting steps ?

If so, please open a case on our Support Site and send over your system files.

... Read more

Originally Posted by C0me_Stayn
Turns out the issue was that the update messed up some game files and verifying them fiexed it.

Hey C0me_Stayn,

Thanks for posting what helped resolve it for you!

Originally Posted by Stiusso
Ever since the last update my game has been crashing to desktop. I start the game, it loads everything, connects to servers, etc. Then, a couple of seconds into the main menu it just crashes, and a UPlay report request shows up. Nothing Else.
...

Read more

Originally Posted by aws.maney
Recently I noticed an issue in game where occasionally the game will freeze for a split-second and return to normal. It's not network lag as it is reproduceable in the offline benchmark integrated into the game. When I benchmark the game I see a CPU render time spike at the same time the fps dips, usually 2-5 frames but in reality its much more than that. I have tried everything under the sun trying to fix this and I'm stuck. The frame time jumps from ~8.3 ms to about 9ms or so but a very noticeable freeze occurs at the same time. FPS drops from around 120 to 117 or 118 and then returns to normal. Its not a regular occurrence as far as I can tell. So far I have used DDU to reinstall drivers, checked task manager for any processes running at the same ...

Read more

Originally Posted by baensch992
Hey togehther,
when I start Rainbow 6 with Vulkan it takes nearly 15 Minutes to start. It stucks at 90% +- of shader optimizing. When i run the gamewithout Vulkan i have no problems.
This is the Only game which needs long to start.
In my Taskmanager i cant see any big issue Ram is loaded full to 80% and RB6 uses 8 Gigs, CPU will be used with 14 % max. A second before the games starts the RB6 used ram is going to 4 Gigs and everthing is fine.

Here is my Rig:
Intel Core i7 6700k
Asus Z170 Pro gaming
Power Coler Radeon 5700XT Pulse
16 Gigs of Ram
Multiple SSD´s
Windows 10 (because you dont support Linux...

Read more

Originally Posted by KuruFasulye_
I tried but it didn't

Hey there KuruFasulye_,

Sorry to hear you're still having issues.

Please can you contact us through our Support Site ... Read more

Originally Posted by Mqjestic_
when i click on manage 3d settings hyperlink nothing happens??

Hey there Mqjestic_,

I've noticed a minor delay when running my own Nvidia Control Panel, so you may need to click the Manage 3D link again.

I would also check to ensure your GPU is running it's latest drivers.

Likewise, the onboard integrated graphics card may be interfering.

For testing purposes, I would suggest temporarily disabling your Integrated Graphics card via the Device Manager.

Device Manager > Display Adapters > Disable Device.

Try again to launch the NVIDIA Control Panel and see if the other options are now wo... Read more

Originally Posted by Kobe.1776
After the last update my games resolution went out of wack so I updated my graphics card. Now when I load the game it goes to a black screen and it won't go any further. I've deleted the game and reinstalled and it's still the same. I'm running a gtx 1030 and it won't let me roll back the driver for it. Is the latest update up to date with NVidia's new drivers? Please Help!

Hello Kobe.1776,

Sorry to hear you're having issues.

Can you please provide your full system specs?

As well as try the steps in our guide ... Read more

Hey there guys,

Have you received any error messages at the point of being kicked from the match?

And are you only being kicked from the match, the game isn't crashing at all?

Hello guys,

Thank you for reporting this to us!

Can you guys please provide any further clips or screenshots showing this demonstrated in-game, particularly as you've noted the PBs are still viewable in certain areas but not others?

Thank you!

Originally Posted by Rioyter
Okay. I'll test a bit with the 3d triange creation, if its happening all the time.

And the copying of 3d triangles was possible in tm2.
I could imagine it's due to the fact that you can copy between lines now and more than one 3d triangle block can there be now and the game fails when you would copy it into another block.

But it would be awesome if the ctrl copy thing from tm2 would be implemented for the 2d and 3d triangles then. (clicking on one keyframe and then holding ctrl and clicking on the other one)

Hey there,

Thanks for the suggestion, we'll let the team know.

Further to Raziel's post, are you... Read more

Hey there guys,

As an attempt to rectify both issues, especially the button bindings, have you attempted to Verify your Files?

Further to the binding issue Exo.C4llahan, do you notice any pattern as to when you need to rebind?

Is it every time you launch the game or does it seem to be random?

Originally Posted by totoman2021
hi when I start the game took to many and after whe start a match the game stuck also in the operator i try everything even i delete the game and download again i have videos and screens screenshot, could yo help me here ubisoft thank you

Hello there totoman2021,

Have you attempted any suggested troubleshooting or the previously mentioned step of launching the game in... Read more

Originally Posted by Scorpion125._.
Hello,
I sadly dont have a spare keyboard at the moment but when i played with a older one before getting this one i still had the issue

Also to answer when i exit my settings i can change them but if i enter keybind settings again the exact same thing happens i cant use anything in the settings menu

This is what i see when i try to change my keybindings and after that the settings dont respond so i need to do it again and this same thing shows up

Thanks for clarifying Scorpion125._.

Hav... Read more

Originally Posted by Ignored.angi
I have never used a cheat software or somethings from 3rd party sites in this game but i got permanently banned by BattleEye for cheating. I don't know why i got banned. Please answer me fast cuz i payed a lot money into this game and i dont want it go get loss. I also buyed the game for some of my Friends so why would i cheat

Thanks please answer

_Ignored.angi

Hello there,

We cannot disclose these details on the Forums.

If you believe the ban was in error, we have an appeal process you can access by contacting us through our ... Read more