Ubi-TheBerry

Hey there @P1Maverick

Thanks for reaching out.

There have been no changes made to the SHD Rewards, so you should still have received something this week.

Are you still missing your exotic reward today or after restarting the game / your console?

Thanks for this @Malediktus90, I've gone ahead and passed this on too!

Thanks for getting back to us with this @Sir_Pooky, appreciate it!

I've gone ahead and raised this all on to the team, it may be similar to the Umbra issue, but when we hear back from them, we'll let you know!

No problem at all @sir_coenraad_VI !

Thanks for sharing this @Malediktus90, appreciate it!

@ShiinyShy - please let us know how you get on with this too!

Thanks for reaching out @Longo33Des!

Are they in your stash but don't react when you attempt to redeem / collect them?

Are you able to provide any screenshots / videos of this?

Thank you!

Hey there @Sycho_Sith,

Thanks for reaching out and reporting this!

Have you rebound your controls / buttons at all?

And could you please give these troubleshooting steps a try and let us know if there's any changes?

Thank you!

Thank you again @AlpineBrisket, I've passed this to the team!

Thanks for always providing clips too, appreciate it!

Thanks for this report too @AlpineBrisket , it's been passed to the team!

Thanks for the report @AlpineBrisket , I've gone ahead and passed it to the team.

Let us know if you encounter anything similar!

No problem @Yacov8903, we'll be here!

Hey @DmanStinger

How strange!

Would it be possible to please capture a video of this so we can take a closer look?

Much appreciated!

Hey there @meanplaya,

Thanks for reaching out and reporting this to us!

We are experiencing some performance issues with The Division 2 which may be in part related to your high GPU use issues, but it's still worth checking some things.

Has this always been the case or has it started recently? And are you GPU drivers up to date?

As for the HDR issue - would it be possible to please capture a video of what happens when changing modes or screenshots of the difference?

Hey @repteur62,

You're only able to use one character for the duration of the demo.

Multiple characters / being able to restart is a feature of the full version.

If there's anything more we can answer, please let us know!

Thanks for sharing this @WrecK3rr !

I'll pass your comments on regarding the apparel.

Hey @Phudrucker74,

The team have asked me to check in and see if there's been any update / if you guys have your rewards?

Thanks for the assist here @the_Kettle!

@Yacov8903 - checking in to see if this helped and if you have any other questions?

Hey there @DmanStinger,

This does indeed sound like a Hunter.

Would you be able to share a video?

With that we'll be able to surely confirm if this is the case.

Thank you!

Hey there @ACB0MBER ,

Thanks for reaching out, sorry to see you're having performance issues.

Could you please make sure that you give all the steps in our console troubleshooting guide a try and let us know how you get on with this?

Thank you!

Thanks for reaching out and raising these concerns with us @chacachaca13, we appreciate it and I hope they don't make the game unplayable or cause you any lasting harm.

I've gone ahead and raised your points to the team as feedback so they can look into them and avenues to making the game more accessible.

If there's anything else we can help with or any more feedback comments you'd like to add, please let us know!