Ubi-TheBerry

Hey there @cocosKIEV,

Thanks for reaching out.

Just to be clear - does the game crash whenever you go to England?

And how long has this been going on for? As there have been many updates since 1.1.2.

And have you attempted any troubleshooting steps since this began, such as those ...

Hey guys!

@azullFR - thanks for noting this!

...

Hey there @kumanchik ,

Thanks for reaching out and reporting this.

If this is still occurring, please could you capture and share any screenshots or videos of the issue so we can take a look?

Much appreciated!

No problem @Simplethumb, you know where we are if there's anything more we can answer!

Thanks for reaching out @BuffyLadySlayer, sorry to see you're also having issues with Reda's shop.

As requested - could you please provide any screenshot / video examples of this?

Much appreciated!

Hey @dominantboy,

As this thread is initially discussing game issues / reports, we'd like to keep it under Player Support if that's alright, for better visibility.

Do let us know if you need anything further though!

Thank you!

No problem @dominantboy , take care out there!

Thanks for noting this feedback too @SpirantCrayon22!

If you have any other specific examples on ways you feel the current rune system / ordering can be improved, please feel free to share them too!

Hello @DeadRaconteur

Thank you for getting in touch.

Are you having to restart the game each time to use your bow / light attacks? Or has it worked since your initial restart?

May we please also know what connection you're using (wired or wireless)?

Hey there guys,

We're glad to confirm that this has now been resolved with the 1.6.2 update, so please ensure your game is up to date.

And thanks for confirming this fix @KingBeard and to everyone for their patience while this was investigated.

As this issue has been resolved, I'll be locking this thread, but please don't hesitate to reach back out with any other queries, thank you!

Hey @SiRpiNaT0r,

Thanks for getting back in touch.

We cannot discuss another player's support case history for privacy purposes - perhaps they can share more information if they wish, however the investigation is still open so we wouldn't have expected this to have been resolved via other means.

We do not have any access to a player's game files as we are not members of the development team, as such, this is not something we would be able to resolve via a case, this will be a matter of awaiting a fix from the game team.

We have had clan issues resolved by the team in the recent past, so it's likely a case that a fix was implemented to the game while your friend had a case open as that is also something we as Ubisoft Support have no direct influence over.

We can offer troubleshooting steps th...

Thanks for this update @B8Y4GA .

Were you able to send us any system files as requested below?

Thanks for this @USMC_Tallin - I've gone ahead and merged these two together.

I can see there was an investigation opened which is still ongoing at the moment so I've gone ahead and added your report to this ...

Thanks for this @Sushi-Boy !

I've gone ahead and noted your report to the team.

When we have more information available, we'll let you know!

Thanks for the report and if there's anything else we can help with in the meantime, please let us know!

Hey there @Gasolgbg,

Thanks for reaching out to us! Sorry to hear about this.

Does this issue still occur after verifying the game and repairing EAC?

If so - could you please try reinstalling the game?

Perhaps to the same drive as Ubisoft Connect if this isn't the case already.

Thank you!

Hey there guys,

An update from the team.

They've taken a look and found that Hunters will enter cover, but cannot damage you unless you're out of cover too, without a shield in front of you or in a plain open field.

So they can look into this further, they've requested further information;

• Does this still occur on Countdown Mode?
• What difficulty are you playing? Does this happen with any / all difficulties?
• Were you in a party or solo in Countdown?
• When did the affected Hunter appear? While transitioning between encounters or during extraction?
• Do you have a stable connection when playing?

Any videos would also be appreciated.

I've pinned this as the solution for better visibility as the discussion continues - this is not a confirmation that the issue has been resolved and is merely to ensure this post and requested information remains at the top of the thread. ...

Thanks for your reports guys.

This issue is something that has already been raised to the team and is being investigated.

I've noted your reports too.

We're also collecting more details of the networks of those affected.

If you could please contact us via our Help Site, Facebook...

Thanks for this @Methos74.

Please refer to the Pinned Post for updates on the PC crashing investigation when they're available.

Apologies this has impacted you too.

Hey there @Excalibur945

Welcome to the Ubisoft Discussions!

As this is our English speaking forums, could you please translate your post so we can see how we can help?

Otherwise, you're more than welcome to open a ticket in Chinese via our Support Site and we'll get back to you there.

Thank you!

Hey there @cricket132

Thank you for reaching out!

Did you purchase the expansion via the ...