Ubi-TheBerry

Hey @A_Wackertack,

Thanks for reaching out, apologies for the delay in getting back to you!

I can see you've since refunded the Steam version.

Just checking in to see how you're getting on and if you have any further cross-progression issues or queries?

Hey @spiqe12345 ,

Thanks for reaching out, apologies for the delay.

If you believe a ban has been placed on your account in error you are more than welcome to open an appeal by contacting us directly via our Support Site, ...

Hey @Cynical_Xeno ,

Thanks for reaching out, apologies for the delayed response.

We're unable to remove any temporary bans I'm afraid, however we'd like to look into your disconnection issues if you find this is happening frequently?

How often does this happen? And have you attempted any troubleshooting steps to resolve it at all?

Hey there @KDF,

Thank you for reaching out!

We have a article with more information on gifting the Battle Pass, here.

As noted, you must have been friends for more than 90 days on Ubisoft Connect and both own the game to be able to gift the pass.

Do you meet these requirements?

Hey @diegomns

Thanks for reaching out, apologies for the delay.

I can see we've since responded to your case and resolved the issue, so I'll be locking this thread.

Please also take care in future not to share information such as Order Numbers to the public discussions, just for your own privacy.

If there's anything more we can help with at all, please don't hesitate to reach back out!

Hey there @TAYYIP_ERDRONE ,

Thanks for reaching out, apologies for the delay in getting back to you!

We have been experiencing some server issues with Rainbow Six: Siege, but these should now have been resolved and everything should be up and running.

If you're still having issues and have already completed all of the steps in our ...

Hey @TrenchBroom1928

Apologies for the delay in getting back to you!

Are you still missing your Deluxe Edition content?

If so, as we'll need to look at your accou...

Hey @GoldenEagle_222 ,

Thanks for getting back to us.

Your friend's Steam files will not be compatible in this case, as it's looking for a Steam account and entitlement that doesn't exist on your PC.

You would have to install your copy of the game yourself on Ubisoft Connect to be able to play.

If you have any further questions, please do let us know!

Hey there @Boostonfire

Thanks for reaching out!

The program is scheduled to go live at 17:00 UTC so in around 20 minutes.

Please let us know if you still can't see the option following this and please ensure you're in-game with the overlay open!

Hey @Arkturus_ ,

There's never any guarantee a game will / won't run on certain hardware, so we cannot confirm why it may have worked previously, however as your system is under spec, there's little we can do beyond the troubleshooting steps provided to improve performance.

As updates are pushed, under spec machines that may have worked previously, may struggle with newer builds of the game. But as they're under spec to begin with, I'm afriad we cannot guarantee compatibility.

If there's anything further we can answer, please let us know!

Hey @Hardok1526,

Are you attempting to view the receipt in the same storefront from where you purchased the game?

By this I mean, if you purchased the game via the Ubisoft Connect PC client, please look at your purchase history there rather than the Store website.

Let us know if you still have any trouble!

Hey @GoldenEagle_222,

Thanks for getting back to us.

Just to fully understand your setup here - did you purchase the game via Ubisoft Connect, then use the installation files from a friends PC rather than installing the game from Ubisoft Connect yourself?

If this is the case, the game will potentially be looking for a Steam version to verify ownership, as you don't own this, it's triggering the client to request a key.

We advise installing the game via the client yourself if you haven't done so already.

Thanks for this @Denniss, apologies for our delay in getting back to you here!

I've gone ahead and raised this all on to the game team so they can take a closer look.

When we hear back from them, or if we need more information, we'll let you know here!

In the meantime, any in-game examples would be appreciated!

Thanks for this @Sbeveda!

We've passed this on as feedback, apologies for any inconvenience caused by these physics changes and if there's anything more we can answer or any other feedback points you have about the game, please let us know!

Thanks for getting back to us @Denniss, apologies for the delay and to see you're still having issues.

To allow us to take a further look for any other causes, as well as collate some information on your system for the team, please could you open a case via our ...

Hey there @JESUSatW0RK

Thanks for reaching out, sorry to hear you're unable to launch the game.

Do you have it installed on an internal or external harddrive?

Could you please try installing it on another drive for testing purposes to see if the issue persists?

Thanks for reaching out and reporting this to us @cll0verr, appreciate it!

This doesn't appear to have been reported yet, so I've gone ahead and passed this to the team.

If there's anything more we can answer or assist with, please let us know!

Hello @Faulty-Brain,

Thank you for reaching out.

We offer German Support via our German Forums, ...