Ubi-TheBerry

Hey guys!

We're happy to confirm this has been resolved in 1.6.2.

If you continue to have any issues, please ensure your game version has been updated.

Thanks for confirming this fix for us @damspaccino!

I'll be locking this thread as this issue is now resolved.

If anyone has any further queries, please don't hesitate to reach back out to us!

Thanks for letting us know this has been resolved for you @Freestepper !

The team have also confirmed this should now have been fixed.

As this is the case, I'll lock this thread.

If anyone has any further queries, please get back in touch!

Thanks for getting back in touch @iChaosPaladin, glad to see this has since been resolved!

As this issue has been resolved, I'll lock this thread.

Please don't hesitate to reach back out with any other queries!

Hey there guys,

Thanks for reaching out and reporting this to us!

Would it be possible to please provide a video or any screenshot examples of this issue so we can take a closer look and see if anything has been missed?

Much appreciated!

Thanks for noting this too @Simplethumb !

Thanks for sharing this fix @r3c0n75, appreciate it!

Hey there @DerpyWolff420,

Thank you for reaching out.

As the thread you've referenced is quite old now, could you please elaborate more on your issue?

Do you have a large update pending? If so - is it 100GB or another size?

Or are you being asked to install the game again?

If so - may we please know what platform you own the game (Epic / Ubisoft Connect)?

The more information we have of the issue, the more relevant support we can offer.

Thank you!

Hey guys,

We don't have the full details of the Steam release (in terms of achievements, etc) just yet - but when more details are shared, we'll let you know!

It will likely be a case though that to access Steam Achievements, you will need to own a Steam copy of the game, as Ubisoft Connect versions aren't compatible with Steam's achievement system as it isn't used.

Thanks for noting this @Ryusennin !

How are you getting on @killemseymour3 ?

Hey there @HashToPie,

Thanks for reaching out!

I'm afraid @ImaginaryRuins is correct in this instance.

As post launch support is ending for As...

Hey there @Oddity10,

Thanks for reaching out!

As @Simplethumb has already noted - we can't provide much advice when it comes to modding, as these are unoffi...

Thanks for reaching out with this @xXDeathsEndXx, appreciate it!

So just to be clear - when a player is killed after using their sticky bomb , the red sphere does damage constantly going forward?

Does it stop at any point?

Are you also able to grab a video examples at all?

As the more examples we can gather, the better

Thanks for getting back to us with these @Mr_Grumpy_Cat and apologies for the response!

If you have Holster and Shotgun screenshots too they'd be appreciated and we can take a look at the whole picture just so we aren't missing anything.

Much appreciated!

Hey guys!

Thanks for reaching out and for sharing your feedback on the currently available compensation!

At the moment, there are no current plans to change what's been distributed already or issue any further compensation to players, but we're happy to pass your comments on for the team to be aware of going forward.

If there is anything further you'd like to share here at all please let us know!

Hey there @kineticstar2000,

Thanks for reaching out, I'm sorry to hear the game is crashing for you.

We are aware of some crashing / performance issues which are currently ...

Hey there @nongenuine,

Thanks for reaching out to us with this!

Would it be possible to please share any screenshots / videos of the issue itself so we can note this all to the team?

Much appreciated!

Hey there @nongenuine,

So far we haven't had any other reports of this.

Would it be possible to please capture a video of this so we can note it to the team?

If you could also please see if the issue persists if you defeat the Rogue Agent too?

Much appreciated!

Hello @s-Skins-s,

Thank you for reaching out and sharing this.

There currently isn't any facility in-game to detect if a VPN is in use, however Ubisoft Connect does typically fail to connect when one is active, which should in turn cause issues when launching / playing the game.

That said however, we will still gladly feed your comments back onto the team.

In regards to more run of the mill cheating - this is not condoned, allowed, or encountered in The Division 2.

We have sufficient anti-cheat facilities in-game of which reports are regularly reviewed by the team.

Please continue to report players you believe to be in breach of the Code of Conduct to us in-game or via the ...

Thanks for noting this @Traumahawk !

The team haven't responded to this yet, so we'll share what we hear from them when we get it.

Hey @V1rtualzZ,

Apologies for the delays to the ongoing investigation.

We cannot expedite this as Ubisoft Support, however we will gladly pass your comments and concerns on.

When more information on this is available to us, we'll share it here.