Ubi-TheBerry

Hello @Artemis1056343,

Thank you for reaching out.

Please could you elaborate on this issue in more detail?

Are you missing Ghosts on all tracks, or only certain ones?

Have you attempted any troubleshooting such as verifying the game's files?

And if so, could you please provide a video of the issue?

Thank you!

Hey there @Gervaes,

Thanks for reaching out!

Is this happening with one specific skin, or does it not change regardless of the one you have selected?

Are you able to share any screenshots / videos of the issue?

We do have an investigation open, so it'd be handy to pass your report onto this.

Much appreciated!

Hey guys,

Thanks for reaching out.

As per our previous responses, this is an intended change made by the team.

We've forwarded your feedback on, however we have had no further information at this point in regards to any future changes to the ice physics being made.

Should this change, we'll update the thread accordingly.

As for any activity on Reddit - this is not something we are affiliated with as Ubisoft Support.

We'll pass this on, but are limited in our intervention with this matter.

Hey there @Ikewolf,

Thanks for getting back to us!

May we please know if you tend to have anything running on your second monitor while playing?

Are you also using a Desktop with two monitors or a laptop with an external monitor plugged in?

Hello @Michalzeszen,

Thank you for reaching out, apologies to hear you're experiencing connectivity issues when playing.

In regards to any connectivity issues, please understand that we have zero visibility over any one individual player's server / network connection.

As such, we must conduct troubleshooting with players to rule out any possible local causes. This is in no way us placing the blame with you or your setup and is more a core element of our investigative work.

We appreciate this can be repetitive, cumbersome and frustrating, ...

Hey there @Toto1105t,

Thanks for reaching out to us with this and apologies for the delayed response!

Are you still encountering these issues?

If so, may we please know what other maps these occur with and if this continues after verifying the game's files?

Hey there @GoldenEagle_222

Thanks for reaching out.

We're a little busier than usual via our support channels so there are some delays to our responses.

May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And could you please ensure you have completed all of the steps in our ...

Hey there @zhaomh1

Thanks for reaching out, I'm sorry to see Assassin's Creed: Valhalla is crashing for you!

May we please know the specs of the PC you're using (GPU, CPU, RAM, Laptop / Desktop)?

And if you haven't yet attempted any troubleshooting steps, please could you ensure you've completed those in our ...

Hey there @LootSoldat,

Thanks for reaching out!

As these are the Rocksmith+ forums and your post appears to be about Anno1800, I'll move your thread.

As for the DLC - do you own the base game on Steam too?

As the base game and DLC must be on the same platform to be compatible.

If you own the game via Ubisoft Connect; DLC must also be bought via Ubisoft Connect.

DLC bought via Steam will not work with your Ubisoft Connect copy of the game.

Hey @V2xBv,

Welcome to the Ubisoft Discussions!

As this is our English speaking forums, please could you translate your post so we can see how we can best assist you?

From the title, I understand you have connection issues in Rainbow Six: Siege?

As this is the forum for Rocksmith+, I'll move your post over the the Siege forums.

In the meantime, please ensure you've completed our ...

Hey there @Mi-ra-ge-TKO,

Thanks for reaching out.

I've gone ahead and moved this to Rainbow Six: Siege as it was originally posted to Rainbow Six: Extraction.

To be able to redeem a game specific skin, you do need to accumulate some game time / progress too, typically a couple of hours / playing through the first few missions of the game.

Please play a little more of Blacklist to build up your game time before checking the reward again and let us know if you still have issues!

Hey @cloudragon11

Thanks for reaching out!

I've gone ahead and moved this into Rainbow Six: Siege as this was originally posted to Rainbow Six: Extraction.

Please could you share more details on this?

May we please know exactly what Battle Pass rewards are missing?

Are you able to share any screenshots of what's missing at all?

Thank you!

Thanks for getting back to us @TemperedStar7 !

If you haven't done so already, please could you ensure all of the steps in our connectivity guide have been completed?

So we can rule these out as any potential causes?
...

Hey there @Arkturus_ ,

Thanks for reaching out to us.

We don't have a Troubleshooting section, but we do have Player Support, where your thread has been moved.

Looking at your specs, I'm afraid your GeForce MX250 falls below the minimum system requirements for the game, wh...

Thank you for sharing this @HooLeSS77, appreciate it and we've noted it to the team!

Hey @siegward-ds3,

Welcome to the Ubisoft Discussions!

As these are our English Speaking discussions, please could you translate your post so we can see how we can help?

Otherwise, if you'd rather speak with us in Spanish, you're more than welcome to open a case on our ...