Ubi-TheBerry

Ubi-TheBerry



21 Nov

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for noting this @darkarvan !

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for the update @YodaMan3D, glad to hear things appear to be working as normal again.

Please keep us in the loop should the issues re-arrise!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @sir_coenraad_VI,

Thanks for reaching out, sorry to see you're having issues.

To allow us to take a closer look, could you please capture and share any screenshots showing the masks you have earned already and what prevents you from re-doing the hunt?

Much appreciated!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back in touch @sir_coenraad_VI, sorry those suggestions didn't do the trick.

Could you please share any further screenshots / videos demonstrating that you're unable to re-do the hunt?

We can then raise this all to the team to investigate.

Thank you!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this @SiRpiNaT0r !

I've gone ahead and raised this to the game team for further investigation.

When we have more information, we'll share it here.

And if there's anything more we can answer or assist with in the meantime, please let us know!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this @V4MPiR1, I've noted it to the team!

We'll keep you updated when we hear more information!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this @Phudrucker74 !

I've gone ahead and raised this to the game team now.

We'll let you know here as and when we have any responses from them!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for sharing your tips here guys!

If anyone notes any other missing blueprints (that can't be found via the below suggestions), please let us know!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for reaching out @SiRpiNaT0r, sorry to see you're also encountering this issue.

Could you please share a screenshot of your Social showing the correct Level Mark too?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for reaching out @Ghost-pr1, I'm sorry to see you're experiencing crashes!

Have you attempted any troubleshooting steps since this began, such as those in our guide?

And may we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Glad to see that helped you @Tunkurstail, thanks for sharing!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Gypsydanger01,

In occasion it can take up to 24hrs for digital content to be delivered, so please allow this time from the point of purchase.

If you're still unable to view / launch the game in Ubisoft Connect, please open a case directly with us via our Support Site, ...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @LootHunter_dave,

Thanks for reaching out and reporting this!

Do you see this only after taking and attempting to view the photo?

Have you attempted any troubleshooting steps such as amending your graphic settings, updating your GPU drivers: (https://www.nvidia.co.uk/Download/index.aspx?lang=en-uk) or verifying the game's files?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @DevilishDexter

Thanks for reaching out and reporting this.

Are you both using the same PC?

And have you tried verifying the game's files?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Apologies for the delay and inconvenience caused while our teams still investigate this issue @MileahMillenia.

We haven't any further news at this time but as and when we hear anything further, we'll update the thread.

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us @Malediktus90.

I've gone ahead and raised this to the team.

Should we hear anything we'll update the thread and should you find any other similar issues, please let us know!


20 Nov

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @gavvrikkss,

Thank you for reaching out and reporting this!

To allow us to better investigate this, it'd be helpful if your friend can reach out to us too!

Please also ensure they've tried verifying the game files too.

If they continue to have issues, please could you have them reach out here or via our ...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thank you for your comments @spaccamudande, however this is simply not the case.

As above - we have processes in place to sanction those found to be in breach of the Code of Conduct.

Regardless of conduct, all players are entitled to the same level of discretion and privacy - as such, public naming and shaming is not accepted.

We kindly ask that you send any reports to us via the appropriate channels.


17 Nov

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us guys.

Do you note any specific error messages or codes when you're disconnected too at all?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @des666mode

Thanks for reaching out.

Taking a look myself - it does look correct that the next event isn't to start for another week.

As for the issue with the side mission - are you able to share any screenshots / videos of this so we can take a look?

Thank you!