Hey @SmoovejAGs,
We appreciate these delays are frustrating and our teams are working through the backlog, but as noted, no action will be taken on your case via this channel.
All we can do is ask that you be patient and we'll respond to your case as soon as we can.
Thank you for your understanding!
Hey @Shadowscape,
Sorry to hear that hasn't done the trick so far.
Our investigation is still ongoing for now, so when more details are available, we'll share them here.
Apologies for the inconvenience caused here!
Hey there @AnotherNewbie,
I'm sorry to see you and your friend are also having issues.
Our investigation into this is still ongoing, with no updates available at this time, but if you're able to share any video examples, it'd be appreciated!
Thank you!
Hello @Tyranmedic
We do have an investigation ongoing noting players being connected to the wrong data centre when playing Countdown, but there are no updates available on this.
Please understand that we are not directly involved in the teams who handle these investigations so can only share the information available to us.
In the meantime, for players who do encounter issues, we will continue to share relevant steps as they may allow you to get connected / improve your connection while the wider investigation is still ongoing.
You're at n...
Hey guys,
Just checking in on how you're getting on here following these suggestions and steps @B0bb1_Z3r0 ?
Hey there @BenchAndGames,
Apologies for the delay, how are you getting on?
Were you able to complete all of the steps linked, not just testing the memory?
I'd also advise performing a system file check too.
Please let us know if you need any further support at all!
Hey there guys,
Apologies for the delayed response!
Thanks for the assistance here already though @Noxious81 !
How are you getting on with this @ThrowDown111?
Hey there @Dragonl3ader
Apologies for the delay and to see you've been having issues staying connected in-game.
We don't have any server issues at the moment, so if you're still having issues, could you please ensure you've completed all of the steps in our connectivity guide?
Please let us know how you get on!
Hey guys,
Glad to see the issue's been resolved for you @Gregory_Sallust !
@svaage70 - are you experiencing game crashes or just issues with your conne...
Hey there @basaltnow,
Thanks for reaching out, sorry to see you're experiencing crashes.
We did have an issue with fast travelling to DC, but this should now have been resolved.
Please could you ensure you've given the steps in our PC troubleshooting guide a try, including verifying the game files?
...
Hey @edymemen,
We're experiencing higher than normal contact levels at the moment, resulting in delays to responses.
During this time, please be patient and we'll be back in touch with you via your case as soon as we can.
Posting to the forums will not result in a faster response.
Thank you for your patience and understanding!
Hey @OldFoz
Our teams are working hard through the higher than usual volume of contacts we have, so we'll be in touch soon to go through this!
Thank you for your patience and understanding!
Thanks for reaching out to us with this @DeeDee118!
We'll gladly pass this feedback on to the game team as something for them to consider.
If there's anything more we can assist with at all, please let us know!
Hey @SmoovejAGs,
Our teams are working hard on getting back to everyone as soon as possible while we experience higher than normal contact levels.
During this time, please be patient and we'll be in touch when we can.
Posting your case to the forums will not result in a faster response.
Thank you for your understanding!
Thanks for reaching out @DonWuan, however as this matter requires the team to look into your account, we're unable to assist via the public forums.
Our teams are doing what they can to get back to everyone's cases, but due to higher than normal contact levels, there is a delay.
Please hang tight and be patient and we'll be back in touch with you in regards to this as soon as we can.
Thank you for your understanding!
Hey there @BT3241,
Thanks for reaching out and apologies for the delayed response!
How are you getting on?
If you're still having issues, may we please know if you've attempted any troubleshooting steps at all?
Otherwise, please could you share a video of the issue?
M...
Hey there @mcf159,
Apologies for the delay!
There was some maintenance which took place on the 10th to resolve the DC crashing issues.
This may have impacted other elements such as your inventory.
Are you still missing the same exotics?
Apologies for the delay @Gabriel-Knight, thanks for the update though!
Have you had any further instances of this?
And have you been able to capture any clips?
Much appreciated!
Hey guys,
As long as the same Ubisoft account is being used, it shouldn't matter if you own Rainbow Six: Siege on Epic (or any other storefronts), however you must have gametime in The Division 2 to unlock the skin (around 2hrs).
If you meet the above criteria and still haven't received the skin, please reach out to us directly via our Support Site, ...
Thanks for noting this @Imagine_Brata!
How are you getting on @DasGugginator ?
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