Ubi-TheBerry

Thanks for the update @WaynerJames!

Does the game no longer crash from an internal drive?

Hello @mercenarie22,

As per the tabs for each segment, an issue being under the 'Reported' status, is by no means an indication that the issue is not actively being looked into.

As per the heading 'Issue(s) have been reported and the team is aware'.

The ongoing crashing issues are being looked into as a matter of priority and updates will be shared when available.

Thank you for your understanding and apologies for the continued inconvenience caused.

Thanks for getting back to us @Izz-y, however for full transparency, we are not developers of the game, rather we're Ubisoft Support agent.

As such, it's key we conduct some troubleshooting to better understand and isolate the issue.

We also do not have any visibility over the auto-generated crash reports.

Please could you kindly complete the troubleshooting steps we've shared and let us know if there's any changes at all?

Much appreciated!

Hey guys,

This should now have been resolved following the maintenance.

@daniel_tanks - how are you getting on?

Hey @Theshadowbe,

I'm sorry the lack of communication has you feeling abandoned but rest assured this isn't the case.

Given the rate of contacts we have at the moment, it isn't possible to for us to check in as much as we'd otherwise like to but we're doing what we can to work through the backlog so we can get back to being more responsive!

Thanks for bearing with us while we work through this!

Thanks for this @ThanatrixX, I've had to remove the Case ID from your post for privacy purposes, but we'll be able to take a closer look and get back to you there as soon as we can!

Hey @Theshadowbe,

As below, there is a delay while our agents work hard on the backlog of queries.

Due to this, we're unable to provide any time estimate for a response but kindly ask you remain patient and we'll be with you as soon as we can.

Hey @Arithon89,

I've removed the Case ID from your post for security purposes.

As below, we're aware of delays and are working through the backlog best we can.

Posting your case ID to the forums will not envoke a faster response.

For non-account specific, general gameplay issues, you are welcome to open a thread here to discuss this further.

In regards to being unable to build the World Fair in-game, please ensure you've tried ...

Spot on thank you @hundreAd1800!

I've removed your post for privacy purposes, but the files have been passed on to the team.

Appreciated!

Thanks for confirming @Asterix201252!

This suggests this may be save specific.

How are you getting on @TomoSojiro ?

Hey there @BalloonGoat,

Thanks for reaching out.

There are multiple factors that can dictate the MMR gained / lost per match, so it may not always be the same each time.

These factors can include (but are not limited to);

• Whether you win or lose a match.
• The skill difference between teams during a match.
• Exiting a Ranked Match early.
• Inactivity during a match.

We have no current known issues with the MMR system and the granting of MMR as a whole but will gladly monitor our channels for ot...

Hey @BramB5807,

As the investigation is ongoing, we don't have any available time frames at this stage.

We'll update the forums as and when we have more details.

Thank you and apologies for the inconvenience caused!

Thanks for reaching out guys, as noted, we are experiencing higher than normal contact levels across our support channels.

We appreciate this is frustrating, but kindly ask that you remain patient while we work on responding to everyone's queries.

We are unable to expedite your case via the forums.

Thank you for your understanding!

Hey there @Beren-Luthien,

As temporary bans are issued by an automated system, we are unable to lift these in any circumstances.

It will be a matter of waiting for the 14 day period to pass to play again.

If there's anything further we can answer, please let us know.

Thank you!

Hey there @JJ_NEWMAN1,

We don't have a time frame available, but please watch the News and Announcement channel linked below for more information once available!

And if there's anything more we can help with here, please let us know!

No problem @bres !

We'll lock this thread and will continue with this via your case.

Hey there @Uthyyy

Thanks for reaching out!

We're unable to assist with account queries via the forums, but if you could please open a case via our Help Site, ...

Thanks for getting back to us @TTV-Blazer_135.

If you do later opt to reinstall the game and have any further issues, please ensure the below linked steps have been completed and let us know if you need any further support at all!

Thanks for reaching out with this example too @Twitch-Schwabba and for confirming a second account does the trick!

Just to confirm, does clearing the cache for the client, ...

Thanks for noting this @Twitch-Schwabba !

How are you getting on @SamuelLamour ?