Hey guys,
Thanks for reaching out and reporting this!
This issue doesn't appear to have been raised already.
To allow the game team to take a closer look, could you please capture a video example of this behaviour and share it here?
With that we'll be able to take a closer look.
Thank you!
Hey guys,
Apologies for the delayed response from us here.
As noted - this issue has been recognised and is being looked into by the game team.
Should we hear more on the launch of 16.1 we'll let you know.
Thank you!
Hey there @Agent-Tokyo ,
Apologies for the delay.
We're a little busier than usual via our support channels so unfortunately we're not always ale to get back to players as quick as we'd otherwise like to.
I can see we've since responded to your case though.
When you're available, could you please get back to us by signing into the ...
Hey @HKenKen ,
Sorry for the delay in getting back to you.
Did your Expertise Level ever revert or has it happened again since?
When did you find this had initially changed?
Hello @Traumahawk,
Apologies for the delay - we're a lot busier than usual on these forums so we haven't been able to be as responsive as we'd otherwise hope.
Also for transparency, we are Ubisoft Support agents, not developers. When these issues are raised, they're passed on to the relevant game team members for investigation.
From that point onwards, we aim to keep players in the loop as best we can, but please understand we can only share with you what is available to us.
This doesn't tend to include specifics into the progress of these i...
Hey there guys,
Thanks for reaching out, may we please know the full list of rifles you've encountered this with?
And if possible, could you please share any video examples of this for us to take a look at?
Much appreciated!
Hey @celg1109,
Sorry for the delay and to see you're having connection issues.
There was some maintenance on the 14th September which may have been part of why you couldn't connect.
This has since concluded and everything is up and running at the moment.
If you're still having issues connecting, please could you ensure you've completed all of the steps in our ...
Hey @FoxMan125 ,
Apologies for the delay, thanks for reaching out.
Are you still having issues updating the game?
If so, could you please explain further as to what the issue is exactly?
Do you receive any error messages / codes when attempting to update the game?
Thank you!
Hey there @Castagnette ,
Thanks for reaching out.
Is the hoodie from the LED outfit the only thing that's gone missing?
May we please also know what other bug you're referring to?
If you could please also open a case via our ...
Hey there guys,
Thanks for reaching out and reporting this to us, apologies for the delay.
So we can investigate further, could you please share a video of the issue in-game?
We can then pass it onto the game team and they can get this looked into.
Much appreciated!
Hey there @Zileyy ,
Sorry for the delay and thanks for reaching out to us.
We have some additional steps for you to try in our guide here, so please let us know if there's any changes after giving those a try.
May we please also know if you're using a desktop or laptop PC?
Hey guys,
Sorry for the delay!
Just to keep you in the loop - we haven't had any further word from the game as of yet regarding this, but if we hear anything more we'll let you know!
Thanks for your patience and understanding!
Thanks for reaching out and reporting this to us @Lord_Ruthen!
This is something that's already been raised and is being investigated by the team.
I've passed your details on though.
Please watch the News and Announcements channel for updates w...
Hey there @trabuco ,
Thanks for reaching out and reporting this.
May we please know what weapon(s) this occurs with?
And if you could please provide a video it'd also be appreciated in helping us pass your report onto the game team to investigate.
Thank you!
Hey @Elision_1 ,
Thanks for getting in touch!
The issue regarding game time and other stats not being tracked in Ubisoft Connect is known to us and being investigated.
We have a thread already discussing this ...
Hey guys,
Thanks for your continued updates.
As of writing, we have no further updates on this issue as it is still under investigation.
We also cannot provide an exact time frame we expect a solution at this time either, but rest assured it's being looked into.
Should any developments be shared, we'll be sure to post them here.
Thank you for your understanding and patience while we work on getting this resolved.
Thanks for letting us know @hpoonis2010.
We've re-opened the investigation into this issue.
Should we receive any updates on this, they'll be shared here and over on our News and Announcements channel.
If there's anything more we can help with ...
Hey there guys,
Thanks for your continues reports and screenshots, we appreciate it.
I've raised this issue to the game team for further investigation.
For any future reports, please also include screenshots confirming all targets have been killed.
Otherwise, please watch the News and Announcements channel for updates when they're available.
Thank you!
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