Ubi-TheBerry

Hey @patrikmicrosoft ,

Thanks for getting back to us.

I'm afraid we're going to need some visual examples to be able to investigate this further.

When you're next able to do so, could you please share some screenshot or video examples of your placement game counter not changing following a ranked match?

Thanks for the update @MEH6 , glad to see you've since received it!

You know where we are if there's anything else you need help with!

Hey there guys,

Thanks for getting in touch.

We have an investigation and thread open regarding reports of Ubisoft Connect marking players as 'inactive' incorrectly.

This is still being investigated at the moment, with no current updates.

Do the graphic issues always accompany this inactivity issue or does it happen on it's own too?

Hey there @Clamm_ ,

Thanks for reaching out, sorry to hear you're missing some Operators!

To allow us to look into this further, could you please open a case with us via our Support Site or send us a DM via ...

Hey @geodudeEvolved ,

As this investigation has very recently been opened and the teams are just looking into it - we're unable to confirm what the outcome will be at this time or what this will mean for your packs.

As more information is made available though, we'll keep you in the loop.

Thank you!

Hey there @callmejoeri ,

Could you please share some screenshots of this so we can take a closer look?

Thank you!

Hey @CimmyJooks ,

Are you using the exact same PC setup with this other account too?

And could you please send us your system files as below?

Thank you!

Hey there @hundreAd1800

Thanks for reporting this to us!

Could you please share a copy of your affected save file so we can forward this to the team for investigation?

Much appreciated!

Hey there @louisrunkel1997

As Ubisoft titles aren't available on EA Origins, may we please know where you purchased the Year Pass from?

Also, as I can see you own the base game on Ubisoft Connect, please be aware that any accompanying DLC will also need to be purchased via the Ubisoft Connect / Ubisoft Store.

DLC and base games need to be purchased on the same platform otherwise they are incompatible.

For example if you owned the game via Epic, you'd also need to purchase any DLC from Epic too.

If you've already bought the Year 1 pass from another store, please reach out to them to discuss a refund as your DLC won't be compatible with your Ubisoft Connect copy of the game.

If you have any questions r...

Hey @naughty_glimmer ,

Thanks for keeping us in the loop with their response.

I'm sorry we haven't been able to help in this instance, but hope it's handy in future that we do have stores for your country now.

If there's anything more we can help with here or with anything else, please don't hesitate to reach back out!

Thanks for getting back to us @Synchronos357 !

I've passed this onto the team for investigation but there's still some other details I'd like to check.

You note that saving / reloading fixes this - does it re-appear later on or only when you make another change to another Hacienda farm?

And could you please share a copy of your save file here too so we can pass this to the team?

Much appreciated!

Hey there @Xx-PsYcHoL-xX ,

Thank you for reaching out.

Is your game still crashing?

We wouldn't be able to advise if and which mod is causing this issue, but we would recommend disabling your mods to see if this prevent further crashes, if so, you'll be able to go through them individually to see which is triggering these crashes.

If you then find that you continue to experience crashes after disabling all your mods, please could you also complete the steps in our ...

Hey @Mr-Valvac ,

The team have confirmed this is normal behaviour as the point reset happens on a monthly basis.

You'll still collect wins though, this won't be reset.

I hope this clears things up and if you have any more questions, please let us know!

Thanks for letting us know the workaround helped you @Nequiem !

Should we hear anything further on this issue in future, we'll let you guys know here.

Thank you!

Thanks for getting back to us and for sharing your files @MuppetRat !

I've removed your system files from your post, for privacy reasons but they've been passed onto the team along with your save so they can take a look.

We'll let you know if we need any more information!

Hey guys,

Thanks for also sharing you're having issues, sorry to hear about that.

Could you please make sure that you complete all of the additional steps in our PC troubleshooting guide?

If there's still no changes, then could you please open a case via our Support Site and attach your ...

Hey @Denniss,

As per your other reports - is this still an issue after the hotfix update?

Hey there @Denniss,

Thanks for reporting this!

Do you still having this issue after installing the update released earlier today?

Hey @Denniss ,

Also you also reported this just before the hotfix was released, could you please confirm if this is still present in-game?

Hey there @Tunder_TM ,

Thanks for reaching out!

It's understood that today's patch should resolve this - could you please ensure you've updated your game and let us know if the issue still occurs?