Ubi-TheBerry

Thanks for reaching out to us with this too @achtbits!

This is still being looked into so I've passed your report on.

Thank you!

Hey there @Medicles,

Thanks for reaching out, sorry to hear you're having issues with your controller!

May we please know what model Xbox controller you're using and if it's via a wired or wireless connection?

Hey there @General18142365 ,

Thanks for reaching out!

May we please know more about what happens in-game when attempting to answer OnCall?

Do you receive any error messages at all or is it just unresponsive?

Hey @vural76,

We cannot see a full version copy of The Division on your account.

Please could you open a direct ticket with us via our Support Site, ...

Hey there @lwpAss

Welcome to the Ubisoft Discussions!

As this is our English speaking forum, could you please translate your post so we can see how we can best help you here?

If you'd rather speak with us in Chinese though, you're more than welcome to by opening a ticket via our Help Site and we'll get back to you there.

Thank you!

Hey @Hayhurst1973,

Sorry to hear you're yet to get an exotic yourself.

As noted below by @Ubi-Mark though, this is part and parcel of them being the rares...

Hey there @USMC_Tallin,

Thank you very much for reaching out to us and reporting this!

I've passed your report and video on the game team so they can take a closer look.

Should we hear anything from them or need any more information, we'll let you know here.

And of course if there's anything more we can help with, please let us know.

Thank you!

Hey guys,

Thank you for reaching out to us and reporting this, I'm sorry to see you're having issues selecting skins for the Carbine 7.

This is something that has been raised to the team, but the last update was that they were struggling to replicate it.

Could you guys please also share a short video demonstrating the issue too so we can pass this on?

This should hopefully help the team get this looked into.

Update: I've merged your thread here too @Oatiecrumble and passed your video to the team.

Thank you!

Thanks for bringing this to our attention @jamesdelanight!

And for the screenshots, we appreciate it.

I've passed this all onto the team so they can look into this.

If there's anything else we can help with, please let us know!

Thanks for taking the time to share this advice too @SpirantCrayon22 !

Thanks for the update @downloadtaky, glad to hear it hasn't happened again so far but keep us in the loop.

Good luck in killing Hel!

Thanks for this suggestion too @YazX_ !

Hey @Loolfame123,

Thank you for reaching out.

We're unable to assist with refund requests via the public Discussions, however please could you refer to this article for both our digital refund policy and steps to requesting a refund via the Ubisoft Sto...

Great to see that did the trick @Najy_Hyuuga, thanks for letting us know!

I'll lock this thread now, but you know where we are if you need any more support in future!

Hey @mjrou812 - just checking in to see if you're still having issues following a reboot or has the Xbox fix done the trick?

Thanks for getting back to us @Crazybone992, sorry to see those steps didn't do the trick.

To allow us to look into this further, could you please open a case via our Support Site and attach your ...

Hey @StefTG04,

Thanks for reaching out, sorry to hear you're having issues.

As per @Ubi-Auron's post, could you please capture and share a short video with u...

Hey @Yakchal

Thanks for reaching out.

I'm afraid not, no - it isn't possible to hide quest markers from the map but we'll happily pass this on as feedback!

If there's anything else we can answer at all, please let us know!

No problem at all @azullFR, hopefully we'll have more to share on that investigation in the new future!

Hey there @Haloquill3591 ,

Thanks for reaching out to us and reporting this, sorry to hear you're unable to access your mount!

Could you please complete the steps in our console troubleshooting guide here and let us know if there's any changes?

Please also ensure that all of DLC is installed on your console too.

Let us know how you get on!