Ubi-TheBerry

Hey there @LeftThaPercs ,

For privacy and security reasons, we're unable to assist with account or purchase queries via the public forums, however if you could please open a direct case via our Support Site, ...

Thanks for getting back to us with this @icyelixir - it's been passed onto the team while they continue to investigate.

We don't have any further information at the moment, but we'll update the forums as and when we hear anything new.

If you have any other questions, please let us know and we apologise for the inconvenience caused while this investigation continues.

Thank you!

Hello @DarkFuze114 ,

Thank you for getting in touch.

I've checked your case and can see connectivity troubleshooting was advised as you noted that the game appears to hang on the 'connecting to Rainbow Six: Siege servers page.

If you've already completed this, could you please also confirm if you've completed the more standard console troubleshooting steps listed in this guide?

And is th...

Hey there @sas_glaz

As this is our English speaking forum, could you please translate your post so we can see how we can help?

Otherwise, you're more than welcome to contact us in Russian over on our Support Site.

Thank you!

Hey there @MDmaster0 ,

Thanks for reaching out.

To allow us to take a closer look into this, we'll need to check your account.

Could you please open a case via our Support Site or send us a DM via ...

Hey there @Koumakan_Sakuya ,

Thank you for reaching out.

As per our Forum Rules, we kindly ask that players refrain from naming and shaming on the public forums.

If you have any issues with any players in-game and you haven't been able to report them, please send any evidence to us directly via our ...

Hey there @Ruffersss ,

Thank you for reaching out.

As requested in this thread, could you please confirm any specific error messages or codes you receive when being disconnected?

And have you attempted any troubleshooting as suggested?

The issue of players being signed out for inactivity mid-game is also known and being looked into @Cavendar-ECO .

Performing some browser troubleshooting steps should help with your Help Site issues in the meantime though.

Please let us know if there's anything more we can answer, thank you!

Thanks for the update @Lie-nus , glad to hear you guys were able to get the footage!

Hey there @Mr-Valvac ,

Thanks for reaching out and reporting this to us!

Do you recall if the game before the mass point change was won or lost?

And did you suspect anyone to be cheating during any matches?

Hey @MatP93 ,

Sorry for the delay, thanks for reaching out and reporting this.

Are you still encountering this?

If so, does the same occur if a better time is recorded after re-entering?

And would it be possible to capture and share a video of this too for us to pass on alongside your screenshot?

Thank you!

Hey there @IStoleYourPlane,

Thanks for reaching out.

Based on the icon you noted, it sounded like you're having connection issues.

If you haven't done so already, could you please ensure you've completed all of the steps in our connectivity guide and let us know if there's any changes?

No problem @d-NickName , you know where we are if there's anything else we can help with here.

Thank you!

Hey there @ms-ms-ms-ms,

Thanks for reaching out and reporting this.

Does the game crash immediately after selecting the 'Create New Item from Selected Block' button?

And if so, do you receive any errors?

If you haven't yet done so too, please could you ensure you've completed the steps in our ...

Hey there @callmejoeri ,

Thank you for reaching out.

We don't have any facilities to amend any player's MMR I'm afraid.

Are you still not gaining / losing any elo when playing in ranked?

Hey there @HR-Jo ,

Thanks for reaching out!

As this our Trackmania 2020 server, so we can take a closer look at the issue and errors you're receiving, could you please open a case via our Support Site, Facebook or Twitter and attach the following;

• Any screenshots of the errors you've been receiving
• The name of your server
• How many users are active on your server
• When this issue began and when was the last successful copper transaction?

We'll take a look and see what we can do.

Thank you!

Hey @BlazingDwarf219 ,

This isn't something we have any say over I'm afraid, as this is handled at the discretion of the game team themselves.

We'll be sure to pass your comments on though and if there's anything more we can answer, please let us know!

Hey @BlazingDwarf219 ,

This isn't something we have any say over I'm afraid, as this is handled at the discretion of the game team themselves.

We'll be sure to pass your comments on though and if there's anything more we can answer, please let us know!

Hey there @Wollyd1878 ,

Thanks for reaching out!

I'm afraid that trophies don't retroactively unlock when moving from PS4 to PS5.

If you're using the same save, some can be triggered by meeting an element of the requirements again (ie. Collect 10 items, collecting 1 should trigger it again).

Apologies for the inconvenience caused and if there's anything more we can answer, please let us know!

Hey there @perhapsjoe ,

Thanks for reaching out and reporting this to us!

Could you please capture a video of this and share it here so we can take a closer look at this?

Much appreciated!