Ubi-TheBerry

Hey @smartman50 ,

Thank you for getting back to us!

Is the menu completely unresponsive?

And could you please also try verifying the game's files as well as confirm your PC specs (GPU, CPU, RAM, OS, Laptop / Desktop)?

If you could also provide any screenshot / video examples of this, it'd also be appreciated so we can better understand the issue.

Thank you!

Hey @chipstm ,

Thank you for getting in touch and reporting this!

Does this happen with certain maps or everything you try?

As this isn't something we've had reported before now, could you first please try verifying the game's files to see if this resolves the issue?

If there's then still no change, could you please please capture and share a video of this so we can take a closer look and...

Thanks for reaching out and sharing this @ddariq , we appreciate it and I've passed it onto the team as something for them to consider.

If there's anything else you'd like to share, please let us know!

Hey @thibb__ ,

As below this is being investigated by the game team.

We don't have any further news on this at the moment though I'm afraid.

When we have any updates, we'll let players know here.

Thank you for your understanding and out apologies for the inconvenience caused.

Hey @ddariq ,

Thanks for getting in touch and reporting this as well as sharing your suggestion on an expansion for the tunnel, we'll pass this on!

As for the clipping block, do you find this happens with every block used or only certain ones?

Hey @szn-exe ,

I'm sorry to hear you're having issues with your Club Access.

If you're still having issues and haven't done so already, could you please open a ticket via our Support Site via the link posted by Nacho?

Thank you!

Hey guys!

Thanks for these suggestions @Asterix201252 , appreciate it!

@Poplicola - I'm just checking in to see if there's been any success following these?

Just so we know if this is something we need to look into further.

Thank you!

Thanks for getting in touch with us with this @Asterix201252 !

I've deleted your case ID post for security reasons, but I've since pulled the save file and passed it to the team along with the rest of your report for investigation.

We'll let you know if we hear anything back!

Hey @littleracer ,

Thanks for getting in touch.

Do you find this is only occurring for the skin here which you've made?

Or is it applying for all / many skins?

Thank you!

Hey @mister_maki ,

This isn't something known to be in the pipeline at the moment, however I'll pass this request on to the team.

If there's anything more we can help with, please let us know!

Thanks for this @rati12 , I've passed it onto the team who continue to investigate.

We'll share any updates as and when we receive them soon.

Much appreciated!

Thank you for getting back to us with these @patalong , we appreciate it!

Just so we can add them to the report, could you please share a screenshot showing the achievement unlocked in Ubisoft Connect?

Hey @nikokalo1963 ,

Thank you for getting in touch, I'm sorry to see the game isn't launching for you!

If you haven't done so already, could you please ensure you've given all the steps in this troubleshooting guide and let us know how you get on?

If you could also please let us know your PC specs (GPU, CPU, RAM, OS, Laptop / Desktop)?

Thank you!

Hey guys,

Just checking in to see how you're getting on @vinnynld2019 following @Asterix201252 advice?

Thanks for reporting this @sirharrypierce , sorry for the delay!

Could you please also attach some screenshots of your island just to show to what extend it's failing to show the inventory.

A copy of the affected save would also be appreciated.

We'll then note this to the team.

Thank you!

Hey guys,

Thanks for sharing this advice @Asterix201252 !

Just checking in to see how you're getting on following this @NemoNobody15-0 ?

Thank you!

Hey @fizzle_fuze ,

Thank you for getting in touch with us about this!

May we please know more about your PC specs (GPU, CPU, RAM, OS, Laptop / Desktop)?

Hey @rbirliba ,

It may be that your mods are interfering with the game files, resulting in it being unable to run properly.

For testing purposes, could you please uninstall your mods and verify the game's files?

Please let us know the results of this.

Thank you!

Thanks for confirming your specs guys.

We have an investigation open at the moment where the trend appears to be with RTX cards.

To allow us to provide this information to the game team, could you please open a case on our Support Site and attach your DxDiag and ...

Hey @tamassuri55 ,

Thank you for getting in touch.

This issue is known to and being investigated by the team although we don't have any updates to share at this time.

When any news is available though we'll update the forums.

Apologies for the inconvenience caused and thank you for your patience.