Ubi-TheBerry

Hey @i_2phast_i ,

Thanks for getting in touch and reporting this, could you please share some screenshot examples of this so we can pass them onto the team for investigation?

Much appreciated!

Hey @miahtwilight ,

Sorry for the delay in getting back to you, thank you for reaching out and sharing your findings!

Could you please contact us directly via our Support Site, ...

Thanks for getting in touch @anonymous_error , there are some additional steps that may help in the guide linked by Gizmo below, please make sure you've attempted all of those steps and let us know if there's any change.

Hey @ougkanoob ,

Sorry for the delay in getting back to you!

Is this still happening after restarting the game or verifying the game's files?

And if you have any videos of this to share they'll also be appreciated.

Thank you!

No problem at all @google-1234 , hopefully we'll have news on this to share in the future!

Sorry for the delayed response @angry_gekko !

@desrocchi is spot on - the lower line of rewards is the premium season pass and needs to be purchased to unlock those...

Hey @palamaladia ,

Sorry for the delay in getting back to you and to see you've lost some materials!

Is this still the case?

And have you already tried verifying the game's files?

Hey @lioyd2k ,

Thank you for getting in touch and reporting this!

May we please know the names of the other masks / apparel you've encountered this with?

Hey guys,

Sorry for the delay in getting back to you!

Have you since had the caches added to your inventory?

Hey @hpoonis2010 ,

For full transparency, we are not the members of the same teams who investigate these reports, so we aren't always able to personally reproduce an issue, rather we collect as much information as we can from players so our teams can investigate this further for you.

There is zero guarantee they will encounter the same issue, so the more details we can collate, the better.

First and foremost, we are here to help, but at times may need additional information from players to be able to do this effectively.

We will be more th...

Hey @hugowoo ,

Welcome to the forums!

As these are our English speaking forums, could you please translate and explain your issue in more detail so we can see how we can help?

Otherwise, you're more than welcome to contact us in French via our French forums and our ...

Thanks for sharing this @thereisnospacee !

Hey there @humblehumbug1 ,

Thank you for reaching out, sorry to hear the game won't launch for you!

Do you have the game and Ubisoft Connect installed on the same drive? And are you using an external drive at all?

No problem at all @fsxproo , you know where we are if you need help with anything else in the meantime!

Hey @tretreski ,

Thank you for getting in touch, as this is an account matter, there's very little we can do to assist via our public forums so if you have any further queries or have attempted to link a different number, please reach back out to us via your case.

More information on our phone number facility can also be found here.

Thank you.

Hey @fabian_grey ,

Thank you for getting in touch!

The Squad Up program is an incentive to get your currently inactive friends back into the game.

To be eligible for the rewards, a player must play 5v5 matches with up to four teammates who haven't yet played during Year 7.

This can include totally new to Rainbow Six: Siege players or people who just haven't played since Year 7 began.

If you have any further questions, please let us know!

Hey @blazeiscoollol ,

While we do aim to respond within 48hrs, this is not a guarantee as factors such as our current queues can impact how fast we can respond and unfortunately there are occasionally delays.

Rest assured though, your ticket is with us and we'll be in touch as soon as we can.

In the meantime though, please kindly refrain from making numerous duplicate tickets as this can lead to crossed wires.

Thank you!

Hey @df_andy ,

I have had to redact some information from your post due to our Forum Rules which do not allow for Naming and Shaming of other players on our public forums.

If you wish to report any players, and haven't been able to do so via the in-game feature, then you are welcome to send your evidence and information of this to us via our ...

Hey @n1ke22_baseball ,

Thank you for getting in touch, sorry to hear you've been having connection issues in-game!

While you may have a decent connection to one game's servers, this doesn't guarantee you to have a perfect connection to the servers for another title.

Could you please make sure you have completed all of the steps in this con...

Hey @officiallytrans ,

Thank you for getting in touch, I'm sorry you've been unable to purchase credits via Steam, this is known to the team and under investigation.

In the meantime, could you please try toggling the Ubisoft Connect and ...