Ubi-TheBerry

Hey @Asterix201252

I'm very sorry for the delay - I haven't been able to find the case you're referring to so if you could please resend your save, it'd be appreciated if this is still ongoing.

I'll then have the team check this out.

Hey @Maxmi1ian ,

Thank you for reaching out to us with this, I'm sorry to hear the game isn't saving between profiles properly!

Could you please try verifying the game's files as well as ensure the game is running as an admin and let us know if th...

Thanks for reaching out to us with this @Acidello , appreciate it!

I'm not too sure if this is intended behaviour, however have reached out to the game team so they can confirm this.

Otherwise, we'll raise it for investigation if not.

We'll let you know when we hear back from the team!

Hey @monsimons ,

Thank you for reaching out to us and reporting this!

Could you please also share some screenshot / video examples of this too?

We can then forward all this information onto the team to investigate.

Much appreciated!

Hey @lanthonyptang ,

Both the base game and DLC need to be owned via the same platform.

If you own the game via Ubisoft Connect, DLC then bought via the Epic Games Store will not be compatible with your game copy and vice versa.

As it appears that you own the game via Epic, the DLC will need to be purchased there too.

Please could you open a direct case via our ...

Hey @nightmare272 ,

Thanks for reaching out - have you also tried running the game as an admin?

This will ensure no read / write permissions are missing.

Please let us know how you get on!

Hey @FrankVanDamme !

Just to officially confirm, @Bzhydack is spot on here, you should be able to use expansion content in a pre-existing save if you wish.

...

Hey @Korhalar ,

Thanks for getting back to us, I'm sorry to hear the crashes are still occurring.

May we please know the specs of your PC (GPU, CPU, RAM, OS, Laptop / Desktop)?

And to ensure no OS files are affected, could you please perform a System File Scan?

Let us know how you get on!

Hey @t0573r ,

Could you please share some screenshots of this so we can take a closer look?

Thank you!

Hey @Blink97 ,

I'm sorry we didn't respond to you sooner here!

Following @tobias02's post are you still having issues?

If so, may we please know the sp...

Hey @zoomerhumour ,

Thank you for getting in touch.

May we please know what headset model you're using?

And are you still unable to hear players when using your TV speakers?

Could you please also complete the troubleshooting steps in this page and let us know if there's still no change?

Thank you!

Hey @thanat0s ,

Thank you for getting back to us, I'm sorry to hear you're still having issues.

Could you please open a ticket with us via our Support Site, ...

Hey @pedallattice ,

Thank you for getting in touch.

I've taken a look and we've had no known issues with the servers or queue times.

There are many other factors that can impact a queue's length though, including but not limited to;

• Your Rank
• The Ranks of other players online
• Date / Time
• Data Centre
• Game Mode (Ranked / Unranked)

If you find you frequently experience higher than usual queue times, please let us know.

Thank you!

Hey @crecross ,

Thank you for getting in touch, I'm sorry to hear the game is crashing for you!

May we please know the specs of your PC (GPU, CPU, RAM, OS, Laptop / Desktop)?

And if you haven't done so already, could you please ensure you've followed the steps in this troubleshooting guide...

Hey guys,

Just to share - an investigation has been opened into the issue and the team are currently looking into this.

We'll keep you in the loop with this as this is ongoing and any developments we receive from the team.

In the meantime, thank you for raising this to us and we apologize for the inconvenience caused.

For any further reports made here, could you please also include if you're playing the game via Steam / Ubisoft Connect / Epic Games.

Thank you!

UPDATE
Following some confusion as to the current status of this investigation, as of 02/10/2022 - this issue is still being investigated by the relevant teams.

We are using the 'Solved' facility in this thread to make this message clearer for other players viewing this thread and those wanting to track the investigation.

Hey @lugaoonfire ,

I can see you've already raised an appeal via our Support Site.

Just to make you aware, we cannot assist via ban appeals via the forums.

If you have any further queries relating to your ban, please update your case.

Thank you.

Hey guys,

Thank you for getting in touch.

Regarding the Cloud Save Sync issue, could you please follow the steps in this guide to clear your local save (this will reset Situation Progress and Loadouts).

After completing this, please let us know if you continue to be signed out of the client after each session and we can continue to look into this too.

Thank you!

Hey @syayan1-0 ,

This issue is now understood to have been resolved - are you still experiencing this issue?

Glad to see those steps worked for you @weary2551 !

Hey there guys,

Thank you for getting in touch - it appears as though you're not currently connected to the Ubisoft servers.

You may have seen Ubisoft Connect displaying a connection warning too.

If you still encounter this after restarting the client and your PC, then please also make sure you've completed all of the steps in this connectivity guide.

Please also ensure you are not using a VPN.

Please let us know how you get on and if you need any further help at all.

Thank you!