Hello @zotiyaclol ,
Thank you for reaching out, are you still being disconnected?
If so, may we please know what error code(s) you receive when being disconnected / attempting to reconnect?
And if you haven't yet attempted any troubleshooting could you please give the steps in this connectivity guide a try to ensure you have the best possible connection to the game?
Please let us know if you need any further ...
Hey @father_setzeral ,
Thank you for getting in touch.
For full transparency, as Ubisoft Support, we can only share with players information which is available to us from the game team.
With this, as decisions such as compensation / outcomes / date ranges are made at the discretion of the team and depending on the investigation, in many scenarios this is information we simply don't have to share with players.
Regarding Battle Pass progression though, this is understood to have been resolved with players tracks now up to date.
If you're still having issues, please let us know and feel free to share any screenshots.
Thank you!
Hey @dudu_da_ponte ,
Welcome to the Ubisoft Discussions!
As this is our English Speaking forums, could you please translate future posts into English so we can see how we can help?
Otherwise, we're able to offer Spanish Support via our Spanish forums and ...
Hey @ignis-a ,
This issue is understood to now have been resolved - do you still have any issues with the challenge progression?
As for the Cloud Sync error you receive, please follow the steps in this guide to resolve this by recreating your local save file.
Let us know how you get on, thank you!
Hey @ssambubu ,
Thanks for reaching out.
While we understand sometimes life gets in the way and connectivity can pick and choose it's times, unfortunately there is no system to differentiate the causes behind every player's disconnection, intentional or otherwise.
Do you find these disconnections happen often?
Hey @erdnussente ,
Thank you for getting in touch, I'm sorry to hear you've been impacted by this!
Did you notice this to initially start happening on a certain date?
We don't have any workarounds, however do have an investigation ongoing at the moment looking into this.
Hey @statrix_xd ,
Thank you for reaching out, sorry to hear you haven't received the Barlett University Skin!
This is something the game team are currently investigating already and I have passed your details onto the as part of this investigation.
We don't have any news to share just yet, but if there's any updates, we'll let you know.
Thank you!
Hey guys ,
Thank you for reaching out!
We did have some investigations open looking into challenge progression, however these have since been reported as resolved.
Are you having this issue in-game or in Ubisoft Connect?
And if so, could you please share any screenshot examples?
Thank you!
Hey @deathmaze8789-0 ,
Thank you for getting in touch, so we can check this and your account, could you please open a case via our Support Site, ...
Hey @senii_ ,
Thank you for reaching out, when did this begin?
And does this continue after verifying the game's files?
Hey @pepew ,
Just checking in to see how you're getting on?
And may we please know if you're running your audio via Stereo or Surround sound in-game?
Hey @hasangrimes ,
I'm afraid it isn't possible to transfer progression between platforms, so we cannot transfer your progression or content from PC to PS4.
If you have any other queries, please let us know!
Hey @CH2PO ,
The Year 7 pass hasn't been available for purchase since March 28th.
The pass is designed to offer content throughout the year rather than all at once, so you will receive access to the Year 7 Operators earlier than they go up for sale in-game, but all 4 Ops aren't available as of right now.
If you could please clarify as to what content from the pass you're unable to access, we'd be happy to clarify if this is intended or not.
Or if you have no access to any elements of the pass and it hasn't been added to your account at all, plea...
Hey @post ,
Thank you for reaching back out!
I'm afraid not, no - we don't have any further updates as this investigation is still ongoing.
Should any developments be shared, we'll keep you in the loop.
Thank you and apologies for the inconvenience caused!
Hey @oobas0undw4v3 ,
Thank you for reaching out, I'm sorry to hear you're still having issues running the game!
Could you please confirm the specs of your PC (GPU, CPU, RAM, OS, Laptop / Desktop)?
As you've given our basic steps a try, some other steps I'd like to suggest are;
Hey @giantbunion2450,
Thank you for reaching out, sorry to see you're encountering this error.
To try and resolve this, could you please ensure you've attempted all the steps in our connectivity guide a try?
As these are targeted at improving your connection rather than the software, they should hopefully resolve any disconnects.
Please let us know how you get on!
Hey @kubolekpizza ,
Thank you for reaching out, sorry for the delay!
To try and resolve this, could you please try deleting the GameSettings.ini file (where your local settings are stored).
This can be located by going to; Document\My Games\Rainbow Six - Siege\ \GameSettings.ini
Once this file has been deleted, please try relaunching the game and amending the settings before restarting it again to see if your settings are retained.
Please let us know how you get on!
Hey @theinsan3,
Thank you for reaching out - just to confirm, you are able to change the output device in the game settings to resolve this?
As this is something we'd be happy to pass on as feedback.
Thank you!
Hey @infrabread_ ,
Thank you for getting in touch, may we please know what model controller it is you're using?
And does this happen when you crash into a small object too or just when going right into a wall / solid object?
Hey @krokodiltakki ,
Thank you for reaching out and reporting this!
Could you please share a screenshot or video example of the current state of your map so we can get a better understanding of the exact block affected and how it's currently placed?
Thank you!
devtrackers.gg