Hey there guys,
Thanks for reaching out to us, sorry for the delayed response!
Please make sure you've completed the first couple of missions of Ghost Recon: Future Soldier as game time needs to be logged to earn the skin.
Should you find your game time isn't tracking, as you reported @AzatUlan, then please open a case via our Support Site, ...
Hey @idc_this_game ,
I'm afraid we don't have the details behind the exact reasoning of this change but will continue to pass player's feedback on!
Hey @bbo_khajiit ,
Thank you for reaching out to us, sorry for the delay in getting back to you!
This is still being investigated by the game team with no further updates available at the moment.
Rest assured though, it's being looked into!
If there's anything more we can help with in the meantime, please let us know!
Hey @jjjarys ,
Sorry for the delay in getting back to you!
While it isn't possible to retract a report, we do have systems in place to ensure those who aren't found to be cheating the game don't get sanctioned, so if they're a genuine player they'll be fine.
If there's anything more we can help with, please let us know!
Hey @vyro186hun ,
Thanks for reaching out to us with this!
Are you Online in the original Xbox and Ubisoft accounts you tried?
By this I mean showing as Online (not Away, or Invisible).
Hey @alfazenux ,
Thank you for reaching out and adding a translation, we appreciate it!
Rainbow Six: Extraction support cross-progression across all platforms as long as the same Ubisoft account is being used.
As for achievements though, as each platform uses a different achievement system, I'm afraid it isn't currently possible to sync and automatically unlock achievements across platforms.
If you complete an achievement on PC, you'd need to do the requirements again to unlock it on Xbox.
I hope this clears things up and if you have any further questions, please let us know!
Hey @majesticeagle57 ,
Thanks for reaching out to us and reporting this - we'll keep an eye out for similar reports.
In the meantime, have you since ever had other difficulties with picking up Operators after they've fallen too close to a wall / bench / stage / solid object?
Thank you!
Hey @jayro7721 ,
As the game is designed to be played via dedicated GPUs and their respective drivers (Radeon in AMDs case), we can't make any guarantee support will be extended to integrated CPU graphics using non-gaming dedicated drivers.
If using Pro drivers allows you to play, please continue to do so, however without a dedicated GPU your setup is below the minimum requirements.
If there's anything more we can answer, please let us know.
Thanks for getting back to us and translating @qwerdino , we appreciate it.
May we please know the specs of your PC (GPU, CPU, RAM, Laptop / Desktop)?
And could you please make sure to give all of the steps in our PC Troubleshooting guide a try, including ...
Hey @acloose ,
As per the troubleshooting guide, did you also try loading the game with your console offline as well as ensure it's your home console?
Thanks for getting back to us @anteros000.
Could you please try setting your Refresh Rate in the game's config file?
You can find this by going to Documents\ Rainbow Six - Extraction\ \ GameSettings.ini
There you should be able to amend the 'RefreshRate' from 0 to 360.
Please let us know if this helps at all!
Hey there @oni-4han_ ,
Just checking in to see if you're still having this error?
And if so - are you Online in Ubisoft Connect?
Thank you!
Thanks @jaggedmerc !
I can see you've opened a case on our site and we'll continue to work with you there to get you up and running!
Thanks for getting back to us @giggsity , sorry to hear it's happened again.
Could you please share a clip of this if possible so we can pass it onto the game team for investigation?
Additionally, do you find there's ever a trend in what you're doing in-game when this happens (performing a certain action / dying / etc.)?
Thank you!
Thanks for letting us know guys.
The team are looking into similar reports, but the more information we have the better.
Could you please share any clips of this happening in-game as well as let us know how often you encounter this?
Thank you!
Hey @paspasci-fako ,
Just to re-iterate from Ubi-Plush's post, the RX 5300M is unfortunately below the game's minimum requirements, so will struggle to effectively run the game.
We'll pass on your feedback regarding DirectX support, but at this moment your current setup isn't suitable.
Sorry for any disappointment caused and if there's anything more we can assist with, please let us know.
Hey @agent_ares ,
Thanks for reaching out to us!
I believe this may be intentional, as other dropped items can't be picked up, however I'd like to check this by the team.
Are you able to share a clip at all so we can pass on in case this does need investigating?
Much appreciated!
Hey there @leso1n ,
Thank you for reaching out to us, could you please first try verifying the game's files and let us know if there's any changes at all?
This will ensure any missing or corrupted files are repaired.
Thank you!
Sorry to hear you're still having issues @a007nathandrake!
I can see you opened a case with us and we've since responded.
If you're still having issues, could you please update your case and attach your DxDiag and ...
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