Ubi-TheBerry

Ubi-TheBerry



12 Feb

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @pmutzu,

Thanks for reaching out and reporting this, sorry for the delay!

I've passed this onto the team so they can take a closer look into this.

We'll let you know if the team need any more information!

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

No problem @maxi_der_zocker !

No new information just yet, but we hope to have something to share soon!

Thanks for your patience!


08 Feb

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for adding this @archsh3riff , we appreciate it!

I've added this onto the investigation while the team look into this!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks @gladi8ordude for the additional report!

All of the other reports have been noted to and are being looked into by the team, as will this one.

We'll keep you posted on updates as they come through!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @joshua441947 ,

Sorry for the delay in getting back to you.

Could you please share more detail or ideally even a clip of your issue?

Has the Man's Best Friend Ability stopped working?

If so - do you recall what you were doing in-game when this began?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @bedlamngoliath,

Thank you for reaching out, sorry for the delay in getting back to you!

Are you still having this issue?

If so and loading an earlier save doesn't allow you to them continue, could you please share a clip so we can take a look and pass it onto the team?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Sorry this wasn't picked up by us sooner - glad to see you've since been able to find the cause and a workaround!


07 Feb

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @lannerettony ,

Thanks for reaching out to us and sharing this clip!

So we have a visual comparison, could you please capture a clip showing the game running while not in performance mode?

We can then take a closer look.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @raybarracuda04 ,

Thanks for reaching out to us with this!

This is feedback which has already been forwarded to the team, so I've added your post onto this.

Please keep an eye out no News and Announcements for updates!

And of course if there's anything more we can help with, please let us know.

Thank you!


06 Feb

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @archsh3riff ,

Thanks for reaching out to us!

So just to confirm - does the same boss fight restart after returning to the druid witch?

Are you able to share a clip of this?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @unleashdding0 ,

Thanks for reaching out to us, sorry for our delay in getting back to you!

Just checking in to see if you're still having trouble locating the seed?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @om3ga089 ,

Thank you for reaching out!

Just to confirm - since moving to Series X, have you ensured all of your ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @eternalraven66 ,

Thank you for reaching out, sorry to hear this has happened!

Did the runes and upgrade material return to your inventory or are they totally gone?


Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @cipherni ,

Thank you for reaching out - sorry for our delay in getting back to you!

This is being looked into by the team at the moment and we're still collecting player's details.

Could you please upload a current save to the cloud so we can pass this on as part of their investigation?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @firstcoming2018,

Thank you for reaching out to us and reporting this!

This issue is currently being looked into by the team, but the more examples we can collect from players, the better!

Could you please provide some screenshots showing;

  • The Clue Counter
  • The Clue in your inventory


Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there guys,

This was investigated around the time of the original report and considered resolved following updates to Stealth Recon and Bow Stun in Title Update 2.

If you're still encountering issues with the Stealth Recon skill, could you please attach clips demonstrating the issue?

We can then pass this onto the team for further investigation.

Much appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by walid3003
Bonjour , j'ai un code d'erreur : Orchid-27001 j'ai testé vos réponse de résolution mais le problème perciste .

Cordialement .
Hey walid3003,

Thanks for reaching out - as this is our English forum, could you please translate further posts into English so we can best see how we can help?

As it appears you're also receiving the Orchid error - could you please first make sure that you give all of the steps in our ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by AshenTheGod
everytime i entire a match my game just dies
Hey AshenTheGod,

Thank you for reaching out, I'm sorry to see you're having issues connecting!

May we please know more about your issue?

Are you being disconnected from matches or is the entire game crashing?

And have you yet attempted any trouble... Read more

03 Feb

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @bygonedream ,

Sorry for the delay in getting back to you!

May we please know where exactly in the game folder you're seeing these files?

I've had a look through my own game files and haven't been able to find the files you've listed.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @ammofasa26 ,

Sorry to hear you're having issues, did you also try reinstalling Ubisoft Connect to see if this helps?