Hey @ayikuma ,
Thank you for getting back to us with this clip, appreciate it!
I've passed this clip and your report onto the team.
Longer than usual load times is something that has been noted to them and is being looked into, although I'm afraid there's no information on the progress of this at the moment.
May we also please know if you're using a physical or digital version of the game?
Hey there @firebird__xl5 ,
Thank you for reaching out, sorry to see you've had so many disconnections when playing!
Everything is up and running as normal at the moment and we have no major sever issues ongoing.
If you haven't done so already, could you please make sure you give all the steps in our ...
Hey @hundreAd1800 ,
Thanks for sending these though, sorry for our delayed response!
I've passed this report and all of your images to the team, thanks for the annotations and step-by-step, appreciate it!
We'll keep you in the loop if any more information is available!
Thanks for this @hundread1800 - as we're not members of the development team directly, we don't have the resources to look into your save file to find the cause, however it'll be noted should we have any further reports of this!
Hey guys,
Thank you for your continued updates and clips!
They've since all been passed onto the team for further investigation.
Should we receive any updates from the team as they look into this, we'll let you know here.
If there's anything more we can help with in the meantime please let us know!
Thanks for getting back to us @currlyfriies , sorry for the delay!
If possible could you please capture some screenshots of the available languages so we can take a closer look and pass them onto the team?
Much appreciated!
Hey there @bgiantmountain ,
Thanks for getting back to us, sorry for the delay and to see you're still having issues!
For us to take a closer look at this, could you please (and suggest anyone else experiencing the same issue) create a direct case with us via our ...
Sorry for the delay @hundread1800 !
Thanks for getting back to us - interesting you were able to workaround it.
Are you still unable to click the dolphin in the same original spot?
Hey there @songdayopsy ,
I'm sorry for our delay in getting back to you and to hear you've unfortunately lost some land!
This is indeed working as it should, so we'd be more than happy to pass your feedback onto the team for them to consider in future.
Please be aware that feedback and suggested features are added at the team's discretion though, so from this point on we can't confirm if or when any changes to this system would be brought in.
I hope you're able to enjoy the rest of your playthrough though and if there's anything more we can help with, please let us know!
Hey guys!
I'm sorry it's taken us some time to pick up this thread!
Thanks for your advice here @SirHarryPierce !
Glad to see you were able to establish the cause of defeat @ozgurdal.
And thanks for all your feedback on this system and how trade ships are involved in these scenarios - we'll pass them to the team to consider.
If there's anything we can help with at all, please let us know!
Hello there guys!
@Asterix201252 - thanks for the report and updates on the outcome of your tests so far, sorry to hear it keeps working it's way back!
I've passed all this information onto the team for them to investigate further.
When we have news to share or if they need any more information, we'll let you guys know here.
Thank you!
Hey there guys,
Thanks for adding your advice here, appreciate it!
@Humility925 - checking in to see if you're still having issues and if so, could you please capture and share a clip of your island and it's waste behaviours so we can take a closer look?
Thank you!
Hey there @AORUS2017 ,
Sorry for our delay in getting back to you, thanks for reaching out and reporting this to us!
I've passed your report and images onto the team for them to investigate this further as this doesn't appear to have been noted yet.
If we need any more information, we'll let you know here so please keep an eye out!
And of course if you find this happening with any other building types, please let us know!
Hey @unproven_ ,
Sorry for the delay!
We did have some naughty elves on Christmas Eve resulting in some unplanned degradation on Xbox One.
Sorry you were impacted by this!
Everything should now be up and running though, are you still having any issues connecting?
Hello guys,
Not all trophies retroactively unlock automatically when moving from PS4 to PS5.
Sometimes they need an extra bump.
Thanks for sharing the steps that have worked for you for some or your trophies @ron0015!
@LtVedt - have you yet given these steps a try to see if any of the trophies listed for you then unloc...
Hello @s8_purplehavoc ,
Sorry for the delay in getting back to you!
As noted by Ubi-Mushy, the system that determines ranking and matchmaking is complex, with a lot of different elements being taken into consideration.
We are unable to share all of these exact components to breakdown why players gain / lose a certain value, but core factors such as Team v Team average rank and an individual's performance both play a part.
No reported changes have been made to the game's matchmaking system in any recent patches so we're unable to advise t...
Hey there guys,
Sorry for the delay in getting back to you all!
As the team haven't been able to reproduce all reports, if you're still having any issues with challenge progression, please include the following in your post;
Thank you!
Hey @lie-nus ,
Sorry for our delay in getting back to you and to hear the changes aren't what you expected.
May we please know more about your take on the implemented HUD options so we can pass your feedback onto the team?
Thank you!
Hey @lie-nus ,
Sorry for our delay in getting back to you and to hear the changes aren't what you expected.
May we please know more about your take on the implemented HUD options so we can pass your feedback onto the team?
Thank you!
Hey there @nostra69 ,
Thank you for reaching out to us with this, sorry to see the game isn't launching for you!
May we please know the specs of your PC (GPU, CPU, RAM, Laptop / Desktop)?
And if you haven't done so already, could you please make sure you've given all the steps in our PC troubleshooting guide a try as they often help with many performance / crashing issues like this, especially ...
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