Ubi-TheBerry

Hey there @spykerkonyn ,

Thank you for reaching out to us, I'm sorry for the delay and to see you've been unable to connect!

As everything should be up and running at the moment, could you first please make sure you give all of the steps in our connectivity troubleshooting guide a try?

If you continue to have issues after completing those steps, could you then please contact us via our ...

Thanks for letting me know @lexibrat_ !

This has since been reported to the team for investigation so they'll take a look at this.

We don't have anything more to share on this yet, but please keep an eye out on the forums for news when it's available.

Thanks for the report!

Thanks for reaching out to us @toine101 !

At the moment, there are hopes to resolve this in a future patch, although we don't have any more details at this time.

We'll let you know more as we hear it.

Thanks for your patience guys!

Hey there @vengeance291198 ,

Thanks for reaching out!

This issue is something that has already been brought to the team's attention, so I've passed your report on as part of this.

We don't have any updates to share as of yet, but please watch these forums for news when it's available.

And of course if there's anything more we can help with in the meantime, please let us know!

Thanks for the update @tevjan , glad to see you're now back up and running!

You know where we are if you ever need any more help!

Hey @william2070 ,

Thanks for reaching out too, sorry to hear you're also having issues!

Were you also able to give the steps provided by Ubi-Mint a try to see if they help at all? As they're a good first point of call when it comes to performance issues.

Thank you!

Thanks for getting back to us @jhammerstrike !

I've reached out to the team regarding this.

When we have an update, we'll let you know!

Thanks for you help with this!

Thanks for getting back to us and keeping us updated @gnarlyatol1793 !

Glad to see you've since been able to launch it and it's all running as normal.

If there's ever anything more we can help with, please let us know!

Oh wow thanks for sharing this @lexibrat_ !

How random!

Does this happen each time you go to the area / boss?

And just to ensure this isn't file related, could you please try verifying the game's files and let us know if there's any change?

Thank you!

Hey @invictus_maneo1 ,

Thanks for letting me know!

I've reported this onto the team!

Should we hear more from them, or need any more information, we'll let you know here so please keep an eye out.

We appreciate it!

Hey @invictus_maneo1 ,

Thanks for reaching out to us with this.

Does this still happen even after restarting the console and game?

And do the buttons function as if they've been swapped, with just the prompts being unchanged?

Or does it remain as X to Back / O to Confirm?

Thank you!

Hey there @mimic42100 ,

Thank you for reaching out, sorry to hear the game is having performance issues!

Could you please give the steps in our PC troubleshooting guide a try as a starting point, including verifying the game's files?

If there's no change, could you please try rolling back you drivers and le...

Hey there @gnarlyatol1793 ,

Thank you for reaching out!

May we please know when you last played and if you're using a physical or digital copy?

As it may be you're missing update data from earlier if it's been some time since you last booted the game.

Hey there @iliedobre1947 ,

Thanks for reaching out and reporting this, we appreciate it!

I've passed this onto the team for investigation.

I'm sorry you weren't able to get in touch via the Support Site!

Some Support facilities are limited in some countries at the moment.

In future, you're also always welcome to send us a message through Facebook or ...

Hey there @ob1sapprentice ,

Thank you for reaching out to us with these points.

Do you happen to have any video examples of any of these NPC behaviours that we can take a closer look into?

As for crashing, have any troubleshooting steps been attempted to see if they help reduc...

Hey @heimdall__pl ,

Thank you for reaching out to us.

The issue regarding the Gila Guard set bonus for the Chillout Mask is something that was known and has since been addressed by the team.

Just to clarify - did you delete the Chillout Mask on the back of this investigation?

Hello guys,

I've merged a few threads together discussing this issue, so we can keep the discussion in one place.

As we've noted below, this issue is actively being looked into by the game's team.

We appreciate this is a response you've heard many times before, but please understand we are not developers of the game, rather Ubisoft Support agents and therefore can only offer information currently available to us.

Rest assured this matter continues to be looked into by the game's team, but at this time we cannot share ay further details or an ETA.

Should this change and more news is shared, we will of course keep players in the loop.

Until then, we kindly ask any players reporting this issue to attach screenshots or clips so we can continue to pass them onto the team.

Thank you for your understanding.

Hello @desamus5150 ,

I've removed the Case ID from your post.

For security reasons, could you please refrain from sharing Case IDs publicly. If you have a case open, we'll be able to find it!

It seems your case was escalated but knocked from it's queue.

I've re-raised it to the team.

When you check your case, it will show as 'Escalated'.

Please be patient while it's in this status.

We'll in be back in touch via your case with an update once the team have been able to review and hopefully restore your character.

Thank you for your understanding!

Hey there @twinkeling ,

Thanks for reaching out!

Does changing your screen settings change this at all (change to fullscreen / bordered / windowed, changing resolution)?

Hey @atti43 ,

Thanks for that!

I've removed the Case ID from your post as we kindly as players not share Case numbers publicly for security reasons.

I can see we've been in touch via your case though.

To keep the conversation in one place, I'll be locking this thread so please continue to respond via your case.

If there's anything more we can help with, please don't hesitate to create another thread.

Thank you!