Ubi-TheBerry

Hey @bunny_beatz ,

There are no Alpha Packs available as part of the 2022 Road to SI event. Instead, all content for the event is included with the Y6S4 Battle Pass.

Did you purchase the Premium Battle Pass?

Hey @kam0n4ik ,

Have you signed into Ubisoft Connect via Geforce Now when prompted too?

If so, could you please try disconnecting Ubisoft Connect from Geforce Now and retry the game, you should be prompted to sign in again.

Should that not help at all, could you please give these steps a try;

1. Launch the game
2. When the 'Enter Key' box appears, click 'Ubisoft Support' to open a browser window
3. Enter uplay://open into the address bar and wait until a 'open application' popup appears
4. ...

Hey there @grzybek-1997 ,

Thanks for reaching out to us.

This issue was believed to have been resolved as of Y6S4.

Do you recall the date(s) of the update(s) that have lead to your uniforms resetting?

And is it only after a game update? Never after playing a match or a featured mode?

Thank you!

Hey there @s0lardeity ,

Thanks for the update, sorry to hear the steps haven't helped you.

In which case, as advised by Ubi-Mushy, could you please open a ticket on our support site and attach your ...

Hey @thebeltz ,

Thanks for reaching out.

I do believe replays need to be saved to the advised folder; Ubisoft Game Launcher\ games\ Tom Clancy's Rainbow Six Siege\ MatchReplay

While you may play via Steam, the game does still use files from the Ubisoft Game Launcher folder.

Please try saving your replays there and let us know if you still have issues.

Thank you!

Hello @jailson_mendes ,

At this time we have no further information regarding a date for cross-progression, likewise, such specific details like how this will impact certain content like Alpha Packs has yet to be confirmed.

Other titles that support cross progress (such as Assassin's Creed Valhalla) do allow for some store bought content to be available across all platforms, however we don't yet know how this system will work in Rainbow Six: Siege.

Please keep an eye on the game's official channels as well as the ...

Hey @vadzier ,

I've removed the case ID from your post, as for security reasons we kindly ask players not to share these IDs on the public forums.

I have located your case though and passed your save file and clip onto the team.

If others reporting this issue can also create cases and share their saves, please let us know!

Much appreciated!

Thanks for reaching out to us and reporting this @reallygrid !

So we can pass this onto the team for further investigation, would it be possible to please upload your latest save file to a hosting site and share the link here?

As this isn't something that appears to have been noted yet, we'd like to let the team know.

Much appreciated!

Hey @ichi-nii_90 ,

Thanks for reaching out to us and keeping your thread updated, sorry to hear you're seeing such performance drops!

May we please know more about the performance while using Dx12? Such as the range you're seeing your FPS fluctuate between?

And just to confirm, have you checked that your ...

Hey there guys!

Sorry for our delay in getting back to you here.

Thanks so much for your help @Asterix201252 , appreciate it!

Glad to see you're back up and running ...

Hey there @aorus2017 ,

Thanks for getting back to us with this update - how odd!

I'm very glad to hear you've since been able to fix the issue though!

You know where we are if there's ever anything more you need help with!

Hey @acidello ,

Thanks for reaching out to us and reporting this!

Is the Oil Field the only thing you're having this issue with?

Thanks @currlyfriies - I do believe the referenced article was for Ubisoft Connect languages which I understand you can't check via Geforce Now.

This has since been passed onto the team who are looking into this but in the meantime, have you contacted ...

Thank you very much for getting back to us @guille2321 !

I've passed your clip and save onto the team so they can take a closer look into this.

Should we need any more information, we'll let you know here.

Thank you!

Hey there @mate-kertai,

Could you please try manually setting the resolution in the game's config file and let us know if the issue still persits?

You can locate the Anno 1800 configuration file by going to; Documents\ Anno 1800\ config - there will be a file title 'engine.ini'.

Open this file and scroll down to the section titled "Window".

There you can manually set the resolution and save the file.

Please let us know if this helps at all!

Hey there @ordini ,

Thank you for taking the time to share this here!

@FxCkYeaH - are you able to replicate these steps to see if this resolve the issue or also ...

Hey there @scalion-0 ,

Thanks for reaching out with this, sorry for our delayed response!

Are you able to share any screenshots showing your current available cement?

And have you tried verifying the game's files to ensure nothing file related is causing the quest to misbehave?

Thank you!

Hey there @mcetnar ,

Thanks for reaching out to us and reporting this, I'm sorry for our delay in getting back to you!

Just to check in - are you still having this issue?

And is there any change after verifying the game's files?

Thank you!

Hey @aradanwen ,

Thanks for reaching out, sorry for our delay in getting back to you!

So just to clarify - you are able to earn achievements and are being notified in-game, however you can't use the portraits in-game?

The issue regarding portraits is being looked into by the team with hopes to resolve it in a future update.

But we have nothing noting issues with achievements themselves.

If you have achievements showing as locked in Ubisoft Connect, could you please share screenshots of these?

Thank you!

Hello there @cogdziejak2 ,

Thanks for reaching out, I'm sorry for our delayed response!

If you're still having issues, could you please try verifying the game's files? This will ensure no files are corrupted or missing.

If there's still no change, could you please capture and share a clip of the issue so we can take a closer look?

Thank you!