Ubi-WheelyDuck

Hey @Marshalaw1,

Great question, when you launch the game from Steam it will open Ubisoft Connect and launch through there, you cannot launch the game without Ubisoft Connect.

Any further trouble, just let us know

Hey @Dumo9196,

Sorry to hear that you encounter this issue despite the troubleshooting you have tried.

For clarity, would it be possible to share with us a link to a video so we can see exactly what you see?

Many thanks,

Hey @CO_expat,

Sorry to hear you are having this trouble.

For clarity and so we can see what you see, would it be possible to share a link to a video of what is happening?

Many thanks

Hey @cow_poke,

Thank you for taking the time to check in.

I have had a close look and at this stage I can only advise that we are currently still investigating.

I can however assure you that once we have an update, we will be happy to share it.

Many thanks.

Hey @Aced_100,

Thank you for your update,

I can assure you that this is currently under active investigation and as soon as we have an update we will be happy to share this with players.

Many thanks once again for your help.

Hey @Knowledge_VIG,

Thank you for taking the time out to let us know about this.

For clarity, can I just check if this resets every time you launch the game or during play through?

Many thanks

Hey @PitreD_PL,

Sorry to hear that you are encountering this trouble.

As Noxious81 correctly and kindly advised, we would first recommend to try connecting the controller directly and also removing peripherals that may interfere.

If you continue to have trouble after following these steps then please let us know as we are happy to help.

Hey @Noxious81,

Thank you for kindly taking the time out to share your knowledge and experience.

If ever we can help in the future, just let us know as we will be happy to help.

Hey @suschunga,

Thank you for kindly taking the time out to share your knowledge and experience to help others.

If ever we can help in the future, just let us know.

Hey @R0CH3LL3,

Thank you for sharing your experience, it certainly does look a little different to what we would expect.

Hopefully those troubleshooting steps we mentioned can help and we will continue to further troubleshoot.

Hey @xOskarinx,

Thank you for taking the time out to reach out.

For clarity, would it be possible to share with us a link to a video using a third party video sharing website? We will then be able to see exactly what you see.

Many thanks

Hey guys,

Sorry to hear that you encounter this issue in game.

To help rule out any contributing factors I would recommend to complete our PC troubleshooting guide in full. This guide helps by configuring your device for the game.

Any trouble, just let us know as we are happy to help.

Hey @PoSeiDon-ROG,

Thank you for taking the time out to reach out to us and sorry to hear that you have been encountering these issues.

As a first troubleshooting step, would it be possible to follow the steps in our PC troubleshooting guide in full? This guide helps by configuring your device for the game.

Any trouble, just let us know as we are happy to help.

Hey @Xtendead,

Thank you for taking the time to reach out to us.

For clarity, would it be possible to share with us a link to a video so we can see what you see?

Many thanks

Hey @Devaqun,

Thank you for taking the time out to bring this to our attention.

Can I check if this persists after following our PC troubleshooting guide in full?

Many thanks

Hey guys,

Thank you for kindly taking the time out to share a solution to help the_Kettle.

If ever there is anything else we can help with, just let us know.

Hey guys,

I can completely understand your frustration with regards to the time taken to investigate.

As Ubi-Perseids advised, at this time I can let you know that this is still under investigation and as soon as we have more information we will be happy to share this with playe...