Ubi-WheelyDuck

Hey @ryoshi_22,

Thank you for taking the time out to reach out.

For clarity, would it be possible to share with us a video using a link from a 3rd party video sharing website so we can see exactly what is missing so we can investigate further?

Many thanks

Hey @soldier_of_dawn.

Thank you for taking the time to reach out,

ou will be pleased to know the team have been made aware of this and it is currently under active investigation.

Thank you for kindly sharing those images to help.

Many thanks.

Hey @alex-95i,

Thank you for taking the time out to share this with us.

I have forwarded this to the team to help further investigate.

In the mean time if we can help with anything else, just let us know.

Hey @meremre69,

Sorry to ear that you are encountering this issue.

To ensure that your save progress is saving as intended I would recommend to launch the game using administrator rights.

Any trouble just let us know.

Hey @suprafighter,

Thank you for kindly taking the time to share an update.

Can I check whether you noticed any changes after following those steps?

Many thanks once again

Hey @fizzle_fuze,

Thank you for kindly taking the time out to share an update.

It is great to hear that you found a solution that works for you,

If ever we can help in the future, just let us know.

Hey @bloodlex2,

Thank you for taking the time out to share these examples with us.

I have now shared these with the team to help their investigation.

Many thanks,

Hey @bloodlex2,

Thank you for taking the time out to update us on the solution you have been using.

I have forwarded this information to the team for them to investigate.

Many thanks

Hey @sysko74,

Sorry to hear that your edition of the game is showing as a trial.

Can I check whether you ever downloaded the trial and what happens when you try to launch the game from Epic?

Many thanks

Hey @daniel_tanks,

Thank you for taking the time to share an update.

If ever you are able to give that a try please let us know if you have trouble.

Many thanks,

Hey @soa-warviper,

Thank you for your update and for sharing your insight.

I have shared your updates with the team to help their investigation.

Many thanks

Hey guys,

Thank you for kindly taking the time out to continue to share updates.

I can assure you that as soon as we have any updates we will be happy to share them.

In the mean time, if we can help with anything else then just let us know.

Hey guys,

Thank you for reaching out and confirming this persists for you.

Would it be at all possible to share an up to date video of this happening that the team can use to help their investigation?

Many thanks

Hey there,

Sorry to hear that you are unable to access your characters despite you not deleting them.

Can I check whether these are hardcore characters?

If these are not hardcore characters then I would advise to contact us directly where we can take a look and see if there is a way to recover those characters.

I understand you have had trouble contacting us contacting us directly, we can also be contacted by Facebook : (https://en-gb.facebook.com/UbisoftSupport/)and ...

Hey @ixkr___,

Sorry to hear that you are unable to access your characters despite you not deleting them.

Can I check whether these are hardcore characters?

If these are not hardcore characters then I would advise to contact us directly where we can take a look and see if there is a way to recover those characters.

If you have any trouble contacting us we can also be contacted by ...

Hey @kevoroid,

Thank you for taking your time out to share clarification and to ask for an update.

At this time I don't have an update but I hve reached out to the team asking for an update.

In the mean time if we can help with anything else, just let us know.

Hey guys,

Can I just check for clarity. is this affecting English audio and interface or only 1 of those?

Many thanks,

Hey @palpatimo,

Thank you for kindly taking the time out to share this update and your kind words.

If ever there is anything else we can help with, just let us know.

Hey @im_pine,

Thank you for kindly taking the time out to update us.

By your description I cannot be certain, if you happen to have a link to a video of this happening I will be happy to ensure the team are aware of it.

Many thanks

Hey @danneman_42,

Thank you for kindly taking the time out to update us.

Our team are currently investigating this issue, to help would it be possible to answer the following?

• is the issue occurring only for "Named True Sons Neutralized" requirement?
• is the requirement not tracking at all the named enemies killed or is there a delay before the kill is added to the commendation?

Any trouble, just let us know as we are happy to help