Ubi-WheelyDuck

Hey @suschunga,

Thank you for kindly taking the time out to share your knowledge and experience to help others.

If ever we can help in the future, just let us know.

Hey @R0CH3LL3,

Thank you for sharing your experience, it certainly does look a little different to what we would expect.

Hopefully those troubleshooting steps we mentioned can help and we will continue to further troubleshoot.

Hey @xOskarinx,

Thank you for taking the time out to reach out.

For clarity, would it be possible to share with us a link to a video using a third party video sharing website? We will then be able to see exactly what you see.

Many thanks

Hey guys,

Sorry to hear that you encounter this issue in game.

To help rule out any contributing factors I would recommend to complete our PC troubleshooting guide in full. This guide helps by configuring your device for the game.

Any trouble, just let us know as we are happy to help.

Hey @PoSeiDon-ROG,

Thank you for taking the time out to reach out to us and sorry to hear that you have been encountering these issues.

As a first troubleshooting step, would it be possible to follow the steps in our PC troubleshooting guide in full? This guide helps by configuring your device for the game.

Any trouble, just let us know as we are happy to help.

Hey @Xtendead,

Thank you for taking the time to reach out to us.

For clarity, would it be possible to share with us a link to a video so we can see what you see?

Many thanks

Hey @Devaqun,

Thank you for taking the time out to bring this to our attention.

Can I check if this persists after following our PC troubleshooting guide in full?

Many thanks

Hey guys,

Thank you for kindly taking the time out to share a solution to help the_Kettle.

If ever there is anything else we can help with, just let us know.

Hey guys,

I can completely understand your frustration with regards to the time taken to investigate.

As Ubi-Perseids advised, at this time I can let you know that this is still under investigation and as soon as we have more information we will be happy to share this with playe...

Hey @CapStar362,

Thank you for taking the time out to reach out.

Can I just check if the advice WrecK3rr kindly shared has helped on this occassion?

Many thanks,

Hey @UBiRod-M8,

Thank you for taking the time to share this update.

To help us further investigate, can I check if you are using controller or keyboard and mouse?

Many thanks

Hey @PsYcho-4ever,

Sorry to hear that initially you encountered this issue.

Thank you for taking the time out to update us on what helped you get back up and running.

If ever we can help in the future, just let us know as we are happy to help.

Hey @echolecter,

Thank you for kindly taking the time out to share your knowledge and experience to help, these do indeed change with season passes.

If ever there is anything else we can help with, just let us know.

Hey @Paul203,

Thank you for taking the time out of your day to share an update and sorry to hear you were unhappy.

We would be more than happy to take a further look at your duplicate orders, to do this we would however ask you to contact us directly.

As RaciaIAdhesive kindly advised, it may have taken a little time for the DLC to become active.

If ever there is anything else we can help with, just let us know

Hey there,

Thank you for taking the time out to bring this to our attention.

For complete clarity would it be possible to share an image using some of the items that snap as you would expect?

Many thanks

Hey @ALESSIO_1312-0

Thank you for reaching out!
 
At the moment, we can only support in English, French and German here.
 
Could you please translate your post into one of those languages so we can see how we can best help?

Many thanks

Hey @Critical-crits,

Sorry to hear that you are encountering this error when trying to play.

You mentioned you had already checked your network, so that we don't repeat already tried steps, can I check what troubleshooting you have performed?

Many thanks

Hey @DeD_EvKaKiy_

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

We can also be contacted using the following methods

Ubisoft Support Website
...

Hey @Bullhuss-0,

Thank you for taking the time to reach out to us.

I am afraid that we are unable to help with ban appeals over discussions and for this reason I would advise to contact us directly by your preferred method:

...