Ubi-WheelyDuck

Ubi-WheelyDuck



08 Oct

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @RioT-Scratty,

Sorry to hear about your loss.

So that this gets the correct attention I will move this from our support section.

If ever we can help in the future, just let us know.

Comment

Hey @RioT-Scratty,

Sorry to hear about your loss.

So that this gets the correct attention I will move this from our support section.

If ever we can help in the future, just let us know.


07 Oct

Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support

06 Oct

Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey there,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey there,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support

08 Sep

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @Marshalaw1,

Great question, when you launch the game from Steam it will open Ubisoft Connect and launch through there, you cannot launch the game without Ubisoft Connect.

Any further trouble, just let us know


12 Aug

Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Originally posted by Asiansauce: Problem solved. The reason was in the installation folder. It was somehow damaged and could not open.
Проблема решена. Причина была в папке установки. Она была как-то повреждена и не могла открыться
Hey there,

Thank you for taking the time out to share an update.

It is great to see that you found a solution that helped you.

If ever we can help in the future, just let us know as we are happy to help.

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey guys,

Sorry to hear that you are all encountering game freezes.

As this has been happening since the update, I would recommend to complete our pc troubleshooting guide[www.ubisoft.com] in full. This guide helps by configuring your device for the game.

Any trouble, just let us know as we are happy to help.

- Ubisoft Support

11 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @Dumo9196,

Sorry to hear that you encounter this issue despite the troubleshooting you have tried.

For clarity, would it be possible to share with us a link to a video so we can see exactly what you see?

Many thanks,


10 Aug

Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Originally posted by Diberville: There is no one playing Article 5 or Terrorist Hunt anymore and yet if you queue for them, it will show some fake super low estimated wait time. C'mon folks, it's dishonest. At least just remove the wait time if you don't want to show that it'll take several hours to get a match.
Hey there,

Thank you for kindly taking the time out to share this with us.

The time estimation is shown as an average time finding games and so in some cases wait times may be much longer or shorter than the time stated.

Thank you once again and if ever we can help in the future, just let us know.

- Ubisoft Support

06 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @CO_expat,

Sorry to hear you are having this trouble.

For clarity and so we can see what you see, would it be possible to share a link to a video of what is happening?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @cow_poke,

Thank you for taking the time to check in.

I have had a close look and at this stage I can only advise that we are currently still investigating.

I can however assure you that once we have an update, we will be happy to share it.

Many thanks.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @Aced_100,

Thank you for your update,

I can assure you that this is currently under active investigation and as soon as we have an update we will be happy to share this with players.

Many thanks once again for your help.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @Knowledge_VIG,

Thank you for taking the time out to let us know about this.

For clarity, can I just check if this resets every time you launch the game or during play through?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @PitreD_PL,

Sorry to hear that you are encountering this trouble.

As Noxious81 correctly and kindly advised, we would first recommend to try connecting the controller directly and also removing peripherals that may interfere.

If you continue to have trouble after following these steps then please let us know as we are happy to help.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @Noxious81,

Thank you for kindly taking the time out to share your knowledge and experience.

If ever we can help in the future, just let us know as we will be happy to help.