Ubi-WheelyDuck

Hey guys,

Sorry to hear that you don't see Ubisoft Connect updating as you progress.

Can I just check whether progressions shows after restarting the device?

Many thanks,

Hey @satsworld,

Sorry to hear that you encounter trouble with your 2070 Super.

Can I check if you have been able to open a support ticket and provide your system files as mentioned previously?

Many thanks

Hey @movinghearts274,

Thank you for kindly taking the time out to share this video as it provides the clarity we need.

I have shared this with the team to help the ongoing investigation.

Many thanks

Hey @cubanpete_,

Thank you for kindly taking the time out to leave feedback regarding the matchmaking experience.

During matchmaking there is a balance of matching players based on skill, location and time waiting always with the intention of ensuring the best experience possible.

Your feedback is great as it really helps us better understand what players would like to see in the future.

Many thanks

Hey @jgoodzzz,

Sorry to hear that it appears you are missing some characters in game.

Can I just check that you are logged into the PlayStation account that is linked to your Ubisoft account with the content in question?

Many thanks

Hey guys,

Sorry to hear that you are encountering issues with the game crashing despite your troubleshooting.

In your cases it would actually be great if we could communicate directly where we can see your DxDiag and MsInfo files. I understand you encountered trouble with the live chat but via the same support section you can open ...

Hey @grimlockprime7,

Thank you for reaching out to us, sorry to hear you are having trouble.

Can I check exactly what is happening with the store so we can help troubleshoot?

Many thanks

Hey @lilchachamusic,

Sorry to hear that the game isn't appearing in your library.

Can I just check if you received your order confirmation email?

Many thanks,

Hey @nyquli,

Thank you for reaching out to us regarding a ban that you have received.

I am afraid we are unable to look into bans via the forums, for this reason I would recommend to contact us directly where we will be happy to take a closer look to see if there is any way we can help.

Many thanks

Hey @m4bsh3ll,

Thank you for taking the time out to reach out to us.

Can I check whether switching data center's as advised above helps at all?

Many thanks

Hey @ysenmax,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our support site and an agent will get back to you in your preferred language.

Thank you!

Hey @dijon-mustard,

Sorry to hear that you encounter trouble where you remain stuck in the selection screen and then are kicked for inactivity.

If you haven't already I would recommend to complete our connection troubleshooting guide in full to configure your network for the game. This can help prevent the game detecting you as inactive.

Any trouble, just let us know and we will be happy to help.

Hey @topo_grigio,

Thank you for taking the time to leave an update,

Can I check, are the crashes completely random or are they during any specific action?

Many thanks

Hey @ralei_ninym,

Sorry to hear that after disconnecting you encounter this connection error.

When the game stops, can I check exactly what happens so we can help troubleshoot most effectively?

Many thanks

Hey @ras_9805,

Thank you for taking the time out to share this update.

If you haven't already, would it be possible to launch the game with administrative rights before making changes? This should allow your changes to save.

Any tr...

Hey @unproven_,

Thank you for taking the time out to share your experience.

Sorry to hear that you have been encountering trouble with this, can I just check if you have been able to follow those troubleshooting steps?

Many thanks

Hey @arcticz3,

Thank you for kindly sharing this video.

Can I check that in the Online section of the options you have cross play ticked?

Many thanks,