Ubi-WheelyDuck

Hey @CapStar362,

Thank you for taking the time out to reach out.

Can I just check if the advice WrecK3rr kindly shared has helped on this occassion?

Many thanks,

Hey @UBiRod-M8,

Thank you for taking the time to share this update.

To help us further investigate, can I check if you are using controller or keyboard and mouse?

Many thanks

Hey @PsYcho-4ever,

Sorry to hear that initially you encountered this issue.

Thank you for taking the time out to update us on what helped you get back up and running.

If ever we can help in the future, just let us know as we are happy to help.

Hey @echolecter,

Thank you for kindly taking the time out to share your knowledge and experience to help, these do indeed change with season passes.

If ever there is anything else we can help with, just let us know.

Hey @Paul203,

Thank you for taking the time out of your day to share an update and sorry to hear you were unhappy.

We would be more than happy to take a further look at your duplicate orders, to do this we would however ask you to contact us directly.

As RaciaIAdhesive kindly advised, it may have taken a little time for the DLC to become active.

If ever there is anything else we can help with, just let us know

Hey there,

Thank you for taking the time out to bring this to our attention.

For complete clarity would it be possible to share an image using some of the items that snap as you would expect?

Many thanks

Hey @ALESSIO_1312-0

Thank you for reaching out!
 
At the moment, we can only support in English, French and German here.
 
Could you please translate your post into one of those languages so we can see how we can best help?

Many thanks

Hey @Critical-crits,

Sorry to hear that you are encountering this error when trying to play.

You mentioned you had already checked your network, so that we don't repeat already tried steps, can I check what troubleshooting you have performed?

Many thanks

Hey @DeD_EvKaKiy_

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

We can also be contacted using the following methods

Ubisoft Support Website
...

Hey @Bullhuss-0,

Thank you for taking the time to reach out to us.

I am afraid that we are unable to help with ban appeals over discussions and for this reason I would advise to contact us directly by your preferred method:

...

Hey @schmurK01,

Thank you for taking the time out to update us and sorry to hear this is happening.

So that we can see exactly what you see, would it be possible to share with us a video using a link from a 3rd party video sharing website?

Many thanks

Hey @noxious81,

Thank you kindly for taking the time out to update us and for sharing clarity.

If ever we can help in the future, just let us know.

Hey @hyper-sniper,

Thank you for kindly taking the time out to share an update with us.

Although we are investigating performance issues, it is great to see you have found a workaround that is helping.

Many thanks

Hey @rash_tn

Thank you for kindly taking the time out to share this update.

As you have tried many troubleshooting steps and ultimately found that playing in windowed mode helps, can I check exactly what steps you have already tried? This will greatly help us further troubleshoot.

Many thanks

Hey @hyper-sniper,

Thank you for kindly taking the time out to share this update, it is great to hear that you have found a solution that seems to help you.

As Ubi-Nacho advised, we continue to further investigate to resolve performance issues.

Many thanks,

Hey @rash_tn,

Thank you for kindly taking the time out to share this update.

As you have tried many troubleshooting steps and ultimately found that playing in windowed mode helps, can I check exactly what steps you have already tried? This will greatly help us further troubleshoot.

Many thanks

Hey @wreck3rr,

Thank you for kindly taking the time out to share this update.

If ever there is anything else we can help with in the future, just let us know.

Hey @gregory_sallust,

Sorry to hear that you encountering this issue when using your shield.

Would it be possible to share a link to a video of this happening so we can see exactly what you see?

Many thanks,

Hey @ista1029,

Sorry to hear that you are encountering this fps drop.

As a first troubleshooting step I would recommend to follow the steps in our PC troubleshooting guide in full. These steps help by configuring your device for the game and ensuring no files are missing which may be causing trouble.

If you need further assistance, please let us know as we are happy to help.