Ubi-WheelyDuck

Hey @MrGrippz,

Thank you for taking the time out to provide this update. As soon as we have the screenshots we will be able to see exactly what you see to investigate further.

Many thanks,

Hey @KostlavII,

Sorry to hear that you have been encountering cheaters in game.

If you encounter them in the future then please follow the steps in ...

Hey @TheBlackestday,

Sorry to hear that your controller is not being recognized in game.

Can I check if you have any key remapping software running?

Many thanks

Hey @MrGrippz,

Sorry to hear that you are having trouble with the friends list not loading and general connection troubles.

So we can help, can I check the platform that you play on?

Many thanks

Hey @GoldenEagle_222,

Unfortunately this is the way it would need to be in order for the game to work.

If there is anything else we can help with, just let us know.

Hey @sile_nt,

Sorry to hear that you are encountering this error.

This error would normally point to you being not logged into the linked Seam account or an incorrect Steam account. You can check which steam account you have linked using the...

Hey @icin01,

Sorry to hear you are having troubles with starting this mission.

Would it be at all possible to share with us a link to a video so we can see exactly what is happening?

Many thanks

Hey @Mkhln,

Thank you for taking the time out to reach out and sorry to hear you encountered this despite your troubleshooting.

The suggestion @Mkhln provided is a g...

Hey @Eagletazq,

Thank you for taking the time to reach out, would it be possible to share a link to a video so we can see what you see?

Many thanks

Hey @SubL0ck,

Thank you for kindly taking the time out to share your findings with us.

Can I check whether these persist after ...

Hey @tarekhaig,

Sorry to hear that you are encountering this issue despite your troubleshooting.

If you haven't already then I would recommend to perform a ...

Hey @loistaja,

Sorry to hear that you are encountering this error.

If you haven't already then I would advise to complete our connection troubleshooting guide in full to configure your network for the game.

Any trouble, just let us know.

Hey @Jurkas,

Sorry to hear that you have been encountering these bans.

You mentioned that you have tred everything, can I check exactly what you have tried so we don't repeat steps?

Can I also check what hardware specification you are running on?

Many thanks

Hey @Henssel_ud,

Sorry to hear that you are encountering bans due to crashing.

While we are unable to remove temporary bans, it would be best to troubleshoot what is causing the crashing. For this reason I would recommend to complete our PS4 troubleshooting guide...

Hey @TheArgentinian,

Sorry to hear that you are having trouble with Ubisoft Connect.

Can I just check what troubleshooting steps you have already tried?

Many thanks

Hey @TheArgentinian,

Sorry to hear that since the update you have had trouble.

Can I check exactly what is happening and the steps you have already tried?

Many thanks,