Ubi-WheelyDuck

Hey @kingranch347,

I can confirm that this is currently under active investigation and assure you that as soon as we have an update we will be more than happy to share this with players.

Thank you for your continued patience

Hey @sirharrypierce,

Thank you for kindly taking the time to share your knowledge and experience to help others. Your suggestion is great and certainly worth a try.

Many thanks

Hey @derrellvan,

We may indeed look to do that so thank you for the suggestion.

However the team would greatly benefit from a video so that we can see exactly what you see as this can help us in reproducing the issue and ultimately resolving the issue.

Many thanks

Hey @acidello,

Thank you for taking the time out to share this with us, the video you provided is very helpful.

I have forwarded this to the team to help further investigate, in the mean time if we can help with anything else, just let us know.

Hey @s9da,

Thank you for taking the time to reach out to us regarding your ban.

As your appeal to dispute the ban on your account was denied, please keep in mind that Ubisoft Support has no ability to overturn a ban placed on your account following the denied appeal and no further review will be made.

We are not able to share any further details with you concerning your ban in order to maintain the integrity of our internal systems. Ubisoft takes great care in ensuring that its games are fun, fair and friendly throughout. We take a firm stance against viola...

Hey @louandrew,

Sorry to hear that you are encountering this crashing issue.

You mentioned you have already followed some troubleshooting, can I check what steps you have already tried so that we don't cover steps you have already attempted?

Many thanks,

Hey @dday7890,

Sorry to hear that you encountered this.

When you crashed, can I check exactly what happened and any errors you got? This will greatly help us troubleshoot to help prevent this happening in the future.

Many thanks

Hey @cole_cts,

Sorry to hear that your skin is not appearing as you expected.

So we can see exactly what you see, would it be possible to share an image with us?

Many thanks

Hey @paulmagic68ubi,

Sorry to hear that you are encountering an audio issue in game.

For clarity and so we can hear what you do, would it be possible to share a link to a video using a third party video sharing website?

Many thanks

Hey @jackbrown2930,

Sorry to hear that you encountered this connection trouble in game.

I am afraid we are unable to overturn any sanction but we would like to help prevent this happening in the future. If you haven't already, I would recommend to complete the steps in our connection troubleshooting guide in full. These steps help by configuring your network for the game.

Any trouble, just let us know.

Hey @il_masche,

Can I just check what the outcome was when you contacted directly?

Many thanks,

Hey @a-pril-0,

Sorry to hear that you are having trouble launching the game.

Can I just check, if you login to Ubisoft Connect do you see the game in your library?

Many thanks

Hey @carnage652,

Thank you for kindly taking the time out to update us.

It is great to hear that you were able to progress using an old save.

If ever we can help in the future, just let us know.

Hey @dasa2337,

Sorry to hear that you encounter this crash in game.

If you haven't already then I would first recommend to complete our PC troubleshooting guide in full, this guide helps by configuring your device for the game.

Any trouble, just let us know as we are happy to help.

Hey @moon-pye,

Sorry to hear that after around 30 minutes of gameplay you find the game closes out of nowhere despite the troubleshooting you have completed.

Can I check whether this persists after a clean boot? If you find after a ...

Hey @rcdeschene,

Sorry to hear that you encounter texture issues in game.

You mentioned this happens often, can I check exactly what you see every other time?

Many thanks

Hey @shalea174,

Sorry to hear that you have trouble where you are unable to progress in this quest.

As a first troubleshooting step I would advise to complete our PC troubleshooting steps in full. These steps help by configuring your device for the game and ensure no missing files could be causing this issue.

If after following those steps you find the issue persists, it would be great if you could share a video with us using a link from a third party video sharin...

Hey @wildhunt,

Thank you for kindly sharing an update,

It is great to hear this now seems to be working as intended.

If ever we can help in the future, just let us know.

Hey @bastiwe86,

Thanks for sharing your experience with this.

If ever we can help in the future, just let us know.

Hey @nivaan05,

Sorry to hear that you are encountering this error on launch.

As this began suddenly, I would recommend to complete our PC troubleshooting guide in full, this guide helps by configuring your device for the game.

Any trouble, just let us know.