Ubi-WheelyDuck

Hey @hunden,

Sorry to hear you are also encountering this issue often. Can I just check whether the steps mentioned by Ubi-Milky help when this happens for you?

Many thanks

Hey there,

Thank you for reporting this to us and sorry to see you have had trouble with diplomatic history information displaying incorrectly.

I have forwarded this and the incredibly useful images you provided to the team for investigation.

Many thanks

Hey @kissybyc,

Thank you for your patience.

I have taken a look and the team will require some additional details to help the investigation if possible. Please provide these directly to us and not over the forums for your security.

• Please could you share with us your save file, this can be located in the following location - %userprofile%\Documents\Anno 1800\accounts.
• A copy of both your ...

Hey @sirharrypierce,

Sorry to hear that you find sound and video gets out of sync when you are running both Anno and Netflix, this is not an issue we are familiar with and so it would be great if you are able to provide further details to help us investigate.

Can I check whether you are running Netflix in a browser of via their app? Do you get the same trouble with both?

Can I also check when you first encountered this happening?

Do you encounter this with any other game at all?

Many thanks in advance

Hey there,

Thank you for sharing this with us, sorry to hear there has been some confusion on the Queen's whereabouts.

I have forwarded this and your image for investigation.

Thank you once again for your report.

Hey @hundread1800,

Thank you for sharing your findings where overlays are overlapping.

I have forwarded this for further investigation, the images you shared will greatly help us also.

Many thanks

Hey @thenorfolkian,

Thank you for your update.

If ever there is anything else we can help with just let us know

Hey @onesevntyfinish,

Thank you for your feedback, it is great to hear that you were enjoying the game so much and this is now rectified.

If ever we can help in the future just let us know

Hey @chamchamcham,

Thank you for your feedback on the verifying subscription load time.

This sort of feedback is appreciated as it helps us understand what players like to see.

Many thanks

Hey @spirantcrayon22,

Thank you for your update, it is great to hear that you found the solution you needed and you received your experience points.

If ever we can help in the future just let us know

Many thanks

Hey @sprtnteddybear,

Sorry to hear that you are having trouble playing Valhalla using your Xbox account and your new Ubisoft account due to the account already being linked elsewhere.

We are unable to look into this over a public forum I am afraid and so I would recommend to contact us directly via any of the methods below where we will be happy to take a closer look.

Twitter Support - https://twitter.com/UbisoftSupport...

Hey @duscelinata,

Sorry to hear that you are encountering trouble with the River Raids resetting.

So we can see exactly what you experience and investigate would it be at all possible to share with us a video using a link from a 3rd party video sharing website?

Can I also check that when you are saving the game it is saving to the cloud?

Many thanks

Hey guys,

Sorry to hear that you are encountering this crash on startup and that unchecking the overlay hasn't helped.

As you advised that you haven't completed the windows update the first step I would advise is to complete that and the remaining troubleshooting steps in our troubleshooting article, these steps ensure your device is configured for the game.

If after following this steps you continue to have trouble, it would be beneficial for us to take a look at both your ...

Hey @troopercooper80,

Thank you for your update and clarification. It is great to hear that this seems to have stopped happening.

Can I check for investigation reasons whether you can recall, did the crashing stop following an update or anything in particular?

Many thanks

Hey @paradoxwulf_xbl,

Sorry to hear that you experience this issue with Thor the fisherman.

It would be really useful to us if you are able to share a link to a video of this happening using a third party video sharing website of your choice. This will allow us to see what you experience and further investigate.

You mentioned you came across a similar post, would it be at all possible to share this with us so we can see what was previously discussed?

It is also great to hear that you checked your game version, can I just check that this issue is persisting since some time has passed since you posted this?

Many thanks

Hey @mimojr,

Thank you for your update.

It is great to hear that after you restarted your device everything worked as expected.

If ever we can help in the future just let us know as we are very happy to help.

Hey @gyrule_,

Thank you for your additional information on this.

I have forwarded this to the team for investigation.

If ever we can help in the mean time just let us know.

Hey @dherr,

Can I check whether you were looking to play purely on the second screen or was your aim across both?

Many thanks

Hey @hundread1800,

Thank you for the new link, I have shared this with the team.

In the mean time if we can help further just let us know.

Hey @hundread1800,

Thank you for your update,

It is strange that this has happened in this way.

Can I just check, in the other example you mentioned you weren't actually missing anything at all either?

Many thanks,