Ubi-WheelyDuck

Hey @hiirepoiss79,

Sorry to hear that you encounter this same issue.

Can I check that you have followed all steps previously mentioned?

Many thanks

Hey @razfaz23,

Thank you for kindly taking the time out to share your knowledge and experience to help youmustwearface. This is greatly appreciated.

If ever there is anything else we can help with in the future, just let us know as we are happy to help.

Hey @aiter_ego,

Sorry to hear that you encounter this issue in game.

I have forwarded the details you shared to the team to help with the investigation.

In the mean time if there is anything else we can help with, just let us know.

Hey @z7_z7,

Thank you for reaching out, I have edited your post so that it is appropriate.

Sorry to hear that you are encountering crashes. Can I check exactly what happens and when this happens?

Many thanks

Hey @npeter_hun,

Sorry to hear that you are encountering this Easy Anti-Cheat error and trouble reporting this to us via our support site.

If you haven't already then I would recommend to follow the steps in our Easy Anti-Cheat troubleshooting guid...

Hey @colidace,

Thank you for taking the time out to share your knowledge and experience to help others with crashing you experienced.

The steps you have shared are great and are sure to help others in the future.

If ever we can help with anything else, just let us know as we are happy to help.

Hey @ko102crew,

Thank you for your kind words.

If ever we can help in the future, just let us know as we will be happy to help

Hey @wanorios,

Thank you for taking your time out to update us,

Hopefully Microsoft are able to resolve this issue for you.

If ever we can help in the future, just let us know as we are more than happy to help.

Hey @lordofsidious,

Thank you for taking the time out to respond.

You mentioned you had already reported this, was this by another method?

Great to hear you were able to complete the story.

Many thanks,

Hey @noxious81,

Thank you for taking your time out to kindly share your knowledge and experience to help, it is greatly appreciated.

If ever there is anything else we can help with in the future, just let us know.

Hey @speedcuff,

Sorry to hear that you are experiencing an issue where you crash after a short time playing the game.

It is great to hear that you already tried the steps mentioned above, can I check whether you get any error when you crash?

Many thanks

Hey @natruxl,

Thank you for taking your time out to update us,

It is great to see the answers shared and helped, if ever we can help in the future then just let us know as we are more than happy to help.

Hey @sirharrypierce,

Thank you for taking your time out to bring this to our attention.

Please let us know when you have uploaded the game and we will forward this for investigation.

Many thanks

Hey @tevjan,

I have removed the case number you shared from your message for your security. Sorry to hear that after following the steps we provided you are now unable to launch the game as the game won't load.

This is not expected behavior from verifying your game files and would point us in the direction that there must be an underlying cause of this issue that we will be more than happy to investigate further, ultimately we want to get you up and running so you can enjoy the game as intended.

If you are able to share your ...

Hey @spodostaffo,

Thank you for taking the time to update us, sorry to hear that those troubleshooting steps didn't help.

To ensure that no background application is having an effect, would it be possible to perform a ...

Hey @yuuki320,

Sorry to hear that you are encountering game crashes and that the steps mentioned previously have not helped.

As Ubi-Froggard  mentioned, if those steps have not helped then we would recommend to contact us directly, this way we can take a closer look and further investigate.

Many thanks

Hey @wolfvenx,

Sorry to hear that you have been encountering GPU error messages which have left you unable to play since Halloween despite having no issues previously.

It is great to hear you have already followed some troubleshooting steps by ensuring that all your drivers are up to date and files are verified.

It would be great if you could supply the error codes you have been getting, these really help us in identifying exactly what is happening.

Any trouble just let us know as we are more than happy to help.