Ubi-WheelyDuck

Originally Posted by Ameerre00
The problem is kinda fixed, its just that it didn't count the other times I played with an operator so I have to grind more.

Thank you for your update Ameerre00.

If there is anything else we can help with at all just let us know

Originally Posted by javiwho
I just wish that if I win against a hacker, I don’t lose mmr because that would be a well deserved win.

Completely understand, we want to ensure this is as fair as possible for all players.

Your feedback is great on this so thank you for sharing!

Originally Posted by Gammatsunami
Its broken again. So every update we get now will rebreak it?

Sorry to hear this

Would it be possible to share a screenshot of what you see?

Many thanks

Hey guys,

Sorry to hear that you have not been receiving your charms.

Can I just check that when you have been watching the streams that you have done so with sound? I would advise having your volume above 30% in the stream to ensure these register as intended.

Any trouble just let us know

Originally Posted by muddxy
I have been closely following the number of hours of streaming that I have, since I have written everything down in a notepad and so far I have been 35 hours

Can I check when exactly the last charm you received was?

Can I also check that nothing is showing in Twitch at all?

Once we have enough information we will be able to escalate this for further investigation

Many thanks for your assistance

Originally Posted by BREWAGOD
Glad to be here!

I’m on Xbox, and the achievements are console own. I know Ubisoft doesn’t really have control over Xbox achievements but maybe someone had the same issue and just uninstalled and reinstalled.

On Xbox you can see the completion percentage for each achievement. One day all the percentages all froze. So for example “asset protection” destroy 20 gadgets in quick match/ Ranked, mine was at 75% completed last week. After probably 50 more gadgets destroyed it still hasn’t moved/updated.

Thank you for clarifying this.

The only things that we could advise to do would be to redo the steps required and to also try... Read more

Originally Posted by u.B.m
any news on this ?

Hey there,

Sorry for the delay.

I have no update for you as of yet but as soon as we have one we will be in touch

Originally Posted by Tarrmin
I have every operator that the package can contain, I just want the language settings included. Do I have to pay the price of the full package even when I only want to get a small segment of it?

Hey Tarrmin.

I am more than happy to see how we can help you.

Would it be possible to clarify what language settings it is you are wanting?

Many thanks in advance!

Originally Posted by COBA_B_KOHCEPBE



Hello. Recently I noticed there's a reward from RtSI marked as 'locked' for me. I'm not sure why. You can see on the screen that I have an another reward from that time from a b...

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Originally Posted by Seungmin.
Hello.. while connecting to a ranked match with a friend, we got queued in a lobby apparently like we can do all chat etc, but we are unable to connect to the actual match and we are stuck in the lobby, and when we try to leave the match, we will get a matchmaking cooldown, but I tried to leave my game, I tried to connect to Quick match and then go back to the ranked but it is still the same, and I tried restarting my game, but the glitch is still there. I want to play ranked but I cant because when I try to reconnect it will try to reconnect me into the pre-existing ranked match that wont load me or any other players in. Is there help available? Thanks!

... Read more

Fantastic!

It is great to hear that you found a solution to this.

If ever we can help in the future just let us know as we will be more than happy to help!

Originally Posted by IlIlIlIlIIl.-
Sure

Here is the Reflex sight that I just took
http://prntscr.com/vlnldj

Here is the Holographic sight that I took
http://prntscr.com/vlnlzh

Hey there,

Following the changes we made we were very aware that when it come... Read more

Originally Posted by big.daddyd
Yeah I did that but nothing has worked so far.

Thank you for clarifying this.

When you get that pop up do you get any error code at all? Would it be possible advise exactly what the error says?

Can I check what happened the last time you were able to play? How did you close down the game?

Would it be possible to try all the steps in... Read more

Originally Posted by BoD_Maks
nope, im not wish to report any players, just fix glitch... thats all )

Thank you for the feedback.

With regards to this one we would still recommend contacting us by the methods advised above so as to not shame players over a forum.

Many thanks

Originally Posted by Krullibulle.NKR
tachanka no play soviet national anthem in elite mvp animation? what the **** is this bug

Hey there,

Sorry to hear you are encountering this.

So we can see exactly what is happening, would it be possible to share a link to a video of this happening?

Any trouble just let us know

Hey there,

Sorry to hear this.

Can I just check what streams you have been watching and roughly how long you believe you have now watched?

Originally Posted by The1Flyer
The most glaring issue I've been having recently is, I cannot hear the other players but they can obviously hear me. I can't hear them shooting, or moving. Some of the other players I can hear but other times, I get zero feedback in such a sound based game this is nearly unplayable. It's been a few weeks of this and I don't want to play even with my stack backing me up. I've tried reinstalling nvidia drivers including the sound drivers. I have changed every setting in the audio tab in settings in an attempt to fix it. If it was backwards like the other sound bugs, I could at least assume someone is near me. I currently have other players running up behind me and shooting me in the back, like I don't deserve a sound update for that? I have a GTX 1080 ...

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Originally Posted by RelaxedRacer.
Thanx

Thank you for your continued patience on this.

Once we know more we will be in touch

Originally Posted by Barbcue.Sause
I have completed all troubleshooting step except reinstalling Windows with no change. I ran the benchmark twice with no change, here are the results.
138 avg.
111 min
149 max
System Resources
CPU 33%
GPU 49%
VRAM 46%
RAM 4
Game is on all Ultra, I have reduced to a combination of Highs and Mediums with very little variation (maybe 3 frames avg)

Thank you for trying these steps, your breakdown is great as it gives us a great insight.

I think for this we may need to get a look at your system files, in particular your ... Read more

Originally Posted by ShrapnelPanel
I have sent what my settings.ini file contains to the previous case. And yeah, i do NOT use any proxy.

Thank you for attaching this.

Because we will need to forward this to a team for further investigation would it be possible to also attach to the case a screenshot showing your port forwarding as per ... Read more