Ubi-WheelyDuck

Ubi-WheelyDuck



28 Oct

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by boombossbro
so im a deaf person im permantly deaf in my left ear and cant use hearing aids to help my hearing and i was wandering is there any way i could tell where a sound is coming from inside of my game
Hey there,

This is a fantastic question. Currently our range of accessibility features can be found here.

I can however see the benefit of you... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Atonical.
I started to play the game after a while of not touching it. When I came back and started to play, I need to check something outside of the game because I only have one monitor. When coming back I realized that the game screen went black and then it crashed. This now happens everytime I ALT-TAB. Its an important thing to me. This DID NOT HAPPEN BEFORE.
Hey Atonical.,

Sorry to hear that this is happening. I think for this it would be beneficial to firstly try ... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by zyberyous
Yes. So it sends me to a loading page for a second or two, then kicks me back to the menu / track selection. No error messages from what i can see.
It is just like i've seen it on videos from other people (posting it a long time ago)
For troubleshooting purposes would it be possible to try the steps in this support article?

Verifying your files... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by zyberyous
Downloaded and bought the standard access a few days ago. Same problem. Your link doesn't even work.

Sooo... I'm not supposed to be able to play solo fall 2020, track of the day, or club campaigns?
Grew up playing this game and was really looking forward to it. Have to say it's disappointing that this still hasn't been solved.
Hey zyberyous,

When you try to play solo can I just confirm that it kicks you back to the menu rather than into the game?

Do you get any errors?
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Enforcer.X
As soon as i start up the game where it shows "press any key to start", i have this problem. When i press a button, the screen goes black and then proceeds to run the game normally. But as soon as i try to edit loadouts, the same problem happens again. The screen goes black, and then back to working again. It's only when i do those specific actions is when it happens. Ive NEVER had this problem on siege with my other account that ive had. ONLY when ive purchased from the UPlay store. (theres also other parts like ending screens where the game just bugs out entirely)
Hey there,

Sorry to hear that you are encountering this problem.

... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by BobTogan
Hello,

I have been having problems when playing Elimination. After the match is done, I keep on getting the "Please Wait, Synchronizing Data". Its been happening for a few weeks now. I have tried restarting the game multiple times. I was wondering if this was a bug.

Thanks in advance
Hey BobTogan,

Sorry to hear that you are having this problem.

We are aware of this and are currently investigating.

Can I ask when you restart your system do you find that you receive any mmr?
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by BullShiiiWTF
Hi,

Sorry for the late response

I never really experienced issues with ping. I mostly have a stable ping of 9. I have been experiencing longer loading times when I'm loading into the menu and joining parties though. But never really had ping related issues.

Thanks for looking into this
No problem at all.

If ever you find you have this happen again I would also suggest trying ... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by benni99998
Hello Support Team,

we are playing Anno 1800 with up to 8 persons split over 2 teams.
Between sessions sometimes players switch between the 2 teams to make sure the number of people in each team is balanced.
We are playing cooperative with the 2 teams. Most of the time with less then 8 players but at least 1 player in each team.

It is not possible to invite a person to another slot or another team. We need to following work-around to achieve this.

------

Bug:

It is not possible to invite a player to Slot different to the one that is cached for the player.

It is also not possible to invite player A to the slot of player B and then invite Player B in any other slot.

...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Hey guys.

Sorry to hear you have not recieved this skin yet.

We have been advised that this may take a little longer so after the Ubisoft connect launch. If however you do not receive this by the end of the 28th please open a new case where we will be more than happy to take a look
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by bahadrop-top
Yup, ı only have it on Vulkan. 4.5GB RAM usage is pretty high for a game like R6S it doesn't have that good graphics, models or sth. If ı play on DX11 no RAM usage problem.
I think in this instance it would be really useful for us to see your Dxdiag and ... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by RobotAI3000X
Thanks Ubi-WheelyDuck for your response.

However, it appears to have been fixed with the new sugarfright patch. Anyway would like to thank you for your help.

Best regards RobotAI3000X.
You are more than welcome!

I am pleased to hear that this is resolved for you.

If ever we can help in the future please let us know as we will more than happy to help!
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Plazmuhs
Purchase a 3 day booster with uplay points
and a 7 day booster with uplay points
cancelled out my 7 day booster
Hey Plazmuhs,

Sorry to hear about this.

In this instance I think it would be really beneficial to take a deeper look at your account. For this reason would it be possible to ... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Slyrr7
The more I look at Siege these days, the more I realize that I dislike pretty much every change the developers have made since its release. Online play has become a cesspool of cheaters, hackers and trolls. UBI has nerfed every operator that I liked to irrelevancy and wrecked all the maps I enjoyed with their awful 'remakes'. They have ruined Single player and Casual by changing the game to try and force everyone to play by Ranked and Pro league rules. Which is to say, they have terminated support for all game types except "Defuse Bomb".

So I'm preparing to give up on it. But I'm wondering - is there any way for a PC owner of this game, who plays it on Steam, to 'reset' the game to what it was originally in 2015? To be frank - the game seemed...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Hey guys,

Sorry to hear this. If you ae unable to open a ticket we are more than happy to help via Facebook and Twitter. Here we will be able to open a ticket for you.

Many thanks
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by ConnorsRevenge
Hey there,

I'm missing my "Fire" skin (gained from alpha/beta test) and other skins gained from the club (for owning other Ubisoft games like Far Cry) since aprox. two weeks now.
Is this only a temporary issue? Due to covid-19 all official support from Ubisoft is closed right noch (Germany), per email as well as per live-chat.

Thanks in advance for your help!
Hey there,

Sorry to hear you encountered this. We are aware of this and is linked to our change to Ubisoft Connect.

Many thanks for your patience
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Alexandros323
There is a problem with the weekly challenges. In the past it was possible to select them and a bar on the right would display the player's progress towards reaching the objective. The individual challenges can't be selected anymore. The progress bar is also stuck at 0% and no progress is recorded. In addition, the number of days left to complete the challenges is 2, even though the weekly challenges were posted today (every Tuesday). Please investigate.
Hey Alexandros323,

Thank you for bringing this to our attention.

Would it be possible to share a screenshot of what you see for us please?
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by RonShwanzy
Just got an abandon panelty mid game while playing the sugar fright event. Was my first game of today and i did not even qued for ranked or any other matchmaking...just played my first game of sugar fright and mid game it popped up.

Now I am banned for 30min and can just play quick match...because I ABSOLUTLY HATE quick match for me this is like beeing banned from playing at all. i refuse to play quick match.

I am slowly getting frustrated with this kind of bugs. Its my favorite game of all time but it costs me some nerves the last weeks because of random stuff like this happening to me.
...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by u.B.m
that message is clearly a scam site. it claims to repai excel files and even that is spelled wrong, please delete the link. this is harmfull to non expirienced users.-

- see all of his (4) posts: https://forums.ubisoft.com/search.php?searchid=5361453 / remove the links -or delete the posts please
Completely agree with you.

This post has now been deleted for security purposes

Thanks again ... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Strefl
Thankyou for taking time to respond to my query. After I restart my game my renown and xp is still the same prior to playing the training grounds mission in the first place.
Thank you for clarifying that Strefl,

I have updated the team with your answer to assist their investigation. Many thanks for your patience!
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Luoppis
I'll keep an eye out if this trend seems to continue and report back on my findings. RNG is a force of nature, it can't be predicted nor told what to do :P

I do have the game installed on a standard SSD drive, but I don't think faster loading times should have an effect on team placement. And it really is just a basic SSD so there's a lot of people out there whose setup is way faster than mine on loading times.
Thank you for the additional information, it is indeed very interesting.

Please do let us know how you get on going forward