[2020] How to Report a Player - Cheating/Hacking/Toxicity

Hello ZeiYouQian, welcome to the forums!

Sorry to hear that happened. For any reports, could you please open the ticket in our Support website? Thanks!

Hello F8_CaydeSiX, welcome to the forums!

Hi! We are dedicated to ensuring a positive gaming experience and maintaining the integrity of the game. If you encounter a player you suspect of cheating, please do report them to us. For reporting players, the best way to do this is in-game. See our FAQ on how to do that here. If you were not able to report in-game, can you please create a support ticket on our support website with any video evidence here. Thanks!

Hello JoshTylerDun,

Sorry to hear about your experience

We are dedicated to ensuring a positive gaming experience and maintaining the integrity of the game. If you encounter a player you suspect of breaking the code of conduct, please do report them to us through our support site to make a formal report of the player. Our dedicated team will be able to investigate it for you.

Please supply any evidence in the case when you create it, such as video or screenshots. Also, I edited your post, as it's against our forum rules (naming & shaming). Hope that helps!

Thanks!

Hey there, BuyOneGetNone-_. .Thanks for reporting this to us, as such I will forward this report on to the Rainbow Six team.As per Ubisoft policy, we are unable to communicate the outcome of the investigation with anyone other than the player's affected by the investigation itself.

Hey eMP,

I'm sorry you had to experience this. Did you happen to report the player before you left? When encountering people like that, it's best to mute them. We are always looking at ways to combat toxicity.

Originally Posted by Smilingluc
Me and my frinde where plaiyng rainbow and we meet two of the most toxic people i have ever played with they where breaking all of the team gadets and where were very toxic in chat.
names: Edited [Naming & Shaming]

Hey there, I removed the names you used in your message due to Naming and Shaming being against forum rules. If you've encountered a toxic player, please use the in-game tools provided to report them, and feel free to contact Support with any videos you may have of the occurrence.

Thanks for caring about the community! Please submit in-game and at support.ubi.com with detailed supporting documentation for the team to review. Support cannot expedite player reports over forums.

Hey, KPY_Windstorm!

We appreciate the report. Please submit in-game and at support.ubi.com with detailed supporting documentation for the team to review. Support cannot expedite player reports over forums.

Thanks

Hello there,

First of all, allow me to apologise for the fact that you have come across this behaviour in game. We do not condone nor tolerate abuse, nor the abuse of our systems. We're working hard to address issues of this nature, with a statement on our approach to DDoS / DoS attacks being here.

However, it is against our rules here on the forums to publicly report players, or effectively incite "witchhunting". As such, I have removed the usernames you mentioned from your post.

Please report this player to us in the proper manner by using the in-game reporting tools, and / or by opening a support case on our website with the details inside. Thank you.

Hello Vskis,

We do not allow naming and shaming on our forums. If you wish to report a player for their behaviour, please do so using the in-game reporting functions or through a support case on our website.

Rest assured that we are committed to tackling behaviour that breaches our code of conduct, and if a player is found to be in breach of it, appropriate sanctions will be applied to their account. Thank you.

Hey, Operators!

Sorry to hear about your negative experience.If you suspect that another player violated the code of conduct, please report in-game as well as at support.ubi.com with detailed supporting documentation for the team to review.

Thanks

Hi HeatheN.Tv,

We're sorry to hear that's been occurring.

Due to the Name & Shame rules on the forums, we did need to remove the name from your post.

As it has been reported, the support team will look into that and take appropriate action.

Originally Posted by HeatheN.Tv
ubi answer :

Hello HeatheN.Tv,

Thank you for contacting Ubisoft Support.

We appreciate any help from players to ensure a positive gaming experience. Thank you for helping to maintain the integrity of the game. As such I will gladly forward the information you have provided to the Rainbow Six: Siege team. Ubisoft Support is unable to communicate the outcome of the investigation with anyone other than the player's affected by the investigation itself.


------------

Funny

Hey! You did the right thing by reporting a player to us via a private channel.

It is also possible to report players using the in-game scoreboard.

Originally Posted by Daniel_Scioli.-
Began to troll during an entire ranked match getting in the crossfire to make us get killed due to the friendly fire protection, it can be seen in this video:

https://www.youtube.com/watch?v=iyfh5u3zbJY

I'm sorry to hear that you have experienced this.

I have had to edit your post as you cannot post other players usernames on the forum.

I will however pass this onto the Rainbow Six Siege team.

If you would like to report a player in the future please check here for more information.

Hello Swifty__! I greatly appreciate you taking the time to compile this evidence to get these players reported. I'm sure this was incredibly annoying to encounter in-game, and I truly apologize for any frustration that may have been caused! It means a lot that you're wanting to help improve the community and overall experience for other players. Please be sure to report these players in-game and to the team at support.ubi.com for detailed documentation. Thank you so much!

Hey there, Y.azan! Thank you for recording and submitting this video. I deeply apologize for any frustration that this player caused you in Rainbow Six Siege! Please be sure to submit this video and your report at support.ubi.com for further investigation. Thank you!

No problem, Swifty__! Thanks for helping to improve the community.

Hello Derpest.Sam, welcome to the forums!

Thank you for your report. Our team can investigate reports of players who are cheating or not using appropriate behavior online in our games. However, to look into these we need to receive a support ticket reporting the player along with some proof of the incident. If you can provide this, please open a support ticket at support.ubi.com and attach a video or screenshot of the proof, the player's name, and the time of occurrence. The team can investigate from there. Thank you!

Also, just to let you know, I edited your post, as naming and shaming is against forums rules. Thank you for understanding and if you have any additional questions, please let us know.

Hi Cripto0o!

Sorry to hear you came across this player being abusive. Thank you for providing this report and image.

Due to the naming and shaming policy on the forums, I have removed the name and image. We will pass it along to the Rainbow team to investigate.

You can also send reports yourself in-game, see this article.

Thanks!

Hi there, we appreciate you wishing to provide this report regarding inappropriate behaviors in game.

Please feel free to report any players to us using the steps outlined in this FAQ.

If you have any other queries or would like to provide any further feedback, please feel free to let us know.

Hey there, Kesrj! Thank you for taking the time to write this post. I'm extremely sorry for any inconvenience or frustration this player may have caused you! In addition to reporting this player to me, I'd suggest submitting your report in a ticket at support.ubi.com. This will allow for more detailed documentation in our system.

Hi DamSquadYT! I'm terribly sorry to hear that you encountered a hacker in Rainbow Six Siege. I fully understand how frustrating this is, and I appreciate you wanting to help improve the community by getting them reported. As Belishine advised, please be sure to report them to our support team by opening a case at support.ubi.com. This will allow for detailed documentation in our system. Thank you!

Hi there, sorry to hear you experienced this game and for the slight delay in responding to your query.

While I hope you do not experience this again. if you feel you have been harassed by another player, please feel free to report this to us directly and we can get this investigated further.

Hey EliteRebornMLG,

If you wish to report players for cheating, please reach out to our live chat support here.

We are unable to action player reports over the forums.

Thanks for providing this detailed feedback and video clip, I will certainly be sure to forward this to our Rainbow Six team for further review.

In the meantime, if you feel you are matched against a player using an exploit, you can report the details to us directly.

Hey Hrac_online,

Thanks for reaching out to us.

If you wish to contact us directly and send details of the player you wish to report, you're more than welcome to do so via following channels:

1. Support website by creating a ticket
2. Facebook
3. Twitter

Hope that helps. Should you have any other queries, let us know!

Hi BIONN_SirHot, and welcome to the forums.

MMR rollback occurs when players you've encountered in Ranked matches are identified as cheaters—in this case, they were DDoS-ing. Your MMR gets readjusted accordingly to cancel out the cheaters' effect on the affected games.
Regretfully we are unable to manually add the points/stats back on to your account.

For more info, check out our Dev Blog at: http://rainbow6.com/mmrrollback

Originally Posted by Minty.7H
I report hackers whenever I encounter but they only ever get banned when I send a video wold hunting on the forums, which I could very well do now. Although, because of these warnings I'm just simply lost on how to do it? I would really like a place where we [I]can[I] send that evidence and have the hackers eliminated ASAP.

Whereas you can't name and shame on the forums, if you have evidence of hacking, you should check out the online system for reporting a player here. There's also a means of getting a notification whenever action is taken against an account you've reported to provide clarity around your reporting.

Thanks for providing this feedback, we appreciate you wishing to provide this report regarding inappropriate behaviors in game.

While we hope you do not experience this again, please feel free to report any players to us here or using the steps outlined in the FAQ.

Please note, Ubisoft Support team takes no part in the account sanction process and are not able to discuss any action which may take place on another players account, but please rest assured we forward all player reports to our specialist team for through investigation.

In the meantime, if you would like to provide any additional feedback or have any further queries, please feel free to let us know.

Thanks for getting back in contact and taking your time to submit these player reports.

While I would not be able to go into to much details, I can confirm we have an ever expending list of bannable words across multiple languages and "internet speak" which is reviewed and updated on a regular basis.

In the meantime, I will certainly be sure to forward your feedback for further review, so if you would like to provide any further update or suggestions, please feel free to let us know.

Thanks for providing this feedback, we appreciate you wishing to provide this report regarding inappropriate behaviors in game, however we do not allow "shaming" other players on these forums.

While we hope you do not experience this again, please feel free to report any players to us using the steps outlined in the FAQ.

Please note, Ubisoft Support team takes no part in the account sanction process and are not able to discuss any action which may take place on another players account, but please rest assured we forward all player reports to our specialist team for through investigation.

In the meantime, if you would like to provide any additional feedback or have any further queries, please feel free to let us know.

Hey there, Sparteljaap. I'm incredibly sorry to hear that you encountered this player behavior in Rainbow Six Siege. I greatly appreciate you capturing this video evidence and including it in your post. Your report has been passed along to the relevant teams. Thank you for wanting to help improve the in-game community!

In these situations, the only people notified of sanctions applied to accounts are the account owners themselves -- meaning that you would not be notified. MMR rollback may take place when/if this player is sanctioned, but I am not able to speculate on that! I completely understand your exhaustion with these players, though.

Thanks for getting in contact and providing this feedback, I will certainly be sure to forward this for further review, but please rest assured our game team is always looking at ways to improve the matchmaking experiences.

While we hope you do not experience this again, if you feel you have been matched with a player you believe to be using a potential exploit, please feel free to report any players to us here or using the steps outlined in this FAQ.

Hey all! Whereas there isn't a means of doing this in game, you can always report a player through online support.

Hey Kimpo619. I'm incredibly sorry to hear that this happened and that you encountered this player in Rainbow Six Siege. Support is not able to adjust rank or restore any lost ranked points, unfortunately. However, I would be more than happy to report the player responsible for this! Do you have any video evidence of the lag you experienced during the match?

Originally Posted by ChoccyMilkChamp
I'm not sure where else to post player reports, as this is my first time doing one. I just want to stop as many hackers as I can before they make it into ranked. I have a video clip of the guy cheating, and it's very blatant.

Hey there!

Thanks for making us aware of this.

I've removed the link as we don't condone naming and shaming on the Forums, I'd advise contacting us directly through our Support Site or Facebook and Twitter for any reports if you're unable to report them in game.

That said I've forwarded your report onto the team for them to investigate.

Thank you!

Hello everyone.

Further to what Ubi-TheBerry and UBI-Froggard have said -

We will always encourage players to also use the 'Report A Player' function through the game as it gives us all the information, date and time we need.

You can also report a player for cheating / hacking / harassment / toxicity / chat abuse through our following support channels too -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support website - https://support.ubisoft.com/en-gb/Cases/new

If you do want to help report a player to us, remember to give us the following information through DM / case -

- Game you were playing and what platform?
- What happened in the game? Cheating / Hacking / Lobby freezing / Toxicity / Chat Abuse / Voice Chat abuse
- Exact time and date of when this happened
- Players name / Leaderboard screenshot
- Any video clips of the match showing evidence
- Any messages you may have received from this player

Once you can provide us with all of this information we will be happy to pass this onto our Siege security team to help find and ban these players, thank you.