UbiExcellent

Hello Bishop_BN and SuspiciousPixel. I'm extremely sorry to hear that you both are missing these exotic items. Please feel free to share your case numbers here, so I can look into each issue further.

Hi quinch1199! I'm sorry to hear about this issue you're having with purchasing Premium Credits. Please be aware that sometimes credit purchases may be delayed because of problems with payment provider services. As such, we do suggest allowing 24 hours to pass in order to determine if the purchase has gone through successfully or not. If you are still unable to purchase these credits or are missing credits that have already been purchased, please get in touch with our technical teams via our support website or over ... Read more

Hey Bush_Wookie01! I'm sorry to hear about this issue you're having on the PS4, but I am happy to welcome you to the forums. In order to troubleshoot this error further, please complete our basic PS4 guide. Should the issue still persist after, I'd recommend running through the steps listed here as w... Read more

Okay, thank you so much for clarifying and for attaching this video, Sparrow_DZ. Our teams are still looking into this error on our end, but I've gone ahead and notated that this issue is still occurring after the latest update. Please stay tuned for any updates!

I do apologize for the difficulties caused by this issue, but I am glad to hear you received a key after babalou2002. Thank you for keeping in touch about this issue.

I'm very sorry that it took some time for this issue to be fixed for you, babalou2002.

Hey White-Marine! Please check on the game's official website for the availability of Assassin's Creed Valhalla Collector's Edition on the PlayStation 5. The availability of the game as a physical disc or as a digital download will change depending on which option you select and where you are located.

Hello! There is no beta for players at this time, Spartianaleixos. I appreciate your reply, KmarkoPL!

Hi tgmansur91! Thanks for posting this message and welcome to the forums. Any content you've already registered to receive via the Ubisoft Forward streams will be accessible to you once the game releases. More details on this can be seen on the following FAQ.

If you do not see the Ultimate Edition of Assassin's Creed Valhalla available here, then I would recommend getting in touch with PlayStation Support directly to inquire about availability in your region.

Thanks for the heads up, thecaveman991! Were you able to try returning to the main menu of the game after Shepherding to see if that reverted the change to your datacenter?

Hey Simba501! Many thanks for bringing this issue to our attention. Has this happened to you again since you posted this message? If so, please let me know of any reproduction steps that you were able to take in order to reproduce this error. I'd also recommend completing our connectivity guide for the PS4, since this may have been caused by a connection issue since the error seemed to resolve itself after the host changed.

Definitely stay tuned for any updates on this, tchr08!

Thanks for sharing that link and for keeping in touch about this, coosaspot! I'm happy to hear everything is working properly for you now.

Welcome to the forums, VoidScout! Details on whether the keys will be retroactively added have not been shared. Please keep an eye on The Division's Twitter and ... Read more

Hey RaithVizla! Definitely stayed tuned for updates on this in the upcoming weeks.

redonyou89: We haven't received word on if Apparel Event Cache keys will be given out retroactively. Please keep an eye on The Division's Twitter and Forum pages for any details on this.

babalou2002: This issue should've been resolved as of ... Read more

Hey Sparrow_DZ! I'm sorry for the continued frustration caused by this issue. Just to confirm, have you completed the WONY storyline yet? If so, what is your SHD level? As your gear will conform to your SHD level, and will no longer carry a gear score. However, the issue regarding lower gear score loot is still closely being monitored at this time, with players updating the main thread about this ... Read more

Hello babalou2002! This issue should've been resolved on October 7th. However, the teams haven't announced if they are retroactively adding Apparel Event Cache Keys to accounts. If this is decided upon, details would be posted to the game's forums and ... Read more

Thank you for reporting this, lior.assor! I've let my teams know that this is still an issue that players are facing after the latest update. If you could provide a short video showing this occurring, that would be excellent. I'll be happy to forward any footage you provide to the proper teams for further evaluation once received.

Hey Yurusion! Thank you kindly for reporting this bug to us and for sending us this video link. Our teams are currently investigating this error, and are requesting the following information for their on-going report:
- Were you in a solo or co-op session when this occurred?
- Did you have multiple directives active at the same time?
- Where does the issue occur? (Specific Missions, Free Roam, Activities, etc.)
- Does the issue occur on a specific difficulty?
- Does the issue occur only when the armor gets completely broken or only partially broken (how many stacks of fragile armor)?
- Have you noticed any repair skills interfering with the effect of the directive?