UbiExcellent

Hi Warrcrazed and babalou2002! I'm sorry to hear this issue is still impacting the both of you. Please make sure you have the latest version of the game installed, then let me know here if you continue to not receive Apparel Event Cache keys after leveling up. To answer your question Warrcrazed, the team hasn't announced if they are retroactively adding keys from previous level-ups to accounts. Information on this would be posted to The Division's Forum and ... Read more

Thank you for attaching these images, Liryon! I've reported this to our teams to be looked into further.

Welcome to the forums, GeneralWavySosa! I've also let our teams know that you are experiencing this issue as well. Please stay tuned for updates about this on The Division's Twitter and Forums.

Hey Liryon! Please send over a screenshot showing the amount of keys you've collected from the Apparel Event, so I can look into this further with you.

That's a rather interesting idea, thecaveman991. Does this connection error only seem to occur after Shepherding? If so, would you be able to get a video showing this change take place? Also, please let me know if going back to the main menu seems to reset the datacenter you're connected to, or if you need to matchmake with a player who's connected to your preferred datacenter.

Hi Yurusion! I'm sorry to see you're encountering this bug. What steps do you take right before this happens in order to reproduce the error?

Hey Yellowtail3213! I'm sorry to hear that you're experiencing these disconnects on your Xbox One. Are you seeing a specific error code when this happens? If so, please let me know what code you're seeing. In the meantime, please complete our connectivity guide, as these steps were created with the intention of optimizing a player's current connection to The Division 2 on the Xbox One. This does not mean that there is anything wrong with your internet, but it can ensure that the correct pathways are open, which will allow you to connect to this particular game.

Thank you for sharing this clip with us, Cr4p0w3! I've reported this to our investigating teams to aid them with their on-going investigation, but I'm afraid we do not have any new updates to share about this error at the moment. I'm very sorry for the continued inconvenience caused.

Hey Cr4p0w3! I just replied to you on a different thread about the same issue, but just in case, I'm afraid we do not have any updates to share at this time on this issue. However, please rest assured that I have let my teams know that this is still an issue that is impacting you and the others that have posted about it on the various threads. We'll continue to look into this on our end to see what we can do. I sincerely appreciate your continued patience in the meantime.

It's our pleasure, xmauriciox! If you have any other questions, please don't hesitate to post them here on the forums.

I appreciate hearing from you about this issue, Yellowtail3213. Are you able to get a video of this occurring then send it over to me? If so, that would be very much appreciated for our on-going report, as this issue has been hard for our teams to reproduce.

Hi WL Siiiii! I appreciate you sharing these reproduction steps with us, and have forwarded this information to our investigating teams. Please feel free to attach a video to this post if you continue to come across this, so I can add the footage to our on-going report as well.

Hello luckyrajiv1987, and welcome to the forums! I'm sorry to hear about this missing SHD cache. Have you used any online resources to help you locate the fifth and final SHD cache?

Hey WL Siiiii. This issue was reported and has since been resolved. However, if you're still being killed by one-hit by grenades, please let me know which grenades are causing this to happen and let me know what talents you have active when this happens.

Greetings m22rockcrussher! I'm very sorry to hear that you're missing the Eagle Bearer. Please let me know in more detail about when you first noticed this weapon was missing, and if you recall what action was taken right before this happened.

Hi all! Thanks for reporting this issue. I've let my teams know that you both are experiencing this error with the rogue agents not appearing, as this issue is currently being looked into. Please check for updates on The Division's Forums and Twitter page.

Thank you for giving that a try! I've reported this to our teams to see if they can look into this further. Please let me know if you come across any other reproduction steps, and I'll be happy to update our teams.

Thank you kindly! I've notified our dedicated teams about this issue. We'll reach back out if we need any other information.

You're very welcome!

I see what you did there. I, too, hope you have an excellent weekend.

Hi all! Thanks for reporting this error. I've shared with my teams that this is an issue you all are facing after the latest update. If you have any clips, please feel free to post them here and I'll make sure they get over to the proper teams.