UbiKoality

Hi everybody! I apologize for any inconvenience or frustration that may have been caused by this missing content.

GotComsBan and GotComsBan: I have just passed your information along to the team as they look further into this. Can you please make sure that you have checked your add-ons? It would also be beneficial to complete our Xbox troub... Read more

Hey GraveBarry! I sincerely apologize for the inconvenience and frustration that this may have caused you in Rainbow Six Siege. While Support is not able to adjust rank or restore lost ranked points (MMR), I would be glad to get this reported for you. Have you been able to grab any video evidence of your connection being interrupted mid-match?

Hello Absolute-Unit.. I'm incredibly sorry to hear about the temporary ban that has been placed on your account! These bans are placed automatically by the in-game system and are therefore unable to be removed. I do apologize for the inconvenience! However, I can still get this reported for you. Do you experience disconnects and freezes often?

Hi CarmeloNY7! I'm extremely sorry to hear about this problem and I apologize for the inconvenience it may have caused. Thank you for including so much detail and for listing everything you have tried on your own to get this resolved! Moving forward, please keep in mind that every game, and even every console, utilizes a different service. That being said, while your connection with one game or platform may be fine, there could still be something interrupting your connection in another. That being said, we typically recommend completing our connectivity guide to ensure that your connection is not being blocked and that it is completely optimized. By ... Read more

I completely understand, Tap-n-Move! Thank you so much for your patience while the team investigates this further.

Hey xDubstepDropsx! My apologies for this inconvenience. This is currently mentioned on our list of known issues, so I can assure you that the team is actively investigating this further! Thank you for your patience in the meantime. ...

i_like_sheep: Thank you for letting me know what you've tried! I am sorry to hear those steps did not work. Please try running the game as an administrator to see if that makes any improvements or differences. This will grant the game access to all system permissions, which can actually help with various technical problems. Then, make sure that your background applica... Read more

Hello Caiobr1028! I'm sorry to hear that you have not received your copy of Rainbow Six Siege. Please open a case at support.ubi.com so that your regional Store team can investigate this further. They have access to tools and services that I do not have over the forums, so they would be best equipped to get this resolved. Thank you for your patience in the meantime!

Hello Polatlas.-! I'm very sorry to hear that this happened in the middle of your match. While Support is not able to adjust rank or restore lost ranked points, I can certainly get this reported for you. What was the error code you received? Is this something that happens often, or was this the first occurrence?

Hey there! My apologies for any inconvenience. It appears the Test Server was missing from your account, but I've just had it added back. Please try logging out of the client, then logging back in. Let me know if the TTS is still not showing for you!

Hi ItzShadyon! As each Year of Rainbow Six Siege comes out, so do new editions of the game. Sometimes, the contents of these editions can change. It sounds like you purchased the Year 4 Deluxe Edition of Siege since it only included the Year 1 Operators. Since the Deluxe Edition with the Year 1 & 2 Operators is part of Year 5, you would have to purchase the Year 2 Operators separately in your Year 4 Edition. I hope this clarified everything for you!

Hey i_like_sheep! I'm extremely sorry to hear that Rainbow Six Siege has been constantly crashing and freezing for you. Can you please let me know what all you have tried on your own to get this resolved? I am not wanting to waste your time by recommending steps you have already tried.

Please keep in mind that you can always open a case at support.ubi.com if a member on the forums is not able to respond i... Read more

Hi N8-Sh4DoW! Are you receiving any error messages when trying to download the Test Server?

Hello there, Zalg-! I'm extremely sorry to hear that you have been struggling to activate Twitch drops for so long. I'm sure this has been an incredibly frustrating and exhausting situation to deal with and I apologize for the inconvenience. Can you please let me know your most recent case number with our team? I would be more than happy to review it further. Thanks!

Hi everyone! I'm very sorry to hear that you all have been unable to connect in Rainbow Six Siege. My first recommendation would be to complete all the steps listed in our connectivity troubleshooting guide. By suggesting that guide, I am not meaning to place the blame solely on your Internet Service Provider or your connection. I do, however, think there could stand to be some improvement in the connection between our online services and yours! Optimizing this connection would help to get that error code resolved. Additionally, completing that guide in full -- including port forwarding -- will ensure that no... Read more

Hey SynXV1 and JamantaWS! My apologies for any inconvenience that may have been caused by this missing content. For starters, please check your add-ons to make sure you do not have any content waiting to be installed. Then, try completing our Xbox troubleshooting guide to see if that makes any differences!... Read more

Hi ttvMoistDPi! My apologies for the inconvenience and confusion caused. This is because the Test Server is not open at the moment. Please keep an eye on the game's official Twitter page and the ... Read more

Hello there, Salbei.. I'm very sorry to hear about the permanent sanction that has been placed on your friend's account. I also apologize for the frustration and inconvenience this may have caused both of you. However, please keep in mind that our team's decision regarding account bans of any kind is final and cannot be overturned. If this is a BattlEye ban, your friend can always try contacting BattlEye Support -- especially if this is the second ban they have received from them. Moving forward, I wish your friend the best of luck in their future gaming endeavors.

Hey culydylan.2020 and So_Mono_! I'm sorry to hear that you both have been having some trouble with matchmaking in Rainbow Six Siege. I would strongly suggest completing our connectivity guide for Siege in full, including port forwarding. Doing so will ensure that the connection between our online services and yours is completely optimized. This should ultimately help lessen the long wait times and resolve any other errors you may be noticing. However, if those steps do not help to make any improvements, please open a case at ... Read more

Hi Lil_Skatey! As listed here, the Standard Edition of Rainbow Six Siege only comes with the base game itself. No operators are included in this specific edition. I apologize for any inconvenience or confusion that may have been caused!