UbiKoality

Hey iSoYummy! I deeply apologize for this inconvenience. I will certainly pass your information along to the relevant team to aid them in their ongoing investigation of this issue. While I do not have a specific timeframe in which it will be resolved, I do greatly appreciate your patience in the meantime. Thank you for taking the time to write this post and get it reported!

Hello there! As explained in this tweet, leaving the Sugar Fright event will still result in a penalty. This is to help improve the gameplay experience for everyone. My apologies for any inconvenience or frustration this may cause!

Hello everyone! I would first like to apologize for this inconvenience. Your frustration is completely understandable in this situation, and I would be equally as annoyed if content I had paid for suddenly became inaccessible. With that being said, please provide the following information so I can try my best to assist each of you and so I can get this reported to the team!

- What operators are you missing specifically? (A full list would be very helpful)
- Were these operators included with your edition of Siege or did you obtain them through a Year Pass?
- Are you game-sharing?

Thank you all!

Hello there, Crash.157! I'm deeply sorry to hear that you and your team experienced this in Rainbow Six Siege. Your frustration is completely valid here and I would feel the same way in this situation. However, please keep in mind that Support is not able to adjust rank, restore lost ranked points, or revert penalties of any kind. Any time a player disconnects from a match, even inadvertently, they receive a temporary ban and a renown/rank penalty. This is a result of the abandonment system in-game, which is automatic and is not controlled by support. Once again, I do apologize for the inconvenience or annoyance that may have been caused. I would be more than happy to share your comments on this with the relevant teams!

Lion_Tacos: They should come back after the maintenance on the 27th. As stated here, rewards in Rainbow Six Siege will be temporarily unavailable until after the maintenance. Although the rewards were already claimed and in your inventory, they may not be showing due to this transition. My apologies for the inconvenience and confusion!

Thank you so much for the additional information! I apologize once again for this inconvenience. I would recommend going through the article that Ubi-Karl previously recommended here to prevent this from happening again in the future!

Hi there, Effective.-! My apologies for this inconvenience. Are you able to attach any screenshots or videos exhibiting this? I would be more than happy to review it further for you.

Thank you for that update, BeauIo.TSM...! I will certainly include that in our report to the team about this. Have you tried any troubleshooting to see if that makes any differences or improvements with this problem? If not, our technical troubleshooting guide would be good to try out!

Hi there, Ma_Tie_Fok_Yum! My apologies for this inconvenience. As it turns out, this skin is not showing for the time being due to our transition from Ubisoft Club to Ubisoft Connect. Until the changes required for the transition are complete, Club rewards for Rainbow Six Siege will be temporarily unavailable. More details can be found here. Thank you for your patience in the meantime!

I'm sorry to hear that, Artz..! Does the issue persist when you unplug your headset and push the sound through your speakers? Also, can you go through this support article that addresses sound-related issues on PC?

Also, do not hesitate to reach out to our team for specialized assistance! Just in case a forum member is not able to assist in the time-frame you are needing us. You can also reach out on ... Read more

Hello Elooke! I'm extremely sorry to hear that Rainbow Six Siege is crashing for you. Thank you for letting me know everything you have tried on your own thus far to get this resolved! Moving forward, please ensure that your graphics card drivers are completely updated. These updates often come out monthly and while they can be easily overlooked, they can make quite the difference in-game! It would also be good to check if Windows has any updates waiting to be installed. Then, try running the game as an administrator. Granting the game admin rights will allow it access to all system permissions, which can actually help when a program is not operating as it should. Afterward, please make sure that y... Read more

Hello jeffjordan93! I'm extremely sorry to hear about the ordeal you have gone through regarding your Rainbow Six Siege account(s). In-game content, such as cosmetics, are locked to the player's account under which they were purchased. This meaning that, due to the permissions of the content, we are not able to transfer this type of in-game content to other accounts. Instead, they would need to be re-purchased or unlocked under the "new" account. I deeply apologize for the inconvenience!

Originally Posted by Lucius_Wildiron
How do I go about checking my NAT status? Can't seem to find it anywhere in game

While there was once a way to check NAT type in Siege, that option is no longer available. You may be able to get in touch with your Internet Service Provider to receive further information and insight on your NAT type and connection overall!

stjohn1966 and Stinger_a1: I do deeply apologize once again for the inconvenience that this has caused you. Your disappointment and frustration is completely valid here, and I understand how disheartening this must be considering it so greatly affects your gameplay experience. Once again, please do not hesitate to grab screenshots and videos of this and upload them in a case at support.ubi.com. Our support agents would be more than happy to share these with the relevant teams to aid them in their investigation on this issue!

Additionally, i... Read more

Hey Strefl! I'm sorry to see that you have been receiving this error in Rainbow Six Siege. How long has this been occurring? Is it only after training grounds that you notice this error, or after every ranked/casual match as well? Have you tried restarting your system to see if you received your MMR afterward?

Hey there, OCEAN-M4N. Thank you for the update! What is the exact name of the bundle you were attempting to purchase previously? I am seeing the transaction on our end and am wanting to double-check everything in case this needs to be reported. Please keep in mind, though, that Support is not able to refund R6 Credits.

Hi there, T0m4t0P0t4t0! I'm very sorry to hear about the network issues and penalties that you've been experiencing when playing Rainbow Six Siege. I'm sure this has been incredibly exhausting to deal with, and I do apologize for the inconvenience that has been caused. Moving forward, I would strongly suggest completing our connectivity troubleshooting guide. Although your connection is stable in other games, this could mean there is something blocking your connection to the services for Siege specifically. Completing that guide in full will ensure your connection is not being interrupted and that it i... Read more

Hey CyberGutsu! My apologies for this inconvenience. Are you able to attach a screenshot of this specific error for me? You can also submit it in a case at support.ubi.com or to our team on Facebook or ... Read more

Hi Artz..! I'm terribly sorry to hear about this sound issue. Firstly, please try verifying the game's files in Steam. Doing so will replace any missing or corrupted game files that could be causing this problem and ensure everything else required for the game is properly installed. Then, you can also try running the game as an administrator to see if that makes any impr... Read more

Hello nate5151515151. I'm extremely sorry to hear about the sanction that has been placed on your account. Have you tried opening a case at support.ubi.com or reaching out to our team on Facebook or ... Read more