UbiKoality

Hey Scott1904! We typically recommend using the internal SSD to prevent running into potential technical problems that may come along with using an external drive. There's a handy FAQ with more information about upgrading to Xbox Series X here.

Hey JustTooPotato! My apologies for any inconvenience this may have caused. In your initial post, are you referring to the in-game settings or the settings in Windows? You should be able to right-click on your Desktop, select Display Settings, then choose which monitor you want to be the primary.

Hey there, BurgerCrusader! I apologize for the annoyance that may have been caused by the account linking process. However, as I am not able to assist with account-related problems over social media, you will need to contact our support team. You can do so at support.ubi.com, ... Read more

Hey MC5317. My apologies for this inconvenience! What is your ticket number? I would be glad to review it further for you.

bas400: I understand! I'm not meaning to place the blame solely on your console itself, but those steps can help when content is not showing as readily available in-game. Can you please give them a try for me?

Hey NavalOcean74784! I'm terribly sorry to hear that you're missing some operators in Rainbow Six Siege. Can you please list the operators you're missing specifically? What edition of the game do you have?

Warnikk: I'm sorry to hear about this and I apologize for the frustration! Have you contacted our team at support.ubi.com, ... Read more

Hello bas400! I'm extremely sorry to hear that you're missing some operators and that you have not been able to create a ticket at our support portal. For starters, can you please check your add-ons and make sure you do not have any content waiting to be installed? I would also suggest completing our Xbox troubleshooting guide to see if those steps help make any differences!

Hey everyone! I sincerely apologize for the inconvenience or frustration that may have been caused by these missing operators. Your disappointment is completely understandable in this situation. Moving forward, please check your add-ons to make sure this content is not waiting to be installed. Then, I would suggest completing our Xbox troubleshooting guide to see if those steps help to get this corrected. If th... Read more

bas400: Thank you for giving those a try and letting me know the results! When did you first acquire the game via Game Pass? Were you or are you currently game-sharing?

Robbin4467: Sorry to hear that! What is your Twitch username?

@afitgera Hey there! My apologies for the delayed response to your post. I'm also extremely sorry for the inconvenience or frustration that this audio bug may have caused you. Your disappointment is completely understandable here! With that being said, please first try completing the steps we have listed in our ...

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@afitgera Hey there! My apologies for the delayed response to your post. I'm also extremely sorry for the inconvenience or frustration that this audio bug may have caused you. Your disappointment is completely understandable here! With that being said, please first try completing the steps we have listed in our ...

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@afitgera Hey there! My apologies for the delayed response to your post. I'm also extremely sorry for the inconvenience or frustration that this audio bug may have caused you. Your disappointment is completely understandable here! With that being said, please first try completing the steps we have listed in our ...

Read more

@sheby1911 Hi there! As stated here, there is not currently a Surround Sound option in Assassin's Creed Valhalla. That being said, I would be more than happy to forward your feedback on this to the team!

@sheby1911 Hi there! As stated here, there is not currently a Surround Sound option in Assassin's Creed Valhalla. That being said, I would be more than happy to forward your feedback on this to the team!

Hello there, Pablo_Elmocco_1 and VEnOmVapizZ045. I'm very sorry to hear about the permanent sanctions that have been placed on your accounts. Please open a case at support.ubi.com to submit an official ban appeal as I am unable to assist with account sanctions of any kind over the forums. From there, our team will investigate your case and your account then let you know once a decision has been made. Please be advised that our team's decision is final and cannot be overturned. Thank you both for your patience in the meantime!

Hey Reca1005! I'm sorry to hear that you're receiving this error in Rainbow Six Siege. The online services for the game appear to be working as intended, so I would suggest completing our connectivity troubleshooting guide for the game. Doing so will ensure that the connection between your online services and ours is completely optimized and that it is not being interrupted. Ultimately, this should help get that error resolved! However, if the steps in that guide do not help, please contact our team at ... Read more

Hey Mad_Dog8762! I'm extremely sorry to hear about the constant audio problems you have been experiencing in Rainbow Six Siege. Sound is obviously a major component in every game, but in shooters like Siege it is critical to be able to hear what is going on around you. With that being said, have you tried any troubleshooting to see if that corrects this bug? If so, can you please list everything you have tried on your own thus far?

uckilobirmilyon: Thanks for letting me know! What is your ticket number? I would be glad to review it further.

Hey uckilobirmilyon! I apologize for any inconvenience this error may have caused. If the game has been activated on the wrong account, you will need to contact our team at support.ubi.com to see about getting it transferred. Support is not able to go about this process over the forums, so opening a case to discuss this with our team would be your best course of action. In your ticket, please be sure to provide the username and email for both Uplay accounts -- the one that the game was activated under and the one you want the game under. If you are unsure of... Read more