UbiKoality

Hi there, Dio_Gio. I'm incredibly sorry to hear that you have been banned in Rainbow Six Siege. As I am not able to assist with account bans of any kind over the forums, you will need to open a case at support.ubi.com to submit an official ban appeal. From there, our team will conduct an investigation and let you know once a decision regarding the sanction has been made. Please keep in mind that their decision is final and cannot be overturned.

I will now be closing this thread to prevent and potential discussion or speculation from the community... Read more

I'm extremely sorry to hear about the hour-long temporary ban and that this is such a frequent problem for you, ilyMOLLY! I would strongly suggest completing our connectivity troubleshooting guide in full, including port forwarding. By suggesting this, I am not meaning to say the issue lies solely with your internet -- as I understand you stated your wifi operating normally -- but I do believe there could be improvement in the connection between our online services and yours. Completing that guide will ensure that your connection is not being blocked or interrupted and that it is fully optimized. Ultim... Read more

Hey chronobreaker4! I'm sorry to hear that this happened. Support is not able to restore lost ranked points or adjust rank in any way, unfortunately. I do greatly apologize for the inconvenience or frustration this may cause! Please keep in mind you can always report these players in-game and to our support team.

RememberNoBaka, I'm afraid that we are not able to guarantee a timeframe in which you will receive a response from our team, but your patience is greatly appreciated in the meantime. I do apologize for the delay and the inconvenience.

Hey mugsy.-! I'm incredibly sorry to hear this. It sounds like you created a ticket with our team, can you please let me know the case number? I would be more than happy to review it further for you. Thanks!

Hey everyone! I'm extremely sorry to hear about the problems you all have been experiencing in Rainbow Six Siege as of late. I fully understand how frustrating this must be to encounter so often, considering it severely impacts your gaming experience. That being said, I would be more than happy to gather some information to get this reported. What general region or area are you all located? Who is your internet service provider?

Also, thank you croken717 for taking the time to write this post and bring this to our attention!

Please let me know your case number for this specific instance! I'd like to review it further.

Hi Blackgames101! My apologies for this inconvenience. I've just had the test server added to your account. Please try restarting Uplay to see if it is now available for you!

Hey there, ExtremePotato-! I'm terribly sorry to hear that you were banned from the Siege Discord. I'm afraid that Ubisoft Support does not control the Discord servers for any of our games. That being said, we are not able to remove any server bans. I would suggest personally reaching out to the moderator(s) to appeal your ban! You may need to create a separate account to reach out to them. Please keep in mind that their decision is final since Support is not able to overturn these sanctions. Thank you for your patience and understanding in the meantime!

Thank you for that information, OceaN_Man_19! Have you tried verifying the game's files in Steam? As there have been some recent updates for Siege, this would be good to complete as it will ensure everything required for the game is installed properly. It'll also replace any missing or corrupted game files that may have popped up and started causing this crashing! You could also try running the game ... Read more

Hi Ilian.PePe! I'm sorry to hear that you're having trouble with the volume in Rainbow Six Siege. Thank you for providing your system specifications! Is the low volume issue something that persists through your system speakers and in your headphones?

Sorry to hear that, imStreamingThis! Did you complete the connectivity guide that I previously suggested?

Hi AmarurTupac! I'm sorry to hear that you're unable to play Rainbow Six Siege at this time. Can you please try signing out of both Uplay and Epic, logging back in, then starting the game? You can also try running it as an administrator. Let me know if either of these suggestions make an improvement!

Hey there, nopasaran6. I have closed this thread to prevent any further discussion. As stated in our forums rules, posts containing profanity, abusive language, insults, etc. will result in a warning. That being said, this will b... Read more

Hello BirdWithBread! I'm very sorry to hear that this happened. I totally understand your confusion and frustration here. This system is put in place to prevent teammates from purposely injuring or killing their teammates. Although I understand that you explained this was no fault of your own, I'm afraid that Support is not able to remove or revert these penalties. I can certainly get this instance reported to the relevant teams, though. I do greatly apologize once again for this inconvenience!

Hello there! Just to confirm, is DownTolFriendly the account you received these ban messages? I'd be glad to provide some further insight for you.

Hey everyone! I'm terribly sorry to hear that you all are receiving this error. Do you only receive this after completing a Situation, or does it occur after normal matches too? Have you tried restarting your system and the game to check if you received your MMR?

Hi Chilakil128! These crashes may be addressed in the Y5S3.2 patch. According to this tweet, the 3.2 and 3.3 patches will be bundled together for consoles. That being said, I'd suggest checking the official Rainbow Six Siege Twitter for updates on this. In the meantime, have you tried completing some ... Read more

No problem, Winebottle61! Thank you for wanting to share your thoughts and concerns to help improve Rainbow Six Siege.

Hi Mute_Ghost_83! My apologies for that inconvenience. Have you tried opening a case at support.ubi.com?